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“Great location- Old Style Charm”

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Heritage Hanmer Springs
Ranked #7 of 21 Hotels in Hanmer Springs
Certificate of Excellence
Reviewed April 5, 2008

We stayed for one night in a deluxe room,bathroom huge & great water pressure, comfy bed. This hotel was in walking distance to Hanmer Springs Hot Spas & you can see out over the town to the hills above. Very pretty place. Shops all around the hotel so you can park & walk all around town easily. Staff were very friendly. Parking all outside & is free. No in room safes or elevators so did have to struggle to carry our large bags up two flights of stairs. We were really happy with this hotel for the price was good value. No air conditioning, but does have a heater in room.

  • Stayed: March 2008, traveled as a couple
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Thank tanyatia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded January 30, 2015

Dear tanyatia

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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691 - 697 of 712 reviews

Reviewed January 13, 2008

We were booked to stay between Christmas and New Year for a couple of nights. Upon arrival at the hotel, an hour after check-in time we were informed that the room was not ready and it would take another two hours. We were offered a complimentary coffee at the lounge as compensation. Instead we decided to cancel the reservation as a result of the delay. Too harsh you may be thinking but when you are paying for good accommodation you expect the service to match. Front desk staff were trying to cope well with understaffing in housekeeping.
We have stayed here before but would hesitate to stay again.

Stayed: December 2007
Thank Norwest_Bluff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded January 30, 2015

Dear Norwest_Bluff

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2008

Very disappointing for the price, staff were not particularly friendly, no heating in the middle of winter (staff were wering fleeces) except in the rooms. Fairly noisy but no real facilities, messed up our booking etc, etc.

Wouldn't stay again, much better youth hostels for a lot less money.

  • Stayed: August 2007, traveled as a couple
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Thank freebiestuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded January 30, 2015

Dear freebiestuff

Thanks for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2007

Booked a weekend away at this hotel and booked a superior room. Got there only to find out all the superior rooms were taken and there was no record of us having booked via hotels on sale website. Told us they were upgrading us to a Deluxe Garden Room. I did not feel this was an upgrade. It was no better than a garden sleepout. Semi detached chalets with connecting doors to next room not my idea of superior or deluxe. Noise could be heard from people in next room - even talking. Restaurant was a little pricey as well. Would not stay here again at these prices. Looking around the area there seemed to be better accommodation to be had.

  • Stayed: August 2007, traveled as a couple
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    • Business service (e.g., internet access)
Thank nomadsnomore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded January 30, 2015

Dear nomadsnomore

Thanks for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2007

We booked with the entertainment book for 3 nights @ $115/night, which is excellent. Fantastic location, but.... our room was above conference centre and it was really noisy, had to call reception 3x for music to be turned off. They moved us to another room but the 3rd night was even worse!!! there was a school ball and the music was blaring til midnight. We were not advised of this, had we known, we wouldnt have stayed at the Heritage. Expected alot more of a hotel of this standard.

  • Stayed: June 2007, traveled as a couple
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Thank TTTWellington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded January 30, 2015

Dear TTTWellington

Thanks for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2006

just spent a night at this hotel-
its very grand looking-room was nice,looked out onto garden at the back,with opening doors.
has pool-spitting distance from the Hot Pools.
once we arrived,reception gave us towels and we left our bags and crossed over the road.
perfect-price included breakfast-
if your visiting the famous Hot pools at Hamner you cant go wrong here.
j&y-HOLLAND

5  Thank jackiecollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded January 30, 2015

Dear jackiecollins

Thanks for your review of the Heritage Hanmer Springs. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
212
Reviewed January 5, 2006

We were charged over $200 a night for a room which was near reception and had a bathroom similar to a hospital. There were railings all over the bathroom walls. The bathroom floor got wet when you took a shower.

The breakfast buffet was not good either. There are great cafe's down the street.

The hotel receptionist was very helpful.

The actual Hamner Springs was not what we expected. It looks nothing like the brochure. Also, it is like an overcrowded water park. We booked the private room which was like a closet with a small bathtub of hot water. Skip the Springs.

The actual town is charming.

  • Stayed: January 2006
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6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded January 30, 2015

Dear Tripadvisor member

Thanks for your review. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Hanmer Springs

Address: 1 Conical Hill Road, Hanmer Springs 7334, New Zealand
Location: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Hanmer Springs
Price Range: $110 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Hanmer Springs 4.5*
Number of rooms: 63
Official Description (provided by the hotel):
Just 90 minutes from Christchurch, Hanmer Springs is the perfect place to escape the pressure of the city and relax in the natural beauty of the Southern Alps. The Heritage Hanmer Springs is a landmark hotel in the heart of Hanmer Springs Village, just a short stroll from the shops and the famous Thermal Pools. Nestled in 9 hectares of beautifully landscaped gardens, the historic Hanmer Lodge building offers the perfect retreat from the stress of modern life. Relax and enjoy the peaceful outdoor setting that the hotel provides, including our tennis court and outdoor swimming pool (seasonal). ... more   less 
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Also Known As:
Heritage Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Heritage
Heritage Hotel Hanmer Springs

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