Booked a room 8 months beforehand, a mistake by there staff meant they had double booked our room. We phoned to confirm the booking and were told they had no double room available for us and would not honour our booking. We are now left with one week before travelling to find a hotel for Hogmanay.
No apology, disgraceful customer service.
- Also Known As:
- The Firth Hotel Annan, Scotland