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“Great location but falls short”
Review of Toorak Manor

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Toorak Manor
Ranked #1 of 1 Hotels in Toorak
Newcastle, Australia
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great location but falls short”
Reviewed July 4, 2014

I have stayed at Toorak Manor half a dozen times, but this is the first time since it has been under new ownership.
The location, right near Hawksburn Station and near Chapel Street is fantastic and the convenient parking and free wi-fi are very attractive.
The building is quite charming, the staff are very friendly and the price of accommodation is more than reasonable, but..............and here is the problem......

I don't think that I have ever stayed in a room that is as filthy as my room was. I seriously doubt that the room has EVER been vacuumed as the filth on the floor, skirting boards, architraves and power points and switches had to be seen to be believed. The area around the bedhead was completely covered in hair and dandruff and goodness knows what else. Really quite shocking. Apart from that, the room and bathroom are nicely laid out and just as one would expect in a property of this age and price range. But the carpet in the room really needs to be cleaned properly.
The breakfast room is lovely and has huge windows which allow the sun to stream in.....revealing windows that again, appear not to have been cleaned in a very long time. They were filthy. How the proprietors could not notice this and attend to it is beyond me. So obvious and also obvious how much better it would look if it were clean. It would make your time in that room a real highlight. Also, most of the chairs in the room need to be reupholstered and sprung. Guests sit down only to search for a chair that won't have their rear end in a jam.
The breakfast itself is modest but quite good. More than satisfactory, but the manner in which it is presented comes across as very mean. There is a decent range of cereal and muesli, but the cherries, peaches and yoghurt are arranged on a ridiculous tiered stand with tiny wooden spoons like spatulas that make procuring a single piece of fruit like a game where you are rewarded if you successfully transport one piece of tinned fruit to your bowl. These shallow dishes had to be replenished frequently which meant that you had a 50/50 chance of there being anything there when you wanted it. Why not just have a decent quantity there in the first place?
I have a soft spot for this place because it has so much going for it, but it is clear that the cleaners are not supervised and a few small changes at breakfast would go a long way.
If location and price are more important to you than hygiene, I would certainly recommend Toorak Manor, but until I read reviews here where there is evidence that the areas in need of improvement have been addressed I will be staying elsewhere.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Sydney, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed June 10, 2014 via mobile

Good price but disappointed with cleanliness. Room was far too hot and air conditioning was not up to task of cooling it down even though cold nights. No staff after 6.00 pm. Rag thin towels. Bed at end of life. However the location is great. Double glazing kept noise out. Desk staff lack basic skills in hospitality.

Stayed June 2014, traveled as a couple
Helpful?
Thank Elizabeth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wodonga, Australia
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 6, 2014

Booked this place purely on price and will stay again based on value for money. Free car parking, free wifi & a very basic continental breakfast included in price. Quiet, olde style accomodation. Staff very helpful and friendly. Two minutes walk to Hawksburn Railway Station. I will be back. See you there!

Room Tip: Go with the flow.
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  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Level 3 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 25, 2014

We had to book a Hotel at the last minute as our plans had changed suddenly on a trip from the UK. This was the only reasonably cheap hotel we could find in Melbourne at short notice. We booked a triple room for my husband and I and our 13 year old Daughter.

When we arrived I was horrified, it looked old and run down with threadbare carpets. The room itself was large with an old metal four poster bed and a single bed. The four poster bed had bits missing and the cover looked grubby. My first thought was to leave immediately. But we stayed as had no other choice.

I AM GALD WE STAYED... Yes it was a bit rundown and the furniture did not match, but the room was actually spotless and it had a lovely clean bathroom. We had all the toiletries you would find in a modern 4* Hotels and a new hairdryer, Kettle and Iron. It had free Wi-Fi which pleased my daughter and it was so convenient to Melbourne we did not need our car for the three days we stayed.

The breakfast was lovely just what we needed and the Staff very friendly and helpful. If I had to stay in Toorak again for any reason I would definitely stay at this Hotel.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Freddy05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 26, 2014 via mobile

We stayed years ago and thus came again- sadly it has gone downhill rapidly. The staff are reasonable at their job but have no local knowledge, and no warmth, breakfast is poor. This gorgeous Victorian Manor has been put to the sword. Add to this the decor needs a freshen up- badly worn carpets etc and we won't bother again

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pontouf78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed February 26, 2014

Booked a double room - there were no photos of the ACTUAL room which was at the top of the manor up narrow stairs away from other rooms. Was not period furnishings but worn out 1980's/90/s chairs, the single bedroom had no bedspread. The main bedroom had such a neglected isolating feeling and I left without spending the entire night there. Will not be returning

Room Tip: don't book room 20 at the top of the manor!
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sunlover Holidays

Helpful?
Thank Simone K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Toorak hotels

Sydney
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 22, 2014 via mobile

Location is good if Chapel St is your scene. It's close to two trams and a train station. It's very naff, very dated, etc. We were in room 19 which was in desperate need of a paint job and a make over in general. It was relatively clean, could have been better. Free parking! Common areas again naff, etc. Customer service was not bad because it really was non existent. We had to call the hotel back twice as the first booking confirmation came through without the correct bedding configuration; the second the wrong dates, oops. No sign of the rumoured ghosts though someone in the guest book had said room 20 was a bit 'scary'. There are better places to stay...

Stayed February 2014, traveled with friends
Helpful?
1 Thank akm191076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Toorak Manor

Property: Toorak Manor
Address: 220 Williams Rd, Toorak, Stonnington, Victoria 3142, Australia (Formerly Flag Heritage Toorak Manor)
Phone Number:
Location: Australia > Victoria > Greater Melbourne > Stonnington > Toorak
Amenities:
Free Breakfast Free Parking
Hotel Style:
Ranked #1 of 1 Hotels in Toorak
Price Range (Based on Average Rates): $
Hotel Class:4 star — Toorak Manor 4*
Number of rooms: 18
Reservation Options:
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Also Known As:
Quality Inn Toorak
Toorak Quality Inn
Toorak Manor Greater Melbourne

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