we went on 22nd Oct we wasn't aware everything was closing down til we got there. Then things just went down hill. Reception was on the 3rd floor our room was on 2nd floor right under the so called games room we heard everything from the money being put in the pool table to the balls being set up to the game being played and cues being banged, i complained to the management to which i was told they stopped people playing pool at 10.30 this was at 10.45 i complained and i was just tutted at I WAS FUMING. Then my grandson (15 mth old)was taken ill as well as 8 other children he was sick on the floor we asked at reception if there was a cleaner to help us but when she came she stormed towards us like a bull tutted the whole time n when we said thank you she just snubbed us and walked off unfortunately he was sick again n we were giving some paper towels. The restaurant food wasn't nice.
The park is next to the pool so children had to walk passed the deep end ov the pool with no safety guard at all one slip n they could have fallen in. The room we were in we found a hole in the roof and no matter how many mosquito s we killed the more kept flying out of the hole we killed loads but we were bitten loads, it is nearly end of November n we still have the bites n scars off ones that have gone away. The hotel was clean and the bar staff were brilliant train drivers on the free train were funny but that's it. I would never return or recommend this place to anyone. This was my daughter n her family my son n his wife's 1st holiday abroad n this has put them off taking children abroad. Not one of us enjoyed it we booked for a week n we were ready for home the 2nd day. We understood the staff had worked hard through the year but that wasn't our fault but they made us feel that way. The minute we arrived hear alot of us said it was like faulty towers.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Travelocity, TripOnline SA, Cheap Tickets, Evoline ltd, HotelQuickly, Orbitz, HRS and Hotel.de so you can book your Santa Susanna Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Santa Susanna Hotel Santa Susana
- Hotel Santa Susanna