My family and I recently enjoyed a weekend-long family reunion at Oakwood Resort. As much as we enjoyed the premises and the facilities uncluding the very impressive private beach, the service has much to be desired. I have been to many luxury hotels all over the world so I know a thing or two about tourism and hospitality. We had a few incidents over the weekend which left a not so satisfied taste in our mouths. Our first issue was that even though we booked 13 rooms, some standard but mostly deluxe, we were unable to get a group discount due to the fact that it is apparently high season (even though we did not book for a long weekend) and they are always fully booked, so in other words, they didn't need our business. Our second issue was that the resort made an error in their reservation with regard to 3 of the 13 rooms. Upon check in, they promptly advised the guests who booked those 3 rooms that there were no standard rooms available and that they would be given deluxe rooms and charged accordingly. It took a lot of going back and forth on the guests part (based on the manager's convenience) to finally agree to correct their mistake. The third issue had to do with toothpaste. Upon arrival there, my husband and I realized that we had forgotten out toothpaste and rather than drive into town just for toothpaste, we asked the front desk whether they have any. They provided us with a travel size toothpaste for $1.25. That would have been acceptable had that been in a motel rather than a golf and spa resort. It was not the $1.25 that bothered me but more so the principle. The fact that I paid $200 for a room with no group discount and then charged for a tiny tube of toothpaste was what got under my skin. We are planning our next year's family reunion and with there being so many resorts in Ontario, that with service like that, I will likely not be returning to Oakwood unless we are able to get a group discount the next time around and it's not for the resort but for the beach.
- Official Description (provided by the hotel):
- Oakwood Resort is a family owned and operated resort located in Grand Bend Ontario. The resort is nestled within a natural setting featuring large mature trees and plenty of green space all just steps away from the beautiful white sand beaches of Lake Huron. With 126 rooms offering a variety of accommodation options including deluxe rooms, suites and cottages. We are the ideal location for a family getaway, a corporate retreat or just a weekend away for two. We also offer a wide range of things to do on site including an eighteen-hole golf course, relaxing spa, dining room and pub, indoor pool, indoor and outdoor hot tubs, tennis courts, fitness center, access to our private beach, children's play area and ten thousand square feet of banquet and conference space. ... more less
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- Also Known As:
- Oakwood Hotel Grand Bend
- Oakwood Hotel Sarnia
- Oakwood Resort Sarnia
- Oakwood Resort Grand Bend, Ontario, Canada