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“Nastiest greeting in New Zealand”
Review of Pines Holiday Park

Pines Holiday Park
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Pines Holiday Park
Reviewed December 18, 2012

This is probably the rudest greeting I've ever experienced anywhere, which makes it sting all the more considering the high level of friendliness and hospitality of Kiwis. As you walk into reception there is a buzzer that goes off in quite a lengthy fashion. Three of us each walked in independently from our car, triggering the buzzer on the doorsteip. My son tripped slightly over the high step, setting it off for a fourth time. After quite a wait the receptionist came out with a face like thunder and told us not to do deliberately set off the alarm and that she was finishing her meal and we were making her choke as she couldn't swallow her meal comfortably. She was angry and unpleasant. I told her that we hadn't done anything intentionally other than walk through the door one at a time. She walked out and then returned to (somewhat) backtrack and apologize if she had been sharp. Sorry but nastiness of the outburst was totally unnecessary, particularly as we showed up at exactly the time that they had predicted we would arrive. Perhaps not a great time to be planning your meal? The grounds are well kept and the apartment is very clean and spacious but the tone that runs through the camp makes it the unfriendliest place I have stayed in NZ. Everywhere there are large notices forbidding something or reminding you of check-out time - eg. non-campers using the toilets will be fined, no cooking in the units etc. If you are booked there make sure you all run in through the door together and check out on the dot. Shame that the mini-golf we were hoping to play doesn't open till 1pm.

  • Stayed: December 2012, traveled with family
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1  Thank VikiBoyko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 - 73 of 76 reviews

Reviewed December 15, 2012

Visiting with our camper van, we were very pleased with the site. The pitch sizes are generous and shady (needed to day as it is in the high 20s C!). To one side, we have a view over the lush green rugby field between us and the town (600m gentle flat walk) and behind us we have pine trees and mountain peaks.

The lady owner was most welcoming and helpful and did everything to ensure our 2 night stay would be pleasant. The town boasts a magnificent thermal pool complex that I most strongly recommend, also the attached Spa facility is a really luxurious treat to enjoy.

The site has all the facilities that you need and the showers, kitchen and toilets are all clean and modern. The only 'gentle grumble' that I have is that you have to pay for a shower (only a Dollar) and pay 4 Dollars for the use of the BBQ - neither of which charges we have had to pay on any other sites.

  • Stayed: December 2012, traveled as a couple
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Thank PeterMac29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2012

My partner and I stayed here for a night as the location was perfect for parking our campervan and walking to the resort. The lady on arrival was very kind and accommodating and showed us where to park our van. There was a resident there who always visits this park every year from England and he helped us with a power issue and even gave us a spare heater for the van (to keep as he was going home in a week). The management and guests were lovely. The location was perfect if you like a short walk to and from town which my partner and I do. The facilities were shining and the service was excellent. I work in the tourist industry so am very focused on where I stay and I would rate Pines Holiday Park 10/10! We're already looking forward to going back....

  • Stayed: August 2012, traveled as a couple
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2  Thank allagoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 11, 2012

We stayed here for 2 nights and had a great time. The location is perfect, just a short walk to the town, restaurants and spa. The owner of the campsite was extremely kind and welcoming and went out of her way to help us and make us feel at home. The wifi connection reached the van and was of good enough quality to skype the UK. The facilities at the campsite were very shiny and clean. We would come back and would recommend family and friends to stay here when in Hanmer Springs.

  • Stayed: August 2012, traveled as a couple
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Thank Jonny and Amber L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2012

We stayed in the cabin twice at 1 year distance and both times it was really clean! Everything from the shared facilities to the cabin, even the grounds are spotless and well kept!
The cabin is comfortable and great value for money. The first time the host wasn't particularly friendly (but not rude!) but this time she was very accommodating and gave us a very nice, warn welcome!
We liked the place because we don’t need to move the car to go around Hanmer but it’s still quiet and relaxing especially in the morning when the sun shine and you can have breakfast outside on the little porch of the cabin enjoying the birds song and the view of the mountains in the distance.
We hope to go back again next year!

  • Stayed: April 2012, traveled as a couple
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Thank Sonia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2012

It's a small local campsite about a 10 minute walk from the centre of Hanmer Springs and everything about it is old style - so no internet or shop or DVDs. This isn't a criticism, just the way it is. The site itself is beautifully kept with large pitches amongst trees and flowers, and an immaculately clean facilities block.

  • Stayed: February 2012, traveled as a couple
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Thank AuntyRoses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2011

Immaculate grounds and very clean facilities. Owner was cleaning at 12.30am due to amount of people going through toilet block (between xmas and new year), as well as cleaning in morning. Very helpful hosts with great local knowledge. Couldnt do enough to help us with our stay. Very family friendly as very quiet, owner said they tried to keep it that way by as that was the feel they were after. Wouldnt hesitate to stay again and would recommend to all.
Alot better than another holiday park we looked at that was full of young ones.

  • Stayed: December 2011, traveled with family
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Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pines Holiday Park

Address: 158 Argelins Road | PO Box 193, Hanmer Springs 7334, New Zealand
Location: New Zealand > South Island > Canterbury Region > Hanmer Springs
Hotel Style:
Ranked #11 of 12 Specialty Lodging in Hanmer Springs
Hotel Class:4 star — Pines Holiday Park 4*

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