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“Great food, awful service”
Review of Captain Mikes - CLOSED

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Captain Mikes
Cuisines: Seafood
Description: Fish & Chips
Restaurant details
Description: Fish & Chips
Hanmer Springs, New Zealand
1 review
common_n_restaurant_reviews_1bd8 5 helpful votes
“Great food, awful service”
Reviewed June 1, 2014

Great food as usual, with fantastic gluten free options.
Unfortunately the service was terrible.
Our number was called, we went and got our food and made our way back to our holiday home. We then realised we did not have the right order so went back to sort it out.
The lady behind the counter was incredibly rude and insulting, so much so that she made me cry. It was the worst customer service I have ever received, she said some very hurtful things in front of a large crowd of people. I will not be returning to Captain Mikes until there are new owners. Hopefully they will keep the great food, but actually provide some customer service

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank L0uiseem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

49 reviews from our community

Visitor rating
    19
    13
    8
    4
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Christchurch, New Zealand
Level 5 Contributor
45 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Always worth the visit”
Reviewed May 30, 2014 via mobile

One of the places we look forward to when ever we come to Hamner. Hotdog good sausage not the baloney thing they hv going on like other south island fish n chip shops,Chips just right size, Fish very thick and tasty homemade batter. Always friendly when weve been there.

Or though some comments say there not friendly...I understand if there not with some of the customers they get. One chic last night walked in and said I want the healthiest thing on the menu.....seriuosly did this chic not read the sign (fish n chip takeaways????)
She then wanted to know how much corn was in a fritter..gezzz women.
Love this place, food and service.

Helpful?
3 Thank louiselamour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, New Zealand
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Great Experience”
Reviewed January 7, 2014 via mobile

Great tasting food and value for money. I would highly recommend! Would have to say these are some of the best chips I have had for a very long time!!!

Helpful?
1 Thank tba2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 2 Contributor
6 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Generous portions of Blue Cod”
Reviewed December 6, 2013

$10 blue cod and chips - very generous pieces of cod. The batter was rather thick and not crispy. We had 4 blue cod and chips and 3 squid rings for three adults and two children and this was just right - cost $50+, so not a cheap meal! Only one table and four chairs, so not really suited for 'dining in' - the fifth member of our party had to perch on a bar stool intended for the gaming machine.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Yummyfoood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, NZ
Level 6 Contributor
139 reviews
81 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Quick service, ok Fn'C”
Reviewed November 17, 2013 via mobile

It was a busy night when we were there but they definitely burled through the orders so we didn't have to wait for long.
We just ordered the normal fish which in hindsight we shouldn't have as we are quite used to enjoying blue cod or similar. We found the fish was varied in its cooking, some ok, some a little under so the batter was pale & not so crispy & the texture was a bit tough. The chips were nice though & the staff were very friendly.

Helpful?
1 Thank TischlerAndHubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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