I recently stayed here with my mother who is 83. We arrived at 12 - I said "we have booked for 5 nights" and a woman behind the bar said "yes, but not till 2 o'clock". She was offhand and unfriendly. When we returned she showed us our rooms but did not explain how to work the shower. My room was small but adequate. My mother's room was larger but a) the kettle leaked, b) the window would not open, c) the carpet was dirty, d) the drawers did not open properly, e) the cleaning done each day was only average (tea bags left in tea pot for example), f) no biscuits were left on three days, g) no milk was left on one day. The breakfasts were of good quality but the first woman who served them was moody and not particularly pleasant and then a new woman started who did her best with little support from anyone else. Despite being quoted £38 per night over the phone, we were charged £45 and when I queried this we were told it was because we had different rooms to those originally intended for us. When my mother expressed her dissatisfaction with the place and the service in general the manager just said "what are you saying" and was defensive and unhelpful. The only really positive thing to say about this place is that I can recommend the evening meals.
- Also Known As:
- The Golden Lion Hotel Leyburn, Yorkshire