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“Another great stay!”
Review of Marina Suites

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Marina Suites
Ranked #1 of 68 Hotels in Puerto Rico
Certificate of Excellence
GreenLeadersSilver level
cheshire
Level 5 Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Another great stay!”
Reviewed January 17, 2014 via mobile

I have just returned from a 10 day stay at the Marina Suites. this was my second visit & my husband & me were travelling as part of a group of 19 friends - mostly couples in their 40's & 50's.
We received a very warm welcome & were given a lovely room overlooking the pool and the sea on the 9th floor. We received wine, water,chocolates & dressing gowns & slippers which we thought was a lovely touch.
We found all the staff across the board to be very friendly and helpful. The Hotel is spotlessly clean throughout. We had breakfast in the Hotel a couple of times and it was good. in the evenings we preferred to eat out as there are such a lot of nice Restaurants in the area.
Although the room was very spacious & well equipped we did have just a couple of issues: the shower regularly went from normal temperature to scalding hot then freezing cold when in use. We did inform Reception & they said it was a water pressure issue & we wondered if it was because we were on the 9th floor, but several other members of our party staying on different levels experienced the same problem.
The other issues was the very poor quality of the pillows. The Hotel boasts a pillow menu but there is a charge to up-grade which we thought was a bit off as this is not the cheapest Hotel & we have stayed at less expensive places where the pillow menu is included.
Whilst as mentioned, the staff were very pleasant we did find that both the pool and indoor bars were a little under- staffed quite often leading to long waits for drinks.
An upsetting incident happened on the 2nd day of our stay where a small child drowned in the large swimming pool. He was clinically dead when he was rescued - a horrific situation. A member of our party is a Nurse & fortunately there was a GP sunbathing near to the pool that day & between them , after working on the little boy for quite a while they got him breathing again to everyone's immense relief! Whilst what happened was in no way the fault of the Hotel, many people thought that it would have been nice if the 2 ladies concerned had been acknowledged more for saving the little ones life!
In conclusion it was another excellent holiday & I would have no hesitation in recommending the Marina Suites to people of all ages & hope to return again in the not too distant future.

Stayed January 2014, traveled with friends
Helpful?
Thank nataliebuckely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, January 18, 2014
Dear Natalie,

it has been a pleasure to have you all at Marina Suites. Thank you for all positive comments regarding the room, food, facilities and staff. Also thank you for all suggestions, which encourage us to be better.

We hope to see you all back soon on board!

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,110 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (919)
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English first
Stockholm, Sweden
Level 4 Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 15, 2014

Hotel has a lot going for it such as a nice building, large rooms, modern design and stunning pool area. Staff is generally very nice, especially in reception and the excellent kids club. Restaurant staff could use more service minded attitude. Breakfast is good.

On the whole experience is dragged down by weird fees that are complex to understand and pay (daily charge for pool towels in cash, deposit and daily charge for in room safe), rock hard beds (with a nightly charge for a top mattress that makes it somewhat bearable) and windowless small gym without any real weights.

Location in great, but village of Puerto Rico a bit drab. Overall good value for money though, but room for improvement.

A bit noisy as the whole building has marble floors and thin doors, plus trash is emptied on the street in the middle of each night. No big issues though.

Room Tip: higher up the better. Special family room has no special features for kids, any room would have done...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wireless2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, January 18, 2014
Dear Wireless2000,

we would like to thank you for taking the time to write a review about your recent stay at Marina Suites. Thank you also for all comments, which we will take into consideration in order to improve our services.
We hope to have the opportunity to welcome you back.

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontypridd, United Kingdom
1 review
Reviewed January 15, 2014 via mobile

Amazing hotel with polite but not 'in your face' staff. Loved the room and pool area. Considering coming back again this year just to stay in this hotel again! If not this year will definitely be back in the near future, wish I'd stayed for 2 weeks instead of 1! I would say the suite 09 is worth investing in and fro, the looks of things is better than the deluxe.

Stayed August 2013, traveled as a couple
Helpful?
Thank Ruth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, January 18, 2014
Dear Ruth,

thank you very much for sharing your experience about your recent stay with us on Tripadvisor. We are glad to hear you thoroughly enjoyed your stay at Marina Suites and that you are planning to come back!

Please do not hesitate to contact me if I can be of any assistance!

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dewsbury, United Kingdom
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 14, 2014

My wife first when in the year it was opened and every year since we have been back only missing one year in order to visit Jamaica. Self catering is great as the kitchen in the room is very well appointed, half board is very good value having breakfast overlooking the sea near the pool so you can take your things down then breakfast ( naughty I know but this will never be resolved anywhere). In high season it is busy but still you are able to relax as its not too noisy. Staff are very welcoming and helpful. Cannot sell this hotel enough and it will be a sad year if I do not visit here.

Room Tip: Try and get above 5th floor.01 to 07 pool view / harbour entrance. 10s upwards Marina view and inner...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, January 15, 2014
Dear Tim,

THANK YOU for being such a loyal guest and for posting a review about your stay on Tripadvisor!

It is a pleasure to have guests like you who are coming every year and enjoyed every aspect of their stay at Marina Suites.

We are looking forward to your next visit!

Warm regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
Level 4 Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 13, 2014

It is really good and worth staying and paying.
great view , better to take suites - they are two-sided.
a little noisy from the air-conditioning unit, but if you close windows nothing disturbs.
good breakfast, great pool, kids friendly. excellent beach nearby, cheap parking, lots of good restaurants at hand. the hotel is new, the furniture in perfect condition.

Room Tip: the more you pay the more you get. I certainly recommend luxury suites.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andyglad68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, January 14, 2014
Dear Andy,

we are glad that you enjoyed your stay at Marina Suites and thank you for all your positive comments regarding the room, the facilities, the food and more.

We hope to see you back soon!

Best regards,

Dara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
invergordon
Level 4 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 12, 2014

We stayed here from 28th December-11th January. These suites are beautiful and i cannot not fault them in any way. From the time we arrived until we left we felt like we were very special guests as this is the way which you are treated.

The day after our arrival was my husbands 50th birthday and after a day out we returned to find a card, chocs and wine was in our suite from the hotel, what a lovely gesture.

The suites are huge, we were on the marina side and the views were breathtaking, every evening we seen a spectacular sunset.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank elainemaclean4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, January 14, 2014
Dear Elaine,

thank you so much for sharing those positive comments about your recent stay with us on Tripadvisor. We are glad you felt like you were special, because that is exactly what we want, every guest to feel special, because they are for us!!

We are looking forward to your next stay at Marina Suites!

Best regards,

Dara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 12, 2014

just got back from a brilliant stay at the marina suites. This is our 3rd stay in puerto rico and the best hotel by far! we are a party of 12 and we all loved it - ideal location, weather perfect! fantastic pool, great facilities, rooms are lovely and big and was a nice touch to have a bottle of water waiting for us in the kitchenette! staff are friendly and very helpful. We never had to get up and beat the rush for a sunbed, which was great. All in all a fantastic holiday and cant wait to return year after year. A big big thanks marina suites and see you next year :),

Room Tip: we stayed in room 504 fantastic view of pool/sea
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janet g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this review, January 13, 2014
Dear Janet,

we are the ones who say thank YOU for choosing us year after year for your holidays in Gran Canaria. It is a pleasure to read you and your family thoroughly enjoyed, once again, every aspect of your stay at Marina Suites!

We are looking forward to welcoming you back soon!

Best regards,

Dara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Suites

Property: Marina Suites
Address: Calle Juan Diaz Rodriguez 10, 35130 Puerto Rico, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto Rico
#2 Family Hotel in Puerto Rico
#3 Green Hotel in Puerto Rico
#4 Romantic Hotel in Puerto Rico
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marina Suites 4*
Number of rooms: 214
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Also Known As:
Marina Hotel Puerto Rico
Marina Suites Puerto Rico, Gran Canaria
Marina Suites Gran Canaria
Marina Puerto Rico

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