So we end our 200 mile walk after staying in the full spectrum of B&B’s and hotels and we arrive at The Black Swan, this is where our wives meet us and we all have a good night out.
Now you have read all the reviews and you know this hotel has a 2-rosette restaurant and is rated as a 4 star hotel. So it’s fair to say our expectations were very high – after all this is a top dollar hotel and restaurant.
Our greeting at the front desk was abrupt and not in your wildest dreams could have been described as welcoming.
The tearoom was okay the service good but the pastry was dry and past it’s best!
The room was fine with big soft fluffy towels and a very comfortable bed. The turndown service was carried out unobtrusively and the room and bathroom were ‘as new’ after we returned from dinner.
The dinner was a disaster – now I fully except after re reading all the other comments that we have been unlucky – but it doesn’t alter the fact that our ‘special night’ was dreadful! A synopsis of the events are as follows:
a) Of the 4 menus we were given 1 was different – when queried we told that we could share the 3 correct ones!
b) When we ordered (from the correct menus) we were advised there had been a typing error and dish didn’t have scallops.
c) The sommelier didn’t know the wine we ordered by name and we had to give them the number.
d) When the dish arrived it did have scallops – talk about right and left hand!
e) We sat down at our table at 20:00 and our main course didn’t arrive until 22:05.
f) My main was tepid 2 others were overcooked and one was good.
g) The waitress asked if everything was okay – if you don’t want to know you shouldn’t ask the question – so we told her what the problems were. To which she started to argue the toss! The restaurant manager miraculously appeared and apologised profusely.
h) Now for the first time it turned into a 2 rosette restaurant, he comped our not inconsiderable drinks bill and was professionalism personified.
Since returning we have had a letter from the General Manager apologising for the service we received. I have therefore thought long and hard about whether I should write this review. We heard another diner in the restaurant congratulating the staff on a lovely meal etc. I’m sure my experience must have been well below their normal standards but you can only speak as find.
I ask myself this question would I go again? The answer is unfortunately NO I would not.
- Official Description (provided by the hotel):
- Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more less
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- Also Known As:
- Black Swan Helmsley
- Black Swan Hotel
- The Black Swan Hotel Helmsley, England