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“Nice drink in sunshine”

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The Black Swan Hotel
Ranked #2 of 4 Hotels in Helmsley
Certificate of Excellence
Reviewed June 27, 2014 via mobile

It is nice to have a drink in the sunshine outside The Black Swan on two recent visits to Helmsley. Well presented drinks and great crisps. Lovely to have a drink outside with our well behaved dog, watching the world go by. Good Service, which is nice to get these days, and appreciated.

Stayed: June 2014
Thank CSYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,029 - 1,035 of 1,644 reviews

Reviewed June 21, 2014

So disappointed! It looks lovely from the outside and perhaps the old part is but the extension block that we were directed to was like a 1970's old peoples home. The food was very nice but the portions very small. However, the staff were lovely as were the gardens. I would agree with a previous reviewer that there are probably nicer Premier Inns. Just because there are Molton Brown products in the bathroom does not make it boutique. We won't be going back!

Room Tip: Make sure you are not in the extension!
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  • Stayed: June 2014, traveled as a couple
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3  Thank Laura T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2014

We stayed recently at the hotel for a special occasion, we received a great upgrade on the room and a fantastic extra course on our evening meal. The staff were fantastic, especially the restaurant staff who were extremely knowledgeable, polite and just nice people. I would recommend the hotel to everyone it is fantastic

  • Stayed: June 2014, traveled as a couple
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Thank Jonathan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this reviewResponded June 12, 2014

Thank you for you lovely comments following your recent stay at The Black Swan and we look forward to welcoming you back again in the future.

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Reviewed June 9, 2014

We like staying at good quality Hotels abroad and in the UK with good service, lovely staff, comfortable rooms and excellent food. So having stayed on a previous visit We agreed that my hard of walking elderly Mother and Aunt would enjoy this perfect location overlooking a bustling market square with easy to get to shops and cafés while staying at a beautiful and comfortable Hotel. I had asked for 'disabled friendly' rooms although the Hotel has no stair lifts and I suppose this is because it is an old building, still we thought it would OK.

We arrived and were able to park outside the main entrance which overlooks the Hotel car park, there is also a larger car park at the back of the Hotel. Reception was friendly and we were offered help with our luggage and shown to the lounge for tea. The Hotel has had extensive refurbishment and this has been done very tastefully with lovely textile and soft heather colours, lots of comfy chairs and open fires in winter.

We stayed in a feature room overlooking to square, each room has its own individual colour scheme with lots of cushions on the beds and molten Brown toiletries, soft large towelling robes, slippers and the usual tea and coffee facilities. of course there is the Teddy Bear which you can buy!! Great for grandchildren.

The less able of our party was accommodated in a ground floor room in the modern wing of the Hotel, overlooking a pretty and well kept garden. Again the rooms are well furnished and comfortable, unfortunately the bathroom toilet was quite low and so difficult to manage, but the Housekeeping staff were marvellous and procured a seat and helping hand rails in a very short time! Access to the main part of the Hotel with Restaurant and Bar is accessed by a short walk along the outside of the Hotel, an umbrella or car taxi service is a must if raining!

The staff could not have been more helpful and kind in helping us to manage our activities in the Hotel especially with my elderly relatives! Dinners each evening were a culinary experience of top quality food prepared by the Master Chef Paul and his team, they surely deserve a Michelin star. there is a Six Course Taster menu with wines to match each course for a special treat and a large appetite!

We had a pre dinner drink in the Bar, do try the 17 varieties of Gin! menus were given to us and our dinner order taken before being guided to our table. Cocktails are served at a reduced price on Friday nights and there is also live music. The Hotel has become popular with the locals and also seems to be doing well with weddings and shooting parties which can take over the Hotel but with a comfortable bedroom to relax in this is not a problem.

It is not often that all the promotional hype about the services of a Hotel actually delivers and The Black Swan certainly provides that unique professional yet personal service.

Room Tip: For character, old features beams etc., choose rooms at the front. Rm 15 for couples. Rm 17 haas a l...
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  • Stayed: June 2014, traveled with friends
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Thank bellenorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this reviewResponded June 20, 2014

Following your visit to the hotel, we are so pleased to read that you enjoyed your stay with us again and particularly enjoyed your dining experience - thank you for your kind words which I know Chef will very much appreciate! We look forward to seeing you again very soon.

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Reviewed June 9, 2014

Having stayed here two years ago I was eager for the excuse to break our journey on our way to Northumberland. The welcome was warm and although our room was rather dated and in particular the tiling in the bathroom, somehow therein lies the charm. Needless to say the room was spotless and on the housekeeping front everything was faultless. The bar staff were knowledgeable efficient and cheerful, and the food lived up to expectations quite simply the best meal I have had for a long time. It was good to see familiar faces amongst the staff from our previous visit and a nice touch on checkout was being handed a bag containing water and fruit for our onward journey. We will definitely be returning.

  • Stayed: June 2014, traveled as a couple
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Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this reviewResponded June 20, 2014

Thank you for taking the time to review your recent stay, we are really pleased you enjoyed yourselves and that your evening meal was the best meal you have had for a long time! Thank you for your comment regarding the tiling, we're aware some of the bathrooms need a little attention and are looking to refurbish these shortly. We shall look forward to welcoming you back again in the future.

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Reviewed June 8, 2014

We went to the Black Swan for lunch whilst staying at the Feversham Arms and we had a really positive experience here, much better than the Feversham.
The staff all around the Hotel were so friendly and welcoming, happy to chat through the options for lunch, where we could eat, the menu etc. The waiter in the bar was superb, really knowledgeable on different beers for my husband and chatting us through the meal options. The menu had some lovely choices and our food was excellent.
We had a look around the Hotel and thought it looked lovely.
Would highly recommend.

  • Stayed: May 2014, traveled as a couple
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Thank Lucy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this reviewResponded June 20, 2014

We are delighted to hear that you and your Husband enjoyed your lunch and that you found the food to be excellent and all the staff to be friendly and welcoming. Thank you for your recommendation, we hope you will choose to visit The Black Swan again, and look forward to seeing you in the future.

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Reviewed June 7, 2014

We stayed here for my Birthday with friends. We had a wonderful evening and thoroughly enjoyed our stay. The hotel is beautiful and our rooms where fabulous. We were given room upgrades on our arrival which was a very nice surprise. The hotel staff are excellent and cannot do enough for you. We decided to adopt Huggie (teddy bear) and he now has a very nice new home with us. We would not hesitate to stay there again.

  • Stayed: June 2014, traveled with friends
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1  Thank Meryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this reviewResponded June 20, 2014

Thank you for your lovely comments following on from your stay with us. We are so pleased that you all enjoyed yourselves and had a wonderful time celebrating your Birthday, and hopefully we'll see you again soon.

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Additional Information about The Black Swan Hotel

Address: Market Place, Helmsley YO62 5BJ, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Helmsley
Price Range: $145 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
The Black Swan Hotel Helmsley, England

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