Wished I'd checked Trip Advisor first!. On impulse and at the end of a touring break we decided to stay including evening meal for my birthday celebration. We'd been before, years ago, and loved Helmsley and surrounding area. The receptionist invited us to have the 'September champagne special rate' What a joke!! We arrived for dinner and the waiter/manager had no knowledge of this and asked if we had the right name! You'd have thought he was giving away a free bottle. Champagne was a tiny two thirds glass of flat Cava. Waiters were Eastern European with very little English and understandably awkward. This made diners feel uncomfortable. The manager/head waiter clearly wasn't enjoying his job and had no rapport with guests or staff. Food was dreadful, masquerading as nouvelle cuisine (small sherry glass of warm mushroom soup as appetizer - couldn't decide if it was Cross&Blackwells or Heinz) portions were small and without flavour, all in all, atmosphere in the dining room was miserable. Our double room was chintzy and chilly, nothing special. This was the worst hotel standard compared with all the other places we stayed in Yorkshire September 09.
- Official Description (provided by the hotel):
- Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more less
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- Also Known As:
- Black Swan Helmsley
- Black Swan Hotel
- The Black Swan Hotel Helmsley, England