The reception staff are downright rude and very unhelpful. The hotel rooms are very basic and the most awful bright orange colour makes up most of the decor in the rooms and the hotel. After 3 days we had to actually ask for a maid to come and clean our room and we were there for 5 nights and had the same tiny bar of soap and two tiny towels for the duration. They do not cater for British people at all. The guests appeared to be mainly from Russia and surrounding countries and they were very noisy. The food was cold, greasy, stodgy and not for British pallets and the restraunt could only be described as a cross between a school dinner hall and a prison dinner hall. The hotel must have either bought their 4 star rating or won it in a raffle as it does not merit any more than a two. We could not wait to leave.
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- Also Known As:
- Mercury Hotel Santa Susana