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“Marred by slip up in food”
Review of Crema Coffee House

Crema Coffee House
Ranked #5 of 7 Coffee & Tea in Helmsley
Certificate of Excellence
Price range: $5 - $9
Cuisines: Cafe, British
More restaurant details
Restaurant details
Good for: Kids, Families with children
Dining options: Brunch, Breakfast, Lunch, Drinks, Accepts Mastercard, Accepts Visa, Free Wifi, Highchairs Available, Reservations, Seating, Takeout, Waitstaff, Wheelchair Accessible
Description: Crema Coffee House is a small friendly cafe based in the beautiful North Yorkshire market town of Helmsley. We pride ourselves on our friendly, personal service giving all our customers that individual treatment that makes your visit special. We have an extensive menu, serving lite bites, including sandwiches, panini, jacket potatoes, seasonal specials, soft drinks and cake and scones for 'elevenses and threeses' and much more.
Darlington
Level Contributor
121 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 68 helpful votes
“Marred by slip up in food”
Reviewed July 2, 2012

Crema Coffee Shop in Helmsley was on the weekend itinerary that I had put together to celebrate our wedding anniversary.

Sadly this part of our trip left us disappointed that Crema did not live up to envisaged expectations.

The original intention was to pop in for a coffee on the way home from a weekend in Scarborough...the better half really likes her coffee and with the plaudits on Trip Advisor as a guide,Creme sounded just the job.

Once there we were tempted to have some lunch and whilst the coffee was not considered particularly noteworthy the presented meal looked promising... however as my wife nearly completed her Jacket potato with Prawns she tasted something untoward and had to eject it into her napkin...she had tasted mould and on subsequent inspection of her potato there was mould on it.

The Creme was relatively busy and in fairness to the Creme I took the plate and our displeasure to the staff rather the making a scene.

Whilst the response was very apologetic and am sure sincere, this lapse in food quality had ruined what was to be the final element of a lovely weekend and literally left an unpleasant taste in my wife's mouth and sadly not a welcome experience.

What we found added insult to injury was that the Creme only took £2 of the bill rather then either reducing the bill by the actual meal cost or what we felt would have been most appropriate was to not charge for any of the meal.We did not make a fuss at the time again not wishing to make a scene....however on reflection we do feel these negative comments needed to be said.

One would hope that the Creme takes note of above and treats future customers who may be unlucky in a better manner.

  • Visited July 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DarlingtonStan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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159 reviews from our community

Visitor rating
    98
    35
    14
    9
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Oswaldkirk, United Kingdom
2 reviews
“Amazing Mocha!!”
Reviewed June 11, 2012

Best coffee house in Helmsley by a long way. Had to go to Nice Things a couple of weeks ago as Crema was closed and it was awful!!!

Visited April 2012
Helpful?
Thank Craig G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
115 reviews
64 restaurant reviews
common_n_restaurant_reviews_1bd8 88 helpful votes
“Best coffee I have ever had”
Reviewed April 18, 2012

Only popped in for a mid-morning coffee but this sweet little cafe is a gem and the Pumfrey coffee really is the best I have ever tasted.

  • Visited April 2012
    • Value
    • Atmosphere
    • Service
Helpful?
Thank Way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“The best Mochacino and service I have ever experienced”
Reviewed April 6, 2012

Crema Cafe offered a very warm and inviting experience. The owner Keren made me a wonderful Mocha

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Scottwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aussie in Newcastle upon Tyne
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“really excellent coffee, good food and great, friendly service”
Reviewed January 1, 2012

Searched around Helmsley with 3 small kids in tow looking for somewhere with space (on a busy Market Friday) but also with an espresso machine (several places had push button jobs). The coffee at crema is excellent! The service was really very good also - kids meals (sandwiches) prepared on request and delivered quickly and with friendliness and understanding of challenges of satisfying small kids at lunch time. At first we were not sure if this place was set up for families, but a high chair was available. Paninis were very tasty. In all, a real find.

  • Visited December 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank newcastle_aussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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