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“Great value hotel”
Review of H.TOP Royal Sun

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H.TOP Royal Sun
Ranked #14 of 21 Hotels in Santa Susanna
Scottish Borders
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great value hotel”
Reviewed April 12, 2013

Small rooms but very clean- someone came in everyday to clean floors, bathroom etc. All inclusive package is a great deal. There was plenty of food, and though not particularly varied each day, was of a high standard. i would be amazed if anyone could not find something they like. Staff were helpful particularly in the bar and restaurant. We liked the bar system - it meant that the bar was always clean and tidy and you never had to sit at a table with other peoples' empty glasses and cups. The hotel is right on the beach and is quiet at night. We had a seaview and the train/disco did not bother us as this was at the back of the hotel. Evening entertainment was adequate and varied. On the whole, we had a great holiday and for the money feel that this hotel was excellent value for money. We have never been on an all inclusive holiday before and this was a positive experience.

Room Tip: Ask for a see view - quiet and you get the morning sun in your balcony.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 467KatherineS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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984 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Essex
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 11, 2013

We booked this 4 day break 1 week before we went. The details on travel republic omitted to advise that the hotel had a train line running in front of it. When we arrived at the hotel we were dumped with cases the other side of the rail lines with no one to help us with cases etc. As I have mobility problems this was a major set back. We had to walk to an underpass, go down quite a few steps and then walk up steps the other side or use a long ramp and then find your way to the hotel. The hotel had steps going up into it but did have a lift halfway up for cases. Inside the hotel was quite nice. We where allocated our room which was not what was requested but we took it anyway. The room was by the lift and this could be heard all day and night. We asked for another room and was told they where fully booked. The room was quite nice and clean but the bathroom was very tired. In fact the whole hotel was very dated and in need of updating. We where issued with 2 cards each, 1 for I.D and the other to get your drinks. At the bar you gave both cards and the green drinks card was kept by the barman until you gave the glasses back. Drinks where served in half pint plastic glasses. My husband and many other guys moaned about this as we could under stand plastic glasses round the pool but not in the bar. The queue for drinks was sometimes so long and it took 20 mins to get a drink. The seating area in the bar was very 70's uncomfortable and dated. Plus not enough seating area for the amount of people staying there. The hotel had a lounge area which had a very stale cigarette smell and the furniture was dated and some even split. It had a small television which considering the size of the area was quite inadequate. I would not stay at this hotel again as it was not what we would have booked from choice. The staff were O.K. except for one man on the reception who was very rude. We had left our television on in the room by mistake and through the ID card we had found us sitting on one of the 2 settees in the reception. His attitude stank and when we got up to go and see the problem he followed us to the lifts still mouthing off, so much so that my husband had a job to control his temper with him. However, I did report him the next day and the reception was very apologetic about him and was going to have a word with him when he returned to work. Unfortunately we had gone home by then. As I stated before this hotel was not for anyone with mobility problems due to being left the other side of the railway and having to find the hotel by walking as the coach driver could not understand english or didn't want to. We went away to meet friends and celebrate our wedding anniversary.

Room Tip: Best to not go unless they update the hotel and move the train lines.
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  • Stayed April 2013, traveled with friends
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    • Cleanliness
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Helpful?
4 Thank mercedes270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Santa Susanna hotels

Rome, Italy
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 11, 2013

just returned from a weeks holiday here. About what i expected to be honest. Went with hubby and our 2 kids, aged 9 and 11. Hotel dated, but not too bad. We paid £238 each, which included flights, transfers and hotel, all inclusive, so all in all it was a great deal!! Our room was at the back of the hotel and the first 3 nights were very noisy at around 2-3am, with people coming out of the night club opposite and being very noisy (I was one of those once, so wont complain too much lol). Also the train track is just behind the hotel, however, this didnt really bother me and it was actually very handy being able to hop on and off the train if you want to explore different resorts. The hotel is right on the beach which is lovely. Lots of nice shops n bars very close by. Room was average, but comfortable and the kids had a proper single bed each and not just a crappy old sofa bed, so this was a bonus. Staff were helpful. Food was what i had expected. It depends how fussy you are, if not fussy at all then you will eat well. Drinks were ok and the daily cocktail was always good. Kids enjoyed the Kids club activites. For the money this was a good holiday. Had 3 sunny days out of the 7 days.

Room Tip: ask for a sea view room, this would make your holiday, also ask for a room on floor 1 or 2, we spent...
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  • Stayed April 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank osc_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 10, 2013

Honest assessment of this Hotel.........

Of the opinion don't really care what people write on these review sites as I kind of like to find out for myself, however do agree with some of the points made on here having recently returned from a weeks fully inclusive stay here.

Have to say I think the bar system is excellent, however very busy at times and ques likely but I guess it slows down the drinking culture and brave ness of some guests which can also prevent trouble occurring ensuring all can enjoy.

Food could have been better, some of the meals cold & dry and not really a great selection to choose from (my opinion), although have to say the pork on the bone was to die for very tender.

Overall the Hotel is in need of refurbishment and no way in this state should it be classed as a 4*
Bit misleading having stayed in other H Top Hotel of the 4* rating.


Good points - location, cleaners were excellent, staff were helpful and pleasant, always hot water.

Bad points - food not great, rooms dated, lifts if you on 6/7th floor.

Room Tip: Corner suites higher level should be good
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mark r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 8, 2013

Just got back fom a week at this hotel and I would say it was about what I expected. If you have been to an H Top hotel before you will know what I mean in the following, but remember this is an all-inclusive holiday so drinks and food are all in:
Drinks - on the weakside but vino in restaraunt excellent.
Food - sometimes found it hard to find anything I liked, but paella was good and you can go round as often as you like.
Room - pretty good and the cleaners did a good job.
Entertainment - well, what do you expect? good for the kids though, staff working hard to entertain them all day (and plenty of "Titchy Waa and Mambo No5" in the evenings).
My only crib about the entertainment was that that room/hall was not big enough to contain everbody in the evenings.
The staff were very pleasant and the bar staff were much better than the surly git (pointy sideburns) at the Royal Beach in Fennels.
All in all, I thought this hotel was ok and we will probably go back there again. And although the drinks and food may not be perfect, you will not go hungry and not go without a drink.

Room Tip: Pool side rooms may be quieter (away from road) but do not get sun in the afternoon so decide what s...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ted B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glastonbury, United Kingdom
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 8, 2013

this hotel rates itself as a 4 star hotel MORE LIKE 2 STAR the food was stone cold every meal we were told to re-heat using microwave,the bar staff were very rude,the are building a new hotel right next door with work going on from 7am til 9pm every day including sundays(very noisey),the pool was not heated WHERE DO I STOP

i would never stay there again

Room Tip: dont bother to stay here
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  • Stayed March 2013, traveled with family
    • Value
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    • Service
Helpful?
Thank Christopher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 8, 2013 via mobile

I would recommend this hotel to anyone wanting good value accommodation with basic meal options. We stayed here early April and if the weather had been good would have enjoyed our break, unfortunately it was warmer back in the uk but that's the chance you take!
Great for those wanting a cheap, good value stay in santa susanah.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank allison r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about H.TOP Royal Sun

Property: H.TOP Royal Sun
Address: Passeig Maritim S/N, 08398 Santa Susanna, Spain
Location: Spain > Catalonia > Province of Barcelona > Santa Susanna
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#10 On the Beach Hotel in Santa Susanna
#11 Luxury Hotel in Santa Susanna
Price Range (Based on Average Rates): $
Hotel Class:4 star — H.TOP Royal Sun 4*
Number of rooms: 217
Official Description (provided by the hotel):
The 4-star H•TOP Royal Sun hotel sits on the seafront promenade in the peaceful tourist village of Santa Susanna in Costa del Maresme-Barcelona, overlooking a beautiful beach. Positioned really close to the train station, bars, restaurants and shops, it is perfect for singles, couples and families. The 217-room offer a wonderful sea view and many onsite facilities, such as a Beach Restaurant only for clients and discounts in the Sand Beach Club situated just in front. It is situated 70 Km from Barcelona – El Prat Airport and 30 Km from Girona Airport. Santa Susanna is a family tourist destination with an impressive long sand beach and a selection of shops, bars and restaurants. Santa Susanna sits between the popular beach villages of Calella & Lloret de Mar, with an easy access by train to Barcelona city center. Clients from H•TOP Royal Sun have an exclusive burger-bar by the beach and can visit Sand Beach Club which offers sun beds and parasols with special rates for clients with All-Inclusive service. FACILITIES Rooms • Restaurant • Bar • Swimming pools ( one for adults and one for children; unsupervised pools ) • Sun terraces Children • Playground • Baby cots and chairs Staff • 24 hour Front Desk services • Multilingual staff • Housekeeping • Tour desk Others • Currency exchange • Car hire* • Fax & copy service • Medical service • Air-conditioning • Heating • Safe boxes (in each room)* • Wi-Fi* • TV • Luggage storage (coin lockers) • Showers for check-out • Lifts • Bikes & quadricycles* • Discounts Sand Beach Club *Some of these services are extra or require a deposit (ask at the Hotel) ... more   less 
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Also Known As:
Htop Royal Sun Hotel Santa Susana
h Top Royal Sun
Htop Royal Sun Santa Susana

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