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“Erratic service”

Penleys Cafe and Bistro
Ranked #15 of 34 Restaurants in Leyburn
Price range: $4 - $20
Dining options: Dinner, Breakfast, Late Night, Lunch, Reservations
Restaurant details
Dining options: Dinner, Breakfast, Late Night, Lunch, Reservations
Reviewed May 10, 2014

I am a regular customer ,and am increasingly frustrated by good coffee and good food being let down by very pleasant but poorly trained staff. They desperately need to go on "the course" and then to have someone to critically oversee their duties. To see the contrast you only need visit a Costa or Caffe Nero. The difference in attitude and efficiency is starkly obvious . The owner must not let what is essentially a good venue become a place to annoying to visit,for the sake of proper staff training .

Thank Hookl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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226 - 230 of 314 reviews

Reviewed May 3, 2014

We eat at Penley's every time we visit Leyburn. The early bird deal is great value and the food is fabulous. Many thanks once again.

Thank mcclosh61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2014 via mobile

Well done to Penleys. We have visited 3 times now and found the food, staff and atmosphere consistently good.
Food portions are very generous and well presented. We think it's good value for money. We will be taking our parents for a visit next week as we are all in the area on holiday.
Keep up the good work.

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Thank MamaDav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2014

Decided to stop for a bite after a walk,staff seemed distracted and not really that friendly(although we did get a cheery goodbye), music from c.d annoying made more annoying by the waitress intermitently joining in the chorus.
The food......too salty and the chicken on the ceasar salad wrap seemed waterlogged, sweet chilli panini tepid as was the hot chocolate, the only high point was the 7 chunky chips served on the side.Poor value for around £16
Had a more enjoyable snack last week at the guest house next door where the friendly attentative staff more than made up for the limited menu.

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Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2014 via mobile

Mid afternoon tea. Pot of tea for one was fine but the hot chocolate was weak and only warm. Temperature wasn't helped by the mountain of cold frothy cream on top. Toasted teacake was only toasted on one side and didn't arrive until we had finished our drinks. Disappointed.

Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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