We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“DONT GO!! RUDEST HOTEL EVER!!”
Review of Puerta del Cielo

Puerta del Cielo
Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Puerta del Cielo
Ranked #5 of 15 Xilitla B&B and Inns
Mexico City, Mexico
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“DONT GO!! RUDEST HOTEL EVER!!”
Reviewed April 8, 2013

I had the worst experience ever with the hotel..
We went there for Semana Santa with my boyfriend, and as soon as we arrived (early in the morning) we asked to go on a specific tour the next day. All day they wouldnt confirm us though we asked again and again, and at midnight they told us the tour we wanted was not possible, and that they could arrange us another tour (but to go to places we didnt want to see). After long conversations with the director of the hotel he tells us he would call us in the morning to tell us what the tour woul be and then we could decide if we wanted to go or not. In the morning he called us and told us the places he could take us, and those were the same we declined the night before.

So we decline again, and thats when the director lost all sort of control and kicked us out of his hotel. When we protest, he got really rude at us!

In Semana santa, it was very hard to find another hotel! We at least found places in a family house that was very nice!
SO FOR YOUR SAFETY DONT GO THERE!!!!!!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank LOPEZJ_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

23 reviews from our community

Traveler rating
    5
    9
    5
    0
    4
See reviews for
5
6
Solo
0
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Hotels you might also like...
Travelers also viewed these Xilitla hotels
0.1 mi away
Posada El Castillo
Posada El Castillo
#1 of 3 in Xilitla
114 reviews
0.3 mi away
Hotel Dolores
Hotel Dolores
#3 of 3 in Xilitla
46 reviews
0.7 mi away
Posada James
Posada James
#5 of 9 in Xilitla
7 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Camino Surreal
Camino Surreal
#1 of 15 in Xilitla
30 reviews
0.1 mi away
Posada San Agustin
Posada San Agustin
#8 of 15 in Xilitla
2 reviews
0.0 mi away
Hotel Guzman
Hotel Guzman
#2 of 15 in Xilitla
32 reviews
Show Prices
Show Prices
Show Prices

Been to Puerta del Cielo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Puerta del Cielo

Property: Puerta del Cielo
Address: Zaragoza No. 138 | Zona Centro, Xilitla, Mexico
Location: Mexico > Central Mexico and Gulf Coast > San Luis Potosi > Xilitla
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #5 of 15 B&Bs / Inns in Xilitla
Price Range (Based on Average Rates): $
Number of rooms: 40
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Agoda so you can book your Puerta del Cielo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing