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Hotel Florida Park
Ranked #7 of 21 Hotels in Santa Susanna
Certificate of Excellence
Reviewed June 15, 2014

been going there for 19 years, something about it and the area we like.
seen a lot of changes, hotel keeps improving and the food is good.
cleanliness of hotel is top class and the staff are just great.
now seeing a lot more eastern Europeans there no problems though, just used to be a lot of brits
people change their resorts so that's life, but the hotel and the area are spotless, pool area is kept spotless. can't comment on the entertainment because we don't stop in the hotel in the nights we go to our local?.
but as the saying goes for 90 who like it there will be 10 who don't. just try it and see

  • Stayed: June 2014, traveled with friends
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1  Thank glyn511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 - 154 of 576 reviews

Reviewed June 11, 2014

The hotel exceeded our expectations and the staff gave excellent service, however the plentiful food was almost the same each day.
Service by the local doctor and pharmacies was also good.
Our trip to and from Spain was in a new Ferris Coach Holiday vehicle that was not fit for purpose. I understand that some passengers flew home. The matter is now being dealt with by our MP and others.
Ferris Coach Holidays - zero stars out of ten.

  • Stayed: May 2014, traveled as a couple
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1  Thank thetalewagger2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2014

we have just returned 4 jan from costa brava and stayed at the hotel florida park. we cannot the hotel as far as food cleaniless and entertainment were concerned, but threre was a lack of communication between the hotel and the tour operator. the first week of the holiday was ruined by having an abusive alcoholic in the next bedroom to us. we had hardly any sleep that week. why this individual was not moved or put in jail we cannot understand. in the end we had to move.this particular individual spoilt a lot of other peoples holiday. he was barred from drinking in the hotel lounge and local pub but was still being served in the restaurant until i pointed this out to the tour operator. he was going around a knife. this made us afraid of going out of our room in the first week. when we returned to the uk we had further problems. at the cambridge interchange the taxi driver refused to come to whrere the bus was parked, he said he was not allowed.an arguement followed but in the end we had to carry our luggage over a busy road ramps to get to the taxi.if not we would still have been there. i would add the coaches were comfortable and the driver and guides were first class

Room Tip: first floor
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  • Stayed: December 2013, traveled as a couple
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5  Thank irwinspillman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2014

My family and I stayed at Hotel Florida Park for Christmas & New Year. In my opinion the hotel currently does not have the trade-marks of a 4 star hotel, however, rumour is that the hotel will be undergoing some changes soon? It's clear to see in some area's they have tried to modernise the outdoor space, but inside felt rather like being inside a peach melba... Peach coloured marble everywhere, making the hotel feel rather old and dated. The hotel was affectionately named by some guests as 'nursing home by the sea' due to the age range being 65-95 and many guests not willing or able to make the effort to dress appropriately for dinner which in a newly awarded 4 star hotel, felt rather poor. Christmas & New Year Gala dinner's I feel do require a dress code and to see tatty t.shirts and Jeans as the norm was disappointing.

Reception staff were absolutely wonderful, check in very swift, and in fairness to the hotel, all staff there over Christmas and New Year did the hotel very proud. I never once saw a miserable member of staff which is exceptional in the hotel trade. They took great care of guests on their own or those who were poorly and I can see why some guests return every year.

Our bedrooms were on level 5, most very small on this level, I heard the rooms on the other floors are bigger. Typical Spanish hotel bedrooms, nothing to write home about. We all experienced noise from the roof vents on this level so bare that in mind. The hotel were fabulous in changing our room, again a faultless service from them. To note about the bedrooms, take ear plugs, the walls are paper thin, normal softly spoken conversations can be heard through the walls and the corridors are tiled - carpets much needed! Disappointing for a four star hotel is the safe, fridge, and kettle is available at extra cost. Room service is available morning till mid evening. All noted that the rooms are very clean and good quality linens.

The lounge area was a strange shape, long with a massive bar in the middle and a dance floor at the end... It just didn't work. The hotel has put TV's up on a few walls in the lounge with a live feed of the dance floor so you can see what's happening but it wasn't the same. There are two pool tables in the lounge a few slot machines and a number of computers available. Entertainment was terrible, I felt it was aimed at children and hadn't been adapted to meet their audience. Afternoon bingo was however worth a try with good prize money up for grabs. Happy hour every afternoon was brilliant value for money, on the bar you would find sweets, biscuits, crisps and so on, a nice touch we all thought.

The restaurant was nice, only one half used at a time by guests to probably stop the mayhem! The Gala evenings were all self service, with free wine and Cava and there was always plenty of tasty food on offer in the main dining room. A grumble that many guests did have including us was that we were all given a time slot for breakfast and evening meals. Our breakfast was 7:30 each morning and 18:30 for dinner meaning we were up at 6:30 each morning even when there was no excursion it remained the same time - it stopped feeling like a holiday! We were also put on tables with other people, normally tables of 6 and they were packed in tight. Being the first to dine each evening meant we were able to get a seat in the lounge. Some guests did struggle to find a seat and so sat in reception. Probably not an issue in the summer due to outdoor space.

The outdoor pool area had been done to a very nice standard, the pool area looks onto a road & railway line known as the 'strip'. I bet in summer it looks very different but winter time please be advised that the man-made resort does actually close down. Christmas we found a hotel next door but one open and a British Bar open. New Year a couple of more hotels opened but the resort felt like a ghost town. Most hotels boarded up till spring.

To the front of the hotel, which you would think is the back, there's a car park, and open land. There is a small shopping complex and supermarket (carrefour) to the front of the hotel, but nothing else to note. The train station is about a 10 minute walk away along the strip, the ticket office is inside the tourist information office, cross the road to get on the train. If you wish to hire a car see reception, its so easy to do and perhaps a little costly but the resort is so cut off that it's probably the best option if you like to explore.

Overall, the hotel itself did feel average, although it's a very friendly and clean hotel with exceptional customer service. Thank-you to all the staff for your hard work during our stay.

Room Tip: Opt for level 3 or 4. Avoid level 1 in case your above the lounge and level 5 as the rooms are smal...
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  • Stayed: December 2013, traveled with family
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2  Thank thelostboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2014

Just spent Christmas there as part of a Spanish Getaways package. The whole trip went like clockwork and was good value for money. Staff all worked hard, especially restaurant and bar staff, and no doubt others behind the scenes. Santa Susanna is a purpose-built resort about one mile in either direction from the local towns. Very quiet in December, with very little open, but it was nice to hang out in the hotel lounge/bar area when not out on the coach trips. I imagine the place gets pretty busy in the summer, and if you are looking for a beach resort this would be fine. The food is ok, and what you would expect from this style of hotel; always plenty of it, and mass-catered. The dining arrangements were a bit of a shock at first (being told to sit at a specific table with the same set of strangers for the duration of the stay) but we were lucky with our allocation of table mates and enjoyed their company. The drinks were really good value. You could get a very acceptable bottle of wine with dinner for around 10 euros, and the drinks in the bar also seemed cheap, especially the cocktails during 'happy hour' (all afternoon). The room on the 5th floor was slightly small, but ok for a few days. At that height you can see over the roofs of the adjacent hotels, further down you may be staring into other people's balconies. The corridor has ceramic floor and it echos, meaning you do get some noise in the bedroom from the corridors, though at this time of year with this age group of guests (mainly older) this did not present a problem at night time. Watch out for extra costs: 10 euros for a kettle in the room, 15 euros for a safe, 4 euros/day for a fridge, 3 euros/day for wifi, but I suppose they have to make their money somehow. All in all, a decent package holiday hotel.

Room Tip: Top floor has better views (over roof tops) but rooms a slightly smaller because the balconies are s...
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  • Stayed: December 2013, traveled as a couple
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Thank HighburyCorner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2014

Our third Xmas in Santa Susanna in last 8 years - first time staying at the Florida Park. The Spanish/Festive Getaways package great with 3 day tours included in the price!
The Hotels 2pm -6pm half price drinks "Happy Hour" great value!!!

Food was very good overall and excellent for the Xmas Eve Dinner & Xmas Day lunch which came with free wine & cava too.

We were in 562 which from what i gathered from others was one of the smaller rooms. Fine though, and spotlessly clean.

The staff really made the whole experience a great one. They worked there socks off to make it special for us. Bar staff always had a smile/joke even when the rush before the end of happy hour arrived. Entertainment staff were brilliant. I wasn't expecting much and was very pleasantly surprised! The fancy dress evening was simply brilliant.(Hotel provided costumes /make up)

Dependent on what our grown up kids are doing, may return again next year.

We have done the trips - Barcelona, Monsseratt, Girona/ Tossa de Mar before but never tire of revisiting these lovely places. The weather was cool but sunny this year)
If you have never been in this hotel or region before you are in for a treat!
Strongly recommend.

PS Santa Susanna is very quiet in December. This year most shops were closed, but the trips to Barcelona/ Gironda compensate for this. Also as you may suspect most guests at Xmas are 60+, 70+ but all up for a great time as the fancy dress proved!

Room Tip: try for 4th floor facing south west - sun on balcony - (we faced south east with no afternoon sun on...
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  • Stayed: December 2013, traveled as a couple
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4  Thank MikeSutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2014

Just had another fantastic xmas and new year at the florida park hotel. The xmas celebrations were great and lots of fun activities to do in the hotel over the festive period. The staff at the hotel all worked hard to ensure we all enjoyed the break.

I have reviewed this hotel before and it just gets better. The Hotel from the 1st January becomes a four star hotel well deserved and about time.

I have no suggestions about good or bad rooms as they are all excellent no matter what room you stay in. The restaurant staff are excellent and always a good selection of food available. The gala dinner on New years eve was perfect.

Check in staff are always helpful and friendly well done. The bar staff work work work and always have time to have a laugh and joke with the customers.

Just like to mention all the background staff that keep the hotell running and spotlessly clean all year round thank you.

Looking forward to our annual return visit in May.

Room Tip: Obviously pool/beach facing are good but the rooms overlooking the back of the hotel are peaceful if...
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  • Stayed: December 2013, traveled with friends
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3  Thank ianjjjjjjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Florida Park

Address: Avda del Mar 17, 08398 Santa Susanna, Spain
Location: Spain > Catalonia > Province of Barcelona > Santa Susanna
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#2 Spa Hotel in Santa Susanna
#4 On the Beach Hotel in Santa Susanna
#5 Family Hotel in Santa Susanna
#6 Luxury Hotel in Santa Susanna
#9 Romantic Hotel in Santa Susanna
Price Range: $68 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Florida Park 4*
Number of rooms: 354
Official Description (provided by the hotel):
The Hotel Florida Park is located in Santa Susana to 100 meters from the beach and the promenade, where you could find bars, restaurants, shops and nightlife. It also has good connections to visit Barcelona, Girona and the Costa Brava. This place is ideal for relaxing and enjoying of a great holiday. It has a garden with large pool, large sun terraces with sunbeds and parasols. There is a bar to enjoy the relax with cocktails or soft drinks. Facilities include air conditioning and central heating, terraces and gardens, a spacious bar with internet point, private parking and a spa area (charges apply ) where you can enjoy an indoor pool, gym, sauna, massage shower and Jacuzzi. We also have a spacious restaurant, you will find a Buffet for breakfast, lunch and dinner as well as our famous Theme Nights. The hotel has an extensive entertainment program for adults and children and various evening shows. ... more   less 
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Also Known As:
Florida Park Hotel
Florida Park Santa Susana

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