A well situated hotel, some rooms overlooking the market square, others onto the well kept gardens.
Some signs of investment, following the change of owners - but the hotel rooms in the garden extension are not special (other than nice and quiet). Other rooms are in the older part of the building (and they may have more character). The hot water in our ensuite bathroom basin slowed to a trickle on the first morning, but was fixed quickly. The light fitting had come adrift from the ceiling too. So perhaps a little expensive in the circumstances.
Food in the restaurant is good - they recently got 3 rosettes. Perhaps a little fussy, and the decor in the restaurant and some of the service need upgrading to match the food. It took a long time to get to our table, and the post meal coffees didn't arrive (and when they did, the order was incorrect). They seemed too keen to push their combined food and room packages, which is a shame, since there is good food (and service) to experience elsewhere too (The Star at Harome is nearby).
Jean on breakfast service was lovely, the rest of the staff lacked warmth and character.
- Official Description (provided by the hotel):
- Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more less
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- Also Known As:
- Black Swan Helmsley
- Black Swan Hotel
- The Black Swan Hotel Helmsley, England