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“Shocking customer service” 1 of 5 bubbles
Review of The Firth Hotel

The Firth Hotel
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The Firth Hotel
Ranked #6 of 7 Annan B&B and Inns
Lincoln
1 review
“Shocking customer service”
1 of 5 bubbles Reviewed December 20, 2011

Booked a room 8 months beforehand, a mistake by there staff meant they had double booked our room. We phoned to confirm the booking and were told they had no double room available for us and would not honour our booking. We are now left with one week before travelling to find a hotel for Hogmanay.

No apology, disgraceful customer service.

Stayed December 2011, traveled as a couple
Helpful?
Thank Rachel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moira M, Owner at The Firth Hotel, responded to this review, December 29, 2011
In response to this review I would to clarify that this unusual mix up has never happened before in our 7 years of business. We always strive to uphold our good reputation for customer satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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17 reviews from our community

Traveler rating
    9
    4
    2
    0
    2
See reviews for
1
6
2
2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Rochester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed September 19, 2011

Seven of us 5 Adults and 2 children booked in at very short notice, 3 excellent rooms, immaculately clean and well appointed, a warm welcome, for both adults and children alike, good simple food, nice bar/lounge, we found the hosts dedicated and helpful and would stay here again at any future opportunity, one of our group has already returned, he enjoyed his stay so much!

Room Tip: all our rooms, even the single were excellent
See more room tips
  • Stayed June 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Adrienne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halesowen, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 6, 2011

Immaculate rooms, very comfortable and pleasant.
Nice bar and restaurant.
Very welcoming hosts.
Reasonable rates and prices.
Great breakfast.
All in all a little gem, and I will stay there at every opportunity.

  • Stayed September 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TubeSeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Firth Hotel

Property: The Firth Hotel
Address: 41 Scotts Street, Annan DG12 6JE, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Annan
Amenities:
Bar / Lounge
Hotel Style:
Ranked #6 of 7 B&Bs / Inns in Annan
Also Known As:
The Firth Hotel Annan, Scotland

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