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“As good as its staff”

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Select Braemar Lodge & Spa
Ranked #9 of 21 Hotels in Hanmer Springs
Certificate of Excellence
Christchurch, New Zealand
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“As good as its staff”
5 of 5 bubbles Reviewed May 5, 2014

We have stayed here twice in the Medway rooms in the last 3 years. There is no doubt that it is a lovely place to stay. The rooms are enormous, a spa bath in a big bathroom, an outdoor spa on the verandah, and a relaxing couch next to the cosy gas fire. Really inviting and very luxurious. Our first stay wasn't great, (bad service and exceedingly average/poor food for the price), but our last stay a couple of weeks ago was just wonderful, which moved me to make this rating. I have decided the biggest problem with this place is the availability of reliable staff (this comment was agreed with by management) Due to its remoteness, which is also its beauty, the staff turnover is relatively high. (Its approx 10min drive from Hamner Village). If you get good staff, you should get a wonderful stay. We treated friends to a special night away, and Braemar didn't disappoint (this time). Due to our previously disappointing restaurant meal at Braemar, I had planned to make use of the wonderful rooms, and dine in the village, but decided by the recent comments of other TripAdvisors to try the restaurant again. The current chef has been there for a couple of years, and we had a nice meal. Definitely worth a visit for the facilities tho. Our package included a bottle of bubbles on arrival (big bottle too, not a small one) and a romantic spa bath, which was waiting for us on return from our meal, complete with bath oils, candles and rose petals. Bliss!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YOLO-007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director09, Owner at Select Braemar Lodge & Spa, responded to this review, May 7, 2014
Thank you YOLO for your positive and glowing comments on your recent stay and I am pleased you gave us another chance after your visit 3 years ago. You are right that it is very difficult to get and keep good staff in Hanmer Springs. We are fortunate in having a great team at present and I'm glad that they helped exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 24, 2014 via mobile

I cant think of a better word to sum this Lodge and spa resort up, they have got everything perfect to the smallest detail, we had a beautiful, relaxing, stay here, staff are very nice, rooms are massive, classy but cosy, very pieceful all round, highly rocommend to all, thanks Select Braemar Hanmer Springs, Dennis & Judy.

Stayed April 2014, traveled as a couple
Helpful?
Thank Dennis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director09, Owner at Select Braemar Lodge & Spa, responded to this review, April 27, 2014
We thank Dennis S for his glowing comments. It is always heartening to be recognized for our efforts and although we strive for perfection sometimes people, systems or circumstances contrive to let us down.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed April 21, 2014

I was so excited to stay here however I was so let down. I didn't feel like the staff even wanted to know you. The food we ate was terrible the meat was over cooked. The best thing was the spa bath. I felt that for a room of this price it needs the luxury feel. The pillows were very thin and nothing made you go wow that's so lovely. The tea and coffee in the room was just that no hot chocolate or plunger coffee like many places of this price do. I wouldn't say it was a terrible experience but I would say that I spent the whole night looking for the wow factor.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Holdies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director09, Owner at Select Braemar Lodge & Spa, responded to this review, April 27, 2014
We thank Holdies for taking the time to submit their review and are only sorry that they felt our staff to be grumpy and didn't want to know them. I would very much like to discuss their experience with them but have no inkling who they are as all the guest comment cards at the time were of a positive nature so if they would like to contact me personally at the Lodge it would be appreciated. In the week following the terrible bad weather and rain that fell on the West Coast and Canterbury, our staff worked hard and long hours to clean up the aftermath of fallen trees, storm water drain overflows and I and many of our other guests felt they did a great job under difficult circumstances (quote from guest comment cards - 20/4 "the staff were lovely, helpful, professional and cheerful even when working under difficult circumstances"), 22/4 "you were all awesome"). Maybe just tired came over as grumpy, if so my sincerest apologies as we can and do do better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed April 11, 2014

the gravel road puts you off and makes you feel as if you're completely driving in the wrong direction into the middle of nowhere, but dont be deterred Braemar is tucked in there!

we were checked in by a friendly smile and even though we arrived early we were given keys right away

we were shown to the room and shown how the room works and the amenities

the first thought when walking in is just WOW

the extra factor is definitely there, we were in room 1 which is 80sqm which is extremely large for hotel size!

really clean room and modern furnishings, double jet showers definitely new to me! HUGE spa bath in the room as well as on private patio, the spa did take about an hour to fill up though and was a bit confusing to work...even with printed instructions

the staff wrote us a lovely card to help celebrate our anniversary which was nice

nice smooth trip, didnt get to dine as they had a private function which was a bit of a bummer, oh well maybe next time!

Room Tip: make sure your car is well fit to travel along gravel roads, bond is hefty at $200+ a night, there...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank a_little_asian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director09, Owner at Select Braemar Lodge & Spa, responded to this review, April 28, 2014
Thank you a little asian for your positive comments on your stay with us and I'm glad you enjoyed our little touches. We would love to have the road tarmaced but in a way it would spoil the sense of getting away from it all which is what the Lodge is all about. Hope to see you back again soon so you can enjoy a delicious dinner with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 9, 2014

A large suite with comfortable king size bed, warm and calm. Bathroom is great with lovely spa bath and nice showers. There is a good restaurant there as well. The only thing I did not like was the gravel road to the lodge!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pablo0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glentunnel, null, New Zealand
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed March 21, 2014

Had one night here.Booked a 1 hour massage,dinner and breakfast.Suite was massive,and the spa and twin shower a real treat!!Fine food,attentive and friendly staff,and a massage that was magnificent!!Well out of the way of traffic and is very peaceful and relaxing.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed March 8, 2014 via mobile

Just had the one night at Braemar and overall it was lovely.
Firstly the staff were very friendly and efficient.
Secondly our spa suite was really nice. Very large and well maintained with a very comfortable king sized bed.
There was a spa on our balcony and was clean.
Huge spa bath in bathroom too.
Good mini bar tea coffee facilities.
Restaurant food acceptable but not sensational as it should be for the cost.
Delicious dessert but beef and lamb mains over cooked and good cuts of meets almost ruined. Good selection of vegetables and well seasoned and presented.
The extra piece of rump supposedly slow cooked not good and not necessary on dish. If the beef and lamb had been cooked medium rare as requested then I would hv been very tempted to give an excellent result.
Will return

Stayed March 2014, traveled as a couple
Helpful?
1 Thank MVS47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Select Braemar Lodge & Spa

Property: Select Braemar Lodge & Spa
Address: 283 Medway Road, Hanmer Springs 7360, New Zealand
Location: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Spa Hotel in Hanmer Springs
#5 Romantic Hotel in Hanmer Springs
#9 Luxury Hotel in Hanmer Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Select Braemar Lodge & Spa 5*
Number of rooms: 24
Reservation Options:
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Also Known As:
Select Braemar Hotel Hanmer Springs
Select Braemar Lodge And Spa

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