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“absolutely the worst hotel we have ever stayed in”

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Queensberry Arms Hotel
Ranked #2 of 2 Hotels in Annan
Reviewed September 5, 2010

Dirty, noisy (pipes and general workings of the hotel) bugs (looked like fleas) in net curtains and on windowledges, mould in shower, cover plate on shower missing, shower tap kept falling off. Toilet seat worn to bare wood, rusty srews (urine coated) holding down the toilet.
Beds were extremely uncomfortable due to random springs poking though mattress top, filthy carpeting throughout. Could not wait to leave, stayed one night only. NOT RECOMMENDED AT ALL.

  • Stayed: September 2010, traveled with family
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2  Thank Hyprorooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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110 - 116 of 121 reviews

Reviewed July 2, 2010

Really enjoyed my short stay here. Couldn't fault anything. The room was good and well equiped. The staff were all excellent and the food was greart. To cap it all the prices were very reasonable too.

  • Stayed: June 2010, traveled on business
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1  Thank clodhopper2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2010

We stayed at the Queensberry Arms on our way home from an 800 mile round trip, arrived exhausted, hungry and with nothing left. What an absolute Godsend it was.

It wasn't just that it was clean, quiet and comfortable with a huge supply of fluffy towels, cushions, freeview TV, free tea and coffee - everything to make guests feel welcome and at home.

The food in their relatively new italian restaurant was out of this world with a fantastic menu choice, and helpful, friendly staff.

The thing that really knocks spots of anywhere we've stayed in a while was the service was absolutely second to none - talk about going the extra mile. Nothing was too much trouble, the staff made us feel truly welcome.

An absolute gem, and we'll definitely be back.

  • Stayed: May 2010, traveled as a couple
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1  Thank Sinewaif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2010

In todays world of being just a number it was great to actually be treated like a human being. The staff here go the extra mile in customer awareness and make you feel at home, where nothing is too much trouble. The food was excellent, prepared fresh and at a fantastic price. The rooms are clean, tidy and well decorated. we had room 24 which had a four poster bed, jacuzzi, shower, bidet, tv, tea making facilities and a trouser press for £48 per room per night. This is without doubt the best hotel both my wife and i have stayed in, in Scotland, over the last 20 years and will definitely go back. THANK YOU....... Jim (photographer) and Chris

  • Stayed: February 2010, traveled as a couple
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1  Thank smithyRotherham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2010

Was looking forward to staying here after reading reviews but was very disappointed. The front of house was fine but our supposed double room was very disappointing. It appeared to be a single room with a double bed squeezed in. If we hada cat we would not have been able to swing it. There was no room to move and was very claustrophobic for a stay of 3 nights.
Also the shower had no hot water, even though we ran it for ages...a builder who was staying long term sad there was hardly ever any warm water. Then at the end of our stay we were charged a higher rate than quoted on the phone a week before....another customer was charged more than it said on the web page......

  • Stayed: March 2010, traveled as a couple
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Thank WalesEnfys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2010

The Queensberry Arms Hotel, slap bang in the middle of Annan, looks as if it needs a bit of TLC - but don't be put off, it's amazing value at £49.50 B&B double room - and we got a room with a jacuzzi and a four poster bed.

  • Stayed: March 2010, traveled as a couple
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Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2010

after mislaying my keys on new years eve, i was unable to gain access to the hotel. tried ringing the buzzer and phoning on numerous occasions (god knows what the supposed nightporter was doing) I lucky enough to find refuge from the sub-zero temperatures at a friends house (i have been ill ever since). i was later told he was in the shower? very hard to believe. this must be a health and safety risk, so stay here at your own peril. After calling to complain, i was treated with hostility and offered feeble excuses by the manageress and very clean nightporter. Stay at the other hotels in Annan and not here

  • Stayed: January 2010, traveled solo
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1  Thank david1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haymeg10, Owner at Queensberry Arms Hotel, responded to this reviewResponded February 26, 2015

So drunk, lost our key, lost our passcode, lost your coat. I'm afraid we're not responsible for the amount you drink.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Queensberry Arms Hotel

Address: 47 High Street, Annan DG12 6AD, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Annan
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Annan
Price Range: $61 - $73 (Based on Average Rates for a Standard Room)
Number of rooms: 24
Official Description (provided by the hotel):
Situated in the heart of Annan's bustling main street, just 7 miles from the border, its impressive facade has stood proudly since its days as a coach house. The Queensberry Arms now has 28 en-suite rooms all with freeview TV, tea and coffee facilities and a telephone. It also has a Restaurant, Public Bar, Function Room and Car Park. ... more   less 
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Also Known As:
Queensberry Arms Hotel Annan, Scotland

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