My wife and I when to this hotel (hostel) .We booked through bookings.com ? We arrived to be told we were double booked so we could only stay 1night although booking.com booked us in for 2nights we had booked a room with a balcony or so we thought (hahaha) We were then asked if we would like to look at some different rooms so we said yes (why did we bother ) after 4 trips up 3 flights of stairs we said we would like our money back .The lady said we would have to claim it back through Bookings.com the extremely unhelpful lady from booking.com said we would have to claim it back from the hotel ?? By this time my wife was getting quite upset so we decided to stay the room had no bath which we also asked for on the booking through booking.com it was no bigger than a prison cell and actually smelt a bit like 1
So please be aware if booking through BOOKING.COM if you have a complaint don't even bother ringing them because there not bothered just like most big company's they take your money and basically tell you to go and take a run and jump the staff at the hotel were nice enough but a simple refund was all it needed and to think I paid £144.00 for this pathetic little room was an insult the pictures on the web sight are very miss leading so if you do stay here negotiate a price of no more than £35.00 because at best it's a cheap BUDGET hotel and once again a great big thank you for NOTHING TO WAIT FOR IY ............BOOKING.COM FOR DOING ABSOLUTLEY NOTHING TO HELP CHEERS
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- Also Known As:
- Old Bridge Hotel
- Old Bridge Inn Holmfirth, England