Me and my family really enjoyed this tour. Eugene was our tour guide, he was very informative and super funny. The tour allows you to experience first hand the history of the cigar brand and also learning the growing process of cigars. We all got FREE CIGARS best part lol, Eugene teaches us how to light, savour and smoke a cigar. The tour takes you though the company processing plant. We got to see actual cigar rollers at work, which was pretty cool. To see the local ppl of Santiago working very happy all while freely smoking cigar was enlightening lol. I definitely recommend this tour for families with children over 18. Great tour, will do again.