We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good location, good food, OK service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Black Swan Hotel
Ranked #2 of 4 Hotels in Helmsley
Certificate of Excellence
Reviewed September 17, 2008

A well situated hotel, some rooms overlooking the market square, others onto the well kept gardens.

Some signs of investment, following the change of owners - but the hotel rooms in the garden extension are not special (other than nice and quiet). Other rooms are in the older part of the building (and they may have more character). The hot water in our ensuite bathroom basin slowed to a trickle on the first morning, but was fixed quickly. The light fitting had come adrift from the ceiling too. So perhaps a little expensive in the circumstances.

Food in the restaurant is good - they recently got 3 rosettes. Perhaps a little fussy, and the decor in the restaurant and some of the service need upgrading to match the food. It took a long time to get to our table, and the post meal coffees didn't arrive (and when they did, the order was incorrect). They seemed too keen to push their combined food and room packages, which is a shame, since there is good food (and service) to experience elsewhere too (The Star at Harome is nearby).

Jean on breakfast service was lovely, the rest of the staff lacked warmth and character.

  • Stayed: September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank keitharrowsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,646)
Traveler rating
Traveler type
Time of year
Language

1,633 - 1,639 of 1,646 reviews

Reviewed August 12, 2008

Just returned from a one night stay at the black swan. It was the first time we have stayed here and it wont be the last. Could not fault this hotel in any way. Everything from check in to having to leave was excellent. The food was perfect, and the staff were very professional and there was always someone around if you did need anything. We will stay for longer next time.

  • Stayed: August 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank barnandfreda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2008

  • Stayed: July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank Dameorchid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElliottHelmsley, General Manager at The Black Swan Hotel, responded to this reviewResponded July 29, 2008

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2008

  • Stayed: July 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank Helen Barrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2008

  • Stayed: June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank Vicki1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2008

  • Stayed: June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank SYCAMORES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2008

  • Stayed: May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank ToffyYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElliottHelmsley, General Manager at The Black Swan Hotel, responded to this reviewResponded June 5, 2008

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Helmsley
0.1 mi away
Feversham Arms Hotel & Verbena Spa
0.0 mi away
The Feathers Hotel
The Feathers Hotel
#3 of 4 in Helmsley
788 reviews
0.1 mi away
The Royal Oak Hotel
The Royal Oak Hotel
#1 of 4 in Helmsley
401 reviews
Show Prices
Show Prices
Show Prices
23.4 mi away
Raithwaite Estate
Raithwaite Estate
#1 of 20 in Whitby
2,095 reviews
11.5 mi away
The White Swan Inn
The White Swan Inn
#1 of 3 in Pickering
692 reviews
13.1 mi away
The Talbot Hotel Malton
Show Prices
Show Prices
Show Prices

Been to The Black Swan Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Black Swan Hotel

Address: Market Place, Helmsley YO62 5BJ, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Helmsley
Price Range: $146 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
Official Description (provided by the hotel):
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Agoda, Hotels.com, Travelocity, TripOnline SA, Orbitz and Hotwire so you can book your The Black Swan Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Black Swan Helmsley
Black Swan Hotel
The Black Swan Hotel Helmsley, England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing