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“ABSOLUTELY NOT A 4 STAR HOTEL !!!”
Review of Hotel Mercury

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Hotel Mercury
Ranked #19 of 21 Hotels in Santa Susanna
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“ABSOLUTELY NOT A 4 STAR HOTEL !!!”
Reviewed June 15, 2013

The reception staff are downright rude and very unhelpful. The hotel rooms are very basic and the most awful bright orange colour makes up most of the decor in the rooms and the hotel. After 3 days we had to actually ask for a maid to come and clean our room and we were there for 5 nights and had the same tiny bar of soap and two tiny towels for the duration. They do not cater for British people at all. The guests appeared to be mainly from Russia and surrounding countries and they were very noisy. The food was cold, greasy, stodgy and not for British pallets and the restraunt could only be described as a cross between a school dinner hall and a prison dinner hall. The hotel must have either bought their 4 star rating or won it in a raffle as it does not merit any more than a two. We could not wait to leave.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Magswishaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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718 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sheffield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 10, 2013

We've just returned from a week in Santa Susanna staying at the Mercury Hotel. We had a fantastic holiday. Luckily we had good weather so spent most of our time round the pool and on the beach. The pool was cool, but we still went in. Our kids (aged 5 and 6) enjoyed the activities around the pool and the disco and entertainment at night. The hotel reception is impressive but I agree the rooms are a little basic, but as a base were totally acceptable. The cleaner came daily to make the bed and change towels. We did B&B and were happy with the selection at breakfast. No kettle in your room though so leave the coffee and tea bags at home!! Ideal for families with young children and older adults, perhaps not so good for people in 20's looking for a wild night out!

Room Tip: Sea view rooms get more sun on the balcony
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank catherine m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Riding of Yorkshire, United Kingdom
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 27, 2013

Hotel looks very impressive when you arrive, immaculate reception and pool area. The rooms are not so impressive, old and dated bright orange decor. The bathroom was even worse, defo could do with updating, had a strong smell of sewage, no bath just a shower. The wide selection of food could have been good, but always cold.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank KBP1961291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 22, 2013

Terrible!!! Old, unpleasant, noisy and smelly!!!

The hotel staff if absolutely out of order, often very rude and arrogant.

The bathroom was dirty, the toilet bowl flushing was either not working or water was leaking continuously.

And so on, and so on ...

Room Tip: There is none!!!
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank nickzl69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 12, 2013

My partner and I were sent here as an alternative in march 2013. Neither of us have written hotel reviews before as we are not usually in the habit of moaning but we have to share this. On arrival the hotel looks lovely and the reception area immaculate. That is the good bit. The staff arw extremely rude. The reception staff happily stop in mid conversation to answer the phone. At 1 point I stood for 9 mins while the reception manager laughed and joked on the phone after telling me "1 moment please"

The rooms are tiny, the walls and bedding bright orange much like a prison. The bathrooms are very basic and smell of sewage. We were provided with 2 paper thin bath towels only, we stayed for 3 nights and 1 towel was changed once. When we left we had a total of 13 bar glasses sitting in the room as the maids did not at any time remove them. The hotel is extremely noisey and you can hear every word spoken by your neighbours. The beds are totally done in and the matresses well over used and uncomfortable....the advertised fitness suit is filled with broken equipment

The food,,,, on every holiday I go all inclusive and to be honest I expect basic food, the food here was awful, it was cold and always soked in really strong salty sauces. We ended up always eating out. The bar, as I say i always go all inc and with that you can expect slightly watered down drink, the mercury take that to a new level. The best thing on thr menu was cheese on toast and cola, the even managed to cock up the chips.:-) this is advertised as a 4 star hotel, I assure you it is no where near that standard. The rooms dont even have tea or coffee in them. The hotel advertises internet and bank facilities, they have a lovely room set aside for this with big signs, when you ask the ever so polite reception staff where the equipment is they simply shrug their shoulders, state "they took it away long time ago" and continue to walk on. PLEASE TAKE IT FROM SOMEONE WHO DOES NOT NORMALLY COMPLAIN THIS PLACE IS A DESASTER, IT RUINED MY SHORT BREAK, PLEASE THINK TWICE.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank andrew r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Varna, Bulgaria
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 18, 2012

well, the last week of september, i went to Barselona (you know, excursion) and was acommodated in "Marcury hotel", Santa Susana. According to me, it,s a really great place to stay. The rooms are so nice, - clean, very confortable. I got everything I needed.
The restaurant, The bar , the stuff - congratulations.
You have to go to this place.
My comment - EXELLENT :)

  • Stayed September 2012, traveled solo
    • Value
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    • Cleanliness
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Helpful?
3 Thank Maria K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincolnshire, United Kingdom
Level 5 Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed October 15, 2012

we stayed here for four nights ....the hotel is very clean and the food is excellent, we travelled into Barcelona twice on the train. the hotel is across the road from the station...the room we stayed in was huge with two bathrooms for the three of us, I would recommend a short stay here and up to a week but I couldnt stay for two weeks, the staff are ok but not really friendly just do their job and thats it, we were slightly outnumbered by the Germans and Spanish staying there, our aim was to stay somewhere clean with comfy beds and good food and this ticked all the boxes

Room Tip: ask for pool or sea view ...we had both and top floor is quiter
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Janette E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mercury

Property: Hotel Mercury
Address: Avenida del Mar 2 s/n, 08398 Santa Susanna, Spain
Location: Spain > Catalonia > Province of Barcelona > Santa Susanna
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Santa Susanna
#12 On the Beach Hotel in Santa Susanna
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Mercury 4*
Number of rooms: 299
Reservation Options:
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Also Known As:
Mercury Hotel Santa Susana

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