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“Poor food and average hotel”

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HTOP Royal Sun Suites Superior
Ranked #19 of 21 Hotels in Santa Susanna
N.Wales
Level 4 Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Poor food and average hotel”
Reviewed November 7, 2012

Not long back from a holiday/business at Royal Sun hotel. I was not impressed! The bar area and restaurant were badly designed. To have a children's game room in the bar/entertainment area made the hotel even worse. The restaurant was downstairs and we couldn't see out of the windows also the tables were set like a canteen. The food was so bad I didn't eat much but my friend who did was quite ill, not sure if it was the food or a bug. I did ask the manager to contact me whilst I was at the hotel but he didn't. We did have an nice room with a sea-view. The service was average but I would like to say the waiter called James/Jamie was so pleasant he was a credit to the hotel. I suppose if you get a good deal and have children then it may be okay as the hotel is on the beach. However, if you are looking for a 4 star hotel with good food, lovely decor and refinement then this is not for you. Regards from Linda from Meet me at the Ball.

Room Tip: ask for a sea view.
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  • Stayed October 2012, traveled on business
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Helpful?
Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Glasgow, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 31, 2012

It is actually the sister Hotel which somehow didnt show up on this site named the H Top Royal Sun Hotel not suites. I arrived with my husband and 4 children. I am not a complainer but I was so dissappointed. In Scotland when you think 4 star you expect modern, fresh smell etc, i did not find that in this hotel. And had to be moved. The beach looks great in the pictures but is very gritty and not the cleanest, litter lying around. The drinks card is a pain as you have to queue for drinks and cant just relax at the bar, no waiter service either. Quite stressfull and not relaxing. Personally I think it was rated 4 star when it was first opened but they havent modernised or upgraded it since.

Room Tip: Go to another hotel, even three star Hotels seemed better than these.
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  • Stayed October 2012, traveled with family
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Helpful?
1 Thank LinTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Santa Susanna hotels

cambridge
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 24, 2012

Just got back from this hotel - never again! we arrived on Tuesday at 11.30 after explaining the complementory person was a full paying adult she was given a sofa bed to sleep on. No food not even a sandwich was offered on our late arrival. By the time we got the glass cards sorted the bar was closed - so no food or drink! Food not very good- not even hot! On the Thursday we were told the hotel was closing and we had to transfer to Pineda Palace on the Sunday! However they were still booking people in on the Saturday! Never again- staff were moody and unfriendly the only person with a smile was the short restuarant manager and the young man cleaning tables the rest- well I dont know what to say!!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chippyc1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellingborough, United Kingdom
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 22, 2012

We stayed at the H Top Royal Sun Suites from the 30/092012 for seven nights on all inclusive we went with our friends Des and Mandy, the hotel looks very modern, and we were given a nice suite, two bedrooms one double and one twin lounge sofa bed/ kitchen,bathroom with overhead shower(very powerful) only thing missing a kettle,if we knew therooms were this big we could have shared, we had rooms 210 and 310 they had nice long balconys overlooking the the space below ( which looked like it needs a pool or seating area as the only seats are at the front of the hotel next to the road and is not ideal they soon got filled up!)and a sea peep between the hotels at the front of us of which one of them plays the same loud music every night.
Our only complaint with the rooms was the beds were pretty hard.
The small pool was on the roof seven floors up and the pool bar closed on Friday 5th oct end of season the reason yet it was averaging 27c we were not amused so you had to go down seven floors to the main bar just for a drink!
The main thing that lets the hotel down is the food, breakfast was probably the best thing fried eggs every other day, the rest of the meals were very bland and by the amount of waste that is thrown away you would think the hotel knew there was a problem!
We ate out the last two nights once in Barcelona ill come to that in a bit and once at the Drunken Duck a nice pub just around the corner we took a Birthday cake there( bought from carfour big supermarket five mins walk) for Mandy's Birthday they gave us a great night special thanks to our host Jordan who runs the sister pub the drunken Duckling where we watched the footy, the food was great fantastic mixed grill!
Santa Susana is on the main rail line to Barcelona so we went for a day trip on the friday we got a combined ticket for the eurobus which gives you tours on a open top bus with comentry you can hop on and off as you please but you wont do it all in one day Barcelona is a vast place with so many things to see, cost us 24 euros each well worth it we had a meal in Trobador great steak and salmon many thanks ( just outside station third stop in bacelonna)
Overall we had a good holiday and Santa Susana is a nice resort with other local resort Magret just 20 mins walk away, and the train will take you to Blaines and all the other costa resorts the flight was just under 2 hours and transfer of 45 mins but i would look for a better hotel next time.

Room Tip: Rooms 210, 310 good views
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  • Stayed October 2012, traveled as a couple
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Helpful?
1 Thank Daftdevondave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south wales
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 18, 2012

stayed here in 2010 and found it a good hotel very modern rooms and nice staff.
But we stayed in the Royal Sun in 2012 nice location that was about it staff rude food looked nice but got boring after a few days,drinks very poor rooms falling apart, if i had to pick out of the two hotels it would be the sun suites we popped in there for a drink and some food in 2012 far better than the Royal Sun this holiday has put us off going to Spain again shame really adios Spain the Royal Sun finished it for us x

Room Tip: Dont get confused with the Royal Sun good location but rooms dated staff rude food bad Royal Sun sui...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
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    • Rooms
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Helpful?
Thank dogsey48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 14, 2012 via mobile

Just spent a week here all-inclusive.Good 3+star but not sure 4 star.
Positives- Staff friendly and helpful.Room on 2nd floor as requested and good size.Food was good,plenty of meat/fish/pasta +Catalonian dishes.Card/glass system took some getting used to but it did keep queues short +stop some people abusing the A/I system.
Negatives-Only rooftop pool was very small and not as per websitePool bar shut day we arrived.Also need more outdoor seating downstairs.Entertainment not great.Had issues with keycard too.
We had a good stay here,Santa Susanna is a lovely resort and great train service to Barcelona.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eastbds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 5 Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed October 12, 2012

Stayed at this hotel at the end of September for 3 nights. Not sure if it was just us but we are a bit confused as to what hotel we booked. There is another H Top Royal Hotel at the sea front - the sun suites is slightly back. Both us and our friends had seen pictures of both hotels and can't work out which one we booked. However, it was not a problem, we were standard all inclusive and you can use your card at any H Top hotel before 7pm. The Royal Sun Suites was nice, I struggle with the European star system - I wouldn't call this a 4 star, but certainly a 3 star. The man on reception was exceptionally friendly, we have booked a 1 bedroom suite but was upgraded to a 2 bedroom, which was massive. Very clean and perfect for our stay. The food was fine, probably us but don't think I could manage a week of it, the dining room is in the basement and although nice and light, I did feel a little confined. The card system is okay, snacks were a little dissapointing but other than that I would say it is a typical all inclusive hotel in Spain.

Room Tip: 2 bedroom suites are rooms 415 and 416.
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  • Stayed September 2012, traveled with friends
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    • Cleanliness
    • Service
Helpful?
1 Thank WORLDLIKEUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HTOP Royal Sun Suites Superior

Property: HTOP Royal Sun Suites Superior
Address: C/ Marina 1, 08398 Santa Susanna, Spain (Formerly H TOP Royal Sun Suites)
Location: Spain > Catalonia > Province of Barcelona > Santa Susanna
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 On the Beach Hotel in Santa Susanna
#12 Luxury Hotel in Santa Susanna
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — HTOP Royal Sun Suites Superior 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
The 4-star-superior H•TOP Royal Sun Suites hotel is located in the peaceful tourist village of Santa Susanna in Costa del Maresme-Barcelona. It is perfect for singles, couples and small or big families. The spacious 106-room H•TOP Royal Sun Suites offer plenty of fun activities and relaxation comforts for adults and children. It is situated 70 Km from Barcelona – El Prat Airport and 30 Km from Girona Airport. Santa Susanna is a family tourist destination with an impressive long sand beach and a selection of shops, bars and restaurants. Santa Susanna sits between the popular beach villages of Calella & Lloret de Mar, with an easy access by train to Barcelona city center. FACILITIES Rooms • Social room (ping pong, billard, etc) • Restaurant • Bar • Swimming pools ( one for adults and one for children; unsupervised pools ) • Sun terraces Children • Miniclub • Baby cots and chairs Staff • 24 hour Front Desk services • Multilingual staff • Housekeeping • Tour desk Others • Facilities for guests with disabilities • Currency exchange • Car hire* • Fax & copy service • Medical service (external service) • Air-conditioning • Heating • Safe boxes (in each room)* • Wi-Fi* • TV plasma • Luggage storage • Showers for check-out • Lifts • Bikes & quadricycles * • Parking* *Some of these services are extra or require a deposit (ask at the Hotel) ... more   less 
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Also Known As:
h Top Royal Sun Hotel Santa Susana
Htop Santa Susanna Susana
Htop Santa Susanna Hotel Susana

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