The deal was really good value for money, however the variety of food for evening meal was poor, no entertainment for the kids or English, was all geared for the Germans, who are rude and loud. The staff were non English speaking and had no customer service skills and never smiled or interacted. All inclusive is not all inclusive at this hotel, overall it was a chore when you asked for anything.
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- Also Known As:
- Mercury Hotel Santa Susana