The horses were lovely, the guide was very attentive and the scenery was beautiful. The only thing that let's this place down is the manager (I think her name was Jean). She was abusive to the staff, screaming at them in front of the customers and then would shout at the customers themselves...! It made everyone feel a bit tense and unwelcome. Not a good start to the ride. I'm not sure how anyone could work for her. However a friend went on a different day when the manager wasn't there and had a good experience. There are many more nicer and more friendly rides elsewhere in New Zealand.