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Reviewed January 4, 2006

My husband and I arrived at the Feversham Arms, expecting a luxurious night in celebration of my birthday. It was not to be. At 3pm (hotel's check-in time) we were told the room was not quite ready, and they had experienced a problem with their laundry service because of the Christmas/New Year holiday period, and consequently there was no bedcover on our bed. We could expect it to arrive sometime that afternoon or evening, along with the rest of the absent laundry. "Not to worry", we thought, "it's only a bedcover".

At 3.30 pm, when we were shown to our room, we found that the bed had been left with just a big heap of cushions and pillows piled onto it, not even smartened up to make it look like a bed! Very unprofessional for a hotel of this standing, we thought (not necessarily the absence of the bedcover, but the way they had left the bed).

We then opened the bathroom door, hoping for a long soak in the bath. Again this was not to be. A solitary hand towel hung from the rail, with just one bathrobe hanging from the door. Having a luxurious bath is one of the things that makes a hotel-stay special for us, so we were even more disappointed. We decided to cheer ourselves up with an afternoon tea from room service. We waited, and waited ....... after more than half an hour, I decided a polite word with the management was required. On telling the owner that I felt deflated over the problems we/they were experiencing, he explained that the missing bedcover/missing towels/bathrobe were not his fault - the launderers were to blame. (Quite true, but even so, I think he could have handled this better). On commenting that we couldn't even have a bath (and we were in desperate need of freshening up) he commented "Of course you can have a bath!". He clearly didn't think it was a problem that we only had one hand towel between the two of us, who are both a bit on the big side, and that's putting it kindly.

He then told us that there was nothing he could do for us and we were welcome to go elsewhere if we weren't happy - so we accepted his suggestion. Our special celebration had been well and truly spoilt at that point anyway.

The owner's parting comment to us was, "And by the way, you haven't waited 35 minutes for afternoon tea, you have waited 12 minutes - I have checked with my staff". (We ordered the afternoon tea at 3.35 pm and it was apparently on its way up to us when we departed at 4.25 pm). In my opinion this remark was extremely rude, in effect he was telling us that we were lying!

My husband and I left feeling very disappointed and also quite stunned by the way we had been dealt with. We chose The Feversham Arms because it came highly recommended, so the treatment we received came as quite a shock! We think we must have been unlucky and caught the owner having a "bad day", as this hotel normally gets excellent reviews, and I truly feel saddened to have to write this negative one.

However, all turned out well in the end. We found a late-availability room at a hotel called The Wood Hall at Linton, near Wetherby. It was beautiful, it exceeded our expectations, the staff were very curteous and helpful, and the food was great. And because we booked at last minute, it was £80 cheaper than The Feversham!

13  Thank chappietimestwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2005

My partner and I stayed in this hotel after seeing a brief review in the Guardian newspaper which was very complementary. Booked originally for one night and ended up staying a second. It is a beautiful hotel in a beautiful village. As per the previous reviews there are many wonderful touches that make it special and very romantic, the CDs, DVDs books and mags in the room , lovely toiletries, gorgeous decor and a fabulous bed.

The breakfast is excellent, wonderful choice and it's lovely to have it in your room. Dinner was okay, wouldn't rave about it but also nothing to complain about either.

The service was superb, didn't have any bad experiences with any of the staff we met. Would definitely recommend it and would definitely go back.

Date of stay: September 2005
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1  Thank SMUG97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 27, 2005

We could fault absolutely nothing about this hotel. We found all of the staff to be courteous, helpful, and very welcoming. We arrived purely by chance, late at night, and we were greeted warmly, and personally escorted to our room, where we were shown how to use the Bang and Olufsen TV/DVD/CD remote before checking in. We were offered a generous discount without even asking.

We were woken with a tray of coffee to our room, and the rooms are outstanding. The 'standard' room we were in was far better than many 'superior' or 'executive' rooms we have stayed in at other 4/5 star hotels. There are many lovely touches in this hotel, like bowls of mixed nuts on the bar, and incense sticks in the bathroom. In the room, you will find bathrobes, a pile of current magazines, a great collection of films and music, and a bookshelf (stocked with books). The bed was really large and comfortable, and the decor is contemporary but cosy. You really wouldn't want to leave your room!

We didn't try the restaurant as we arrived too late and had already eaten. That was probably just as well, as we hadn't brought appropriate clothes for fine dining! Despite being dressed casually, we still felt comfortable in this hotel, and the breakfast was amazing - smoothies stood in jugs next to the usual array of fruit juices that you would expect to see at any 5 star hotel. I had a raspberry smoothie and hot chocolate at breakfast, and the toast was made with rye bread - delicious! Service was excellent.

We didn't want to leave the Feversham, especially after having sat in the cosy lounge the previous evening, drinking a pot of hot chocolate (best I've ever tasted, incidentally), as we felt completely relaxed. Unfortunately, we had to move on the next morning, but did spare a couple of hours to wander around the lovely little village that is Helmsley - art and craft shops, and boutiques, mixed with bakeries, and tea rooms. We will be returning to the Feversham without a doubt, and will be travelling a long way to get there, but we know it will be worth it. Everywhere we go from now on will be compared to this establishment, and will fall short.

We did take some photographs of our room, but will not post them, as there are pictures of every room on the hotel website. We stayed in room 8, which was one of their smaller rooms, but still perfect and very well designed and we would happily stay in it again.

This hotel is not cheap, but definitely worth every penny. Go there!

Date of stay: October 2005
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6  Thank minniecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2005

Helmsley is a very pretty village. Great for walkers. The Feversham Arms is found easily, next to the village church. Parking behind the hotel was perfectly adequate, next to the tennis court.

We were greeted by a rather surley receptionist (of Eastern European origins). Her demeanor was rather off-putting; and it continued in more or less the same fashion until the next afternoon, when her boss appeared on the scene. Whilst she lacked good customer service skills, we found her colleagues made up for her unfriendly uncaring attitude; the dining staff in particular was attentive and customer focused.

The rooms are fantastic! We had a great choice of DVDs and CDs already in the room. If you don't prefer the DVDs or CDs you've given, you can easily borrow other ones from the library. The Molton Brown toiletries, bubble bath, incense and candles in the bathroom are a nice touch. If you don't want to be bothered, you can simply put the Feversham dog or bear outside your door - it's their "Do Not Disturb" sign. You can order room service for breakfast, lunch, afernoon tea and dinner. We enjoyed eating breakfast in our pajamas in our room each morning - they have a large list of breakfast options.

Food was excellent - the cheese selection was great! There's a decent mix of interesting wines, although nothing very cheap. We ordered our dinner from the lounge whilst enjoying our aperitifs. When our first course was ready we were seated in the dining room. The burgundy walls in the dining room give it a nice cosy feeling. We enjoyed the food so much we found it difficult to move to the lounge to take our coffee.

Overall, we thought it was a fantastic hotel and enjoyed the special added touches that made it different than any other hotel. We would stay there again should we travel back to the area. We just hope they sort out their front of house staff.

Date of stay: April 2005
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20  Thank Excursion3497
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2016
Google Translation

Room tip: Les vues sur le village et la petite église sont charmantes mais le mieux c'est de demander une chambre avec cheminée.
Date of stay: October 2015
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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