We booked this hotel in February, after a week of careful research (only on Santa Susana hotels since we made plans to meet friends from another country who got a package deal for hotel Caprici). We only have 3 very particular demands - cleanliness, good A/C and proper internet (my husband has to have access for his work, and I need to communicate with family and friends - we have been traveling for the last 8 month, therefore skype and FB are a must).
The cleanliness is ok. But as I am a sort of Monica (yes, the one from Friends - couldn't think of a better way to describe it) when it comes to sanitary conditions so I of course found something to mention. The Bathroom floor had marks on it so it didn't make impression of spotless. However, everything else in the bathroom was very clean and no strange hairs were found in the bed, so it's not all that bad. Something I noticed later - there was a lot of dust in the room, even after they cleaned it (a few days after we checked in).
The A/C is a huge deal for us as we both really hate being hot and sweaty. When we entered the room we immediately turned it up on the lowest temp to cool off, but nothing happened. It took us hours to cool the room, and its never cold enough! I think the temp control doesn't really exist. The only thing you get to control is the fan speed. So as usual you have 3 stages, but the temp is always the same (probably 25C). I suspect it works like that in most hotels in Europe, but that doesn't make it ok in my opinion.
Regarding the internet. When we were looking to book, the hotel offered internet access for 15$ for week I think. Since we need it, and since it was almost the only hotel who offered WiFi at all (if you are an American traveling to Europe - be prepared - it is nothing like home) we booked a room and were happy knowing our demand for internet access will be met. When checking in we were pleasantly surprised to find that the WiFi is now free of charge. However, when we got to our room we realized why. It is the slowest connection EVER! Yes, it is even slower then in dial up you had in the 90's! And as if it's not annoying enough - it gets disconnected all the time. Of course Skype is useless under these conditions - for me it's a huge disappointment, since I use it to talk to my grandparents. We usually video chat at least 3 times a week, but I couldn't even make a regular call :(
One last thing that really bothered me was the coffee issue. I'm used to be able to have coffee (or tea) when I wake up. Unlike usually, in this hotel there is nothing to make coffee/tea with. And if that is not enough - there is NOWHERE to buy it either. The hotel bar opens at 9AM, and the coffee shop outside the hotel opened at 8AM. I'm not an early bird, but I had to wake up at 6:30 once (to leave for a day trip), and I ended up leaving without waking up. Highly annoying.
Other then that the room is pretty spacious - there is a very big closet and balcony with partial sea view (almost all rooms have it). The bed is not that comfy, so If you have back problems it's not the best choice. Also you can hear everything thats going on in the hall so if you are a light sleeper you will not sleep all that well here. In the mornings the cleaning staff makes A LOT of noise so it's impossible to sleep in. We attempted to do so once but gave up around 10.
The TV is old and tiny. We don't mind since we hardly use it, but if you're one if those people who likes watching movies - this is not the one to choose. The pool looks big enough but my friends who used it said it had way too much chlorine. However, since I don't use it I cant really add anything significant.
The staff is ok. Not too nice, but not rude either.
The food is not too great. We only got breakfast and it's very reach. There is everything people usually have for breakfast - eggs, bacon, beans, crepes, pastry, all kinds of bread, cereal, yogurt, fruits and veggies, but it's not great tasting. My husband (who loves food) wouldn't eat most of it, but I guess it's not the worst breakfast. The couple we met with stayed at Hotel Caprici across the street, and they are not too happy about the food either.
Also, it turned out that Santa Susana doesn't really have good restaurants. Even the hotel reception sent us to the next town. There are plenty of places, but none of them worth mentioning (as far as we understood). On the other hand, the train (that connects Barcelona and all the touristy towns like this) along the coast is very efficient and it stops right in front of the hotel.
To sum up, we did not exactly enjoy our stay in this hotel, but I'm not sure there is anything better around there. And yes, I have been to better hotels for that price.
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- Also Known As:
- Caprici Verd Santa Susana