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“Excellence”

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Village Lake Apartments
Ranked #4 of 21 Hotels in Hanmer Springs
Certificate of Excellence
Taupo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellence”
Reviewed June 24, 2012

Excellent in every way. Service was outstanding, room was stunning and so so comfy, well priced and close to everything in the township. Loved our stay and would recommend to everyone. Thank you so much!

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Summer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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293 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Any
English first
canberra
Level 6 Contributor
100 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed June 15, 2012

From the moment I stepped into this place, I loved it. Staff at reception were very friendly and welcoming. Nothing was too much trouble. The place was clean, modern and spacious and you could quite easily have a long stay here, as the apartments are fully self contained. We stayed in a 2 bedroom apartment. They supplied everything you could thing of in the room, right down to the least expected kitchen utensil.The kitchen was fitted out with designer kitchen appliances and there was an island work bench. There were complimentary snacks on the dining table and the complimentary toiletries were handcrafted with natural products and essential oils. There were TV's in the lounge room and the master bedroom (such a luxury). There was a lovely gas heater which nicely warmed the room. We stayed in a ground floor apartment, but I would probably stay in an upper floor apartment so that you have a bit more balcony privacy. The apartment complex is about a 10-15min walk to the thermal pool. Towels were supplied by reception for the thermal pool.The apartment is within walking distance of the town centre - there is a 4 square supermarket, and close to many walks, including Conical Hill. One thing I liked about the online booking system for this property was that they do not debit you credit card until you check out, unlike many places which debit the full amount once you click the "book now" button.

I would definitely stay here again.

  • Stayed January 2012, traveled with family
    • Value
    • Location
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Helpful?
2 Thank aus59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nz
Level 6 Contributor
128 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed June 11, 2012

This really is a great place to stay. Modern, well equipped and well located. Spacious apartments with good fittings and furnishings - none of the too-often found in NZ "Granny's Furniture" here!

Very comfortable beds, warm rooms, double glazing and a gas open fire. Did not see any aircon for the summer though.

We had a glorious weekend and will return. One note for the owners: the carpark is treacherous when icy. Both my wife and I nearly fell several times and some salt or grit on the car park and surrounding walkways really ought to be applied in such weather.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank AA_Gull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noosa, Australia
Level 6 Contributor
216 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed May 27, 2012

Village Lake Apartments have that WOW factor from the moment you are shown in the front door by Brian. The 2 bedrooms apartments are incredibly spacious and have a modern design that is immediately both pleasing and cosy, if that makes sense. There is a fantastic feature fire place which warms the entire large open plan living / dining / kitchen area. Kitchen is supplied with quality plunger coffee, tean and milo.

All possible appliances and accessories are included in the large fully equipped kitchen and you could quite easily self cater for an extended stay (although that would mean missing out on some fantastic dining options in this beautiful little mountain village.)

The bedrooms are large and beds are blissfully soft and comfortable to sleep in. The large bathroom has a spa incorporated in the bath and an excellent shower head with good water pressure. All manner of top quality toiletries are thoughtfully included.

The views to the snow capped mountains are breathtaking through all the windows and also the good sized balcony, yet the complex is set back 1 block back from the main street and is peaceful and quiet, ensuring maximum relaxation.

There is a gate (open fence) at the back corner of the property allowing access to the main street via the adjoining Heritage Hotel car park, making the walk to all the cafes, pubs, bakery etc a short 500 metre stroll or so. This includes the front entrance to the famour hot springs complex.

Brian is the consumate host, and provided us with accurate and concise tips and suggestions that answered all of our questions.

I could not fault this property - ticks every box and gets perfect 10's across the board.

NB - there are also 3 bedroom suites fitted out the same as the 2 bedroom apartments except that there are 2 bathrooms instead of just one.

HIGHLY RECOMMENDED for couples, families, groups of friends.

Room Tip: Park on the eastern side of the car park (ie - against the fence) to allow the morning sun to work o...
See more room tips
  • Stayed May 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank martyjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawaii Kai, Hawaii
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 27, 2012

We stayed for 4 nights and loved this accommodation. So comfortable and spacious. We had 2 young children & nanna as well & everything was top notch. Beautiful views & right in the heart of town yet also private & peaceful.

  • Stayed April 2012, traveled with family
    • Value
    • Location
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Helpful?
4 Thank natalie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide South Australia
Level 6 Contributor
101 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 24, 2012

We stayed with a group of friends in 2 three bedroom apartments. They were stunning with all the creature comforts and more! Our only regret was that we didn't have more than two nights. The kitchens had EVERYTHING you could possibly need to prepare a meal even down to the muffin trays! The apartments were beautifully appointed and immaculately presented. My only suggestion would be that some form of heating would be appreciated in the bathrooms. It was a short walk to the main street and hot pools.

  • Stayed April 2012, traveled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BilferG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
135 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed April 13, 2012

This place absolutely rocks! We stayed in the 3 bedroom apartment and it was sensational. We were travelling with my husband and I plus our 2 kids & my parents. This is a definitely affordable luxury once you compare it to hiring 2 or even 3 rooms elsewhere to accommodate everyone. It is located right in the heart of Hanmer & you can walk to the restaurants, shops & pools. The apartment is massive with 2 bathrooms, a fully equipped kitchen plus a huge lounge room. There was also a flatscreen tv in the lounge room as well as the master bedroom with disney junior to keep the kids happy! The owners are extremely friendly & helpful and could not do enough to meet all our needs. I travel pretty extensively and am pretty fussy so this place was a definite bonus.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Freez93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VillageLake, Manager at Village Lake Apartments, responded to this review, May 1, 2012
Hello Cheryl, Thank you for taking the time to post this feedback we are pleased you enjoyed your stay here with us at Village Lake and hope you had a safe trip back home.
With regards to the heating in the bathrooms we apologise for the lack of heating, The heating in all the bathrooms is done by way of underfloor heating and on checking the controls in the aprtment you stayed in we have found that a prevous guest had turned the heating off on the switchboard which has been an ongoing problem for us from time to time. To rectify this problem we have an electrician coming in to remove the controls from the individual apartments switch boards and re-locate them onto the switch boards in the office so that we can control the heating from there that way we can be sure that the bathrooms are kept at a very comfortable temperture to the satisfaction of all guests
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Village Lake Apartments

Property: Village Lake Apartments
Address: 1 Rutherford Crescent, Hanmer Springs 7334, New Zealand
Location: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Suites Wheelchair access
Hotel Style:
Ranked #4 of 21 Hotels in Hanmer Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Village Lake Apartments 5*
Number of rooms: 13
Official Description (provided by the hotel):
Qualmark 5* Rated! Hanmer Springs Premier luxury 2 and 3 bedroom apartments in a fantastic location, balconies/patios, spa baths, gas fires.Complimentary daily newspapers (except Sundays)Complimentary use of Pool Towels for Thermal Pools Complimentary use of DVD's Complimentary Swap a Book Complimentary 400Mb daily internet use Complimentary booking Service. Rental cars available on site. Ask us about a 'Late checkout when staying mid week!' ... more   less 
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