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“very relaxing”

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Feversham Arms Hotel & Verbena Spa
Ranked #4 of 4 Hotels in Helmsley
Leeds, United Kingdom
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“very relaxing”
Reviewed February 10, 2014

We had two nights stay at this hotel it was so relaxing. From the minute we arrived when the valet took our car we were made to feel vey special. We had the tasting menu which was gorgeous for our first evening meal and spent our days around the outdoor heated pool and spa. We had the most most wonderful and relaxing time. We cannot wait to return...

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,320 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (292)
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English first
Stockton-on-Tees, United Kingdom
1 review
Reviewed February 10, 2014

Staff were more than friendly upon arrival, both on reception and in the verbena spa. Spa facilities were wonderful, the heat experience was extremely relaxing and the ambiance in the seating area of the spa was soothing. Overall a wonderful stay, would recommend to anyone! Will definitely be returning.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chloo1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 9, 2014

We have stayed at Feversham many times over the past 4 years and love the Hotel,Spa and total escape from life it brings. We were married 7 weeks ago and this was our special Valentines weekend away, early as my Husband is abroad with work this week.
We arrived and settled in and had a wonderful day on Saturday in the pool, spa and our room 19.
Dinner had been booked for 7pm,we had not eaten since breakfast and were very excited as we knew what to expect and how amazing the experience always had been.
On arriving into the bar at 6pm we ordered and carried our own drinks, normally this would never be allowed, a barman would come over and serve us, no nuts and olives arrived. The barman clarified we had a table booked for 7pm.We watched the restaurant staff have their briefing, and no one came to us with any menus, just before 7pm my Husband went and asked for menus, by 7.15pm our order still was not taken. I went to the restaurant where several members of staff were stood around, including the General Manager who we had observed for at least 30 minutes doing nothing but chatting to the other staff. Everyone then ran around and took our order for food. I told the Restaurant Manager 3 times what I would like for starter, with no smoked salmon. We were shown to a table in the entrance, nothing special, no one came and checked we were happy. The starter then arrived which was a plate full of SMOKED SALMON!!!The restaurant Manager came over and more or less said it was what I had asked for. At this point we left and the General Manager Charles took us for a chat, he started by saying in a very arrogant way that we should not speak to him like he was a school boy and in a nutshell he had no empathy for anything going wrong and was so rude and off hand I was astounded.

At this point we left and went to the Feathers in the village for dinner.

We called into the Black Swan to get the name of the owner of the Feversham to complain about Charles. As far as we were concerned that was the end of the matter.
On checkout the next day we asked to pay and were told again in a very rude manner that there was no bill, on check in £300 had been held,so I asked for a copy of the bill, and told them we expected to pay???We were told to pay nothing it had been sorted.

We were then ignored and no one fetched our car, stood outside in the cold, my Husband collected the keys and we took our luggage to our car ourselves, never happened before.

I right all this detail with no sense of pleasure, we have recommended Feversham to many friends and adore the place, but one thing has changed, The General Manager.

We also saw a big difference in the other senior staff, not as friendly as before, The Restaurant Manager used to be so chatty, he looked ill, stressed and could not even be bothered to look after us anymore. On check out again the senior staff were so rude,very odd.

When I read the bad revues on here Charles's manner in replying is rude and arrogant, not helpful, no empathy. We are the customers, I am still very shocked, we have lost a wonderful escape from our very busy business life at Feversham.

We all enjoy Feversham but it must be said that it is very expensive, but in return we expect perfection. You have no Michelin Stars, we are paying for a wonderful experience. The menus in the Restaurant including wines would be around £200-£250 per couple including an extra cheese course.
Your rooms also hit the top mark on price, but you created something special, and on that note, the rooms are getting very tired, something again I would have overlooked for the wonderful experience.Many people have commented on here.
We were in room 19 an upgrade to a suite, one of many rooms we have had with you, so we can comment with conviction. I will include photographs, but just to clarify, over an inch of dust on all pictures and the base of a large coffee table, grouting in the bathroom is terrible falling to bits, we found glass behind the toilet brush on the floor, the toilet brush was disgusting see the picture and the mattress and pillows were all heavily stained. The lampshades were splattered with dirt. When we moved the armchairs no hovering had been done under them. The blind in the bathroom was ripped to shreds.

We got married at Rudding Park Harrogate,a hotel that scores 100% on here with yourselves at 76%,as a very proficient business woman I would suggest you take a long hard good luck at the business,Rudding have a handyman touching up paint and details constantly, you have to in managing such an establishment.


Please,Please start listening to your guests, Feversham was never like this it has gone downhill just recently, I wonder why with all due respect a General Manger that has worked all over the world and in Michelin Star establishments is now in Helmsley, Charles please improve things, we do not want to loose such a treasure, the staff are not relaxed and I feel as an astute Manager that they are operating under a level of stress and fear, very sad.

Oh just one last thing, we were very shocked to see the General Manager not even wearing a tie on Saturday night, especially with the background he came with.

One more tip, do not serve carbonated water in the bedrooms in unsealed bottles, it just goes flat,just use still water, or invest in proper bottles from a supplier.

If you cancelled our bill on departure to buy our silence sadly it did not work, we do not create fuss to expect freebies, we expected to pay in full for the weekend, with the obvious exception of any meals we did not have.

Also anyone who reads this who knows the owner of the Feversham could you please ask Mr John Jameson to read this revue, we love your hotel and feel bereft not to return again.

We were assured by Charles Merchie that John Jameson would be ringing us tomorrow.

Michelle and Stephen Oxborrow Epworth.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Michelle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 9, 2014 via mobile

We visited the Verbena spa at the end of a busy week and weekend. I was so pleased with this whole experience. Spa facilities are lovely and very relaxing. The ladies who work here are all so friendly and helpful. We are definitely returning & the sooner the better! Thanks to all at Verbena Spa!

Stayed February 2014, traveled as a couple
Helpful?
Thank OliveGreen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 5, 2014

We stayed at feversham for one night and whole experience was just perfect! From arrival to departure the staff were lovely! Our room was the pool side suite room number 22 and it was just lovely. We couldn't find any fault. We dined outside as we felt the menu was very expensive however the breakfast in the morning which was included in our stay was lovely. I would highly recommend for a relaxing break and we will look foward to returning!!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zeei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hornsea, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 5, 2014

I would like to start by saying that the Feversham Arms is in my top 3 of quality establishments I have ever had the fortune to stay and dine in. From the outset Sue, who took my reservation, was extremely helpful and understanding of our requirements and how special this break was for all of our party of 6. Her attention to detail and endurance that all our needs we're met made it even more special and we will never forget this experience. On arrival the staff on reception were extremely polite and helpful. We were permitted into the spa early and the team in this area also looked after us to exacting standards. The rooms or should I say suites were absolutely fabulous and something for most hotels to aspire to. Champagne in the library was the icing on the cake before dinner and we were made to feel very special by our waiter, Tom. In the restraunt the food was first class and the Service exemplary. After dinner we enjoyed a drink in one of the suites where we utilised the amazing iPod docking station to listen to a few tunes whilst looking at the beautiful roaring fire which had been prepared and we then lit. Unfortunately the sound proofing on the room was not adequate for someone to complain, and we had only had it on low and for a few minutes, we apologise if we upset anyone and we're upset that we may have caused anyone any offence, as none was meant and we had such a lovely day and evening. Breakfast was fantastic and overall it is an experience I will never forget and hope to repeat next year when I have saved up for the cost, which is worth every penny. Thank you to you all but especially Sue and Tom.

Room Tip: Suites are amazing its worth the extra
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 2, 2014 via mobile

Stayed last weekend and had an amazing time. Very well looked after and the staff go out of their way to be helpful. The food was beautifully presented and tasted delicious. Would have given 5 stars but just had one problem. I booked the same treatment in the spa as last time and realised that the last treatment I had was short by 30 mins. That's a lot short!!!!!! Only realised where it went wrong when I had something to compare it to.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Geraldine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Feversham Arms Hotel & Verbena Spa

Property: Feversham Arms Hotel & Verbena Spa
Address: 1 High Street, Helmsley YO62 5AG, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Helmsley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Feversham Arms Hotel & Verbena Spa 4*
Number of rooms: 33
Official Description (provided by the hotel):
Nestled in a picturesque market town by the beautiful North Yorkshire Moors, this elegant Hotel boasts superb dining, full spa facilities, a heated outdoor swimming pool and free Wi-Fi. Surrounded by glorious countryside, this wonderfully secluded retreat is a haven of laid-back luxury and indulgent relaxation. Famous for its welcoming hospitality, it blends the traditional comforts of its Victorian heritage with an irresistible boutique design. Beautiful, peaceful and thoroughly unique, one visit is simply not enough. Guests can choose from a range of 33 individually designed en-suite bedrooms and suites each with their own unique decor, style and character. Cosy and intimately homely, they all feature Egyptian cotton sheets, soft exquisite duck down duvets (or cotton blankets), free Wi-Fi access, flat-screen TV, DVD player, luxurious Anne Semonin toiletries, hairdryer and tea and coffee making facilities. There are accommodation options to suit all purposes, including Small and Classic Doubles, Junior and Deluxe Suites and, for the ultimate indulgence, Luxury Poolside and Spa Suites. Superb food plays a big part in life at Feversham. Here diners can enjoy classically inspired dishes from a menu that draws heavily from fresh local ingredients such as rich Yorkshire game and tasty North Sea fish. It's also home to one of the most talked about cheese trolleys in Yorkshire, traditional afternoon tea in their cosy fireside lounge and an impeccably well-stocked cellar. Throughout the warmer months, dishes can be served poolside on the terrace and gardens. The hotel's award-winning Verbena Spa offers an idyllic haven from the pressures of everyday life. Here guests can kick back, relax and immerse themselves in luxurious indulgence. They offer a range of treatments from manicures, facials and massages through to full spa day experiences. Revitalise and enjoy their famous heat experience with saunarium, aromatherapy room, salt vapour room, monsoon shower, ice cave, foot spa, outdoor heated pool and hot tub. The Hotel is situated in the North Yorkshire town of Helmsley just off the A170. Complimentary on-site parking is available. The city of York is just a 40 minute drive away and it offers excellent transport links to the rest of the country. There is also a local train station at Thirsk, a 25 minute taxi ride away. For those flying in, Leeds Bradford International Airport is about an hour's drive from the Hotel. Beautifully located in the depths of the stunning North Yorkshire Moors the Hotel is the perfect place from which to explore this remarkable area. Yorkshire is renowned as a place of distinct yet diverse appeal, from the majestic Castle Howard to the Gothic seaside town of Whitby, the ruins of Rievaux and Bylands Abbey to luxury designer shopping, Michelin starred restaurants to quaint marketplace tea rooms, there is truly something for everyone. ... more   less 
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Also Known As:
Feversham Arms Hotel & Verbena Helmsley
Feversham Arms Hotel And Verbena Spa
Feversham Arms Helmsley
Feversham Arms Hotel & Verbena Spa Helmsley, England

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