I have just returned from a 10 day stay at the Marina Suites. this was my second visit & my husband & me were travelling as part of a group of 19 friends - mostly couples in their 40's & 50's.
We received a very warm welcome & were given a lovely room overlooking the pool and the sea on the 9th floor. We received wine, water,chocolates & dressing gowns & slippers which we thought was a lovely touch.
We found all the staff across the board to be very friendly and helpful. The Hotel is spotlessly clean throughout. We had breakfast in the Hotel a couple of times and it was good. in the evenings we preferred to eat out as there are such a lot of nice Restaurants in the area.
Although the room was very spacious & well equipped we did have just a couple of issues: the shower regularly went from normal temperature to scalding hot then freezing cold when in use. We did inform Reception & they said it was a water pressure issue & we wondered if it was because we were on the 9th floor, but several other members of our party staying on different levels experienced the same problem.
The other issues was the very poor quality of the pillows. The Hotel boasts a pillow menu but there is a charge to up-grade which we thought was a bit off as this is not the cheapest Hotel & we have stayed at less expensive places where the pillow menu is included.
Whilst as mentioned, the staff were very pleasant we did find that both the pool and indoor bars were a little under- staffed quite often leading to long waits for drinks.
An upsetting incident happened on the 2nd day of our stay where a small child drowned in the large swimming pool. He was clinically dead when he was rescued - a horrific situation. A member of our party is a Nurse & fortunately there was a GP sunbathing near to the pool that day & between them , after working on the little boy for quite a while they got him breathing again to everyone's immense relief! Whilst what happened was in no way the fault of the Hotel, many people thought that it would have been nice if the 2 ladies concerned had been acknowledged more for saving the little ones life!
In conclusion it was another excellent holiday & I would have no hesitation in recommending the Marina Suites to people of all ages & hope to return again in the not too distant future.
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- Also Known As:
- Marina Hotel Puerto Rico
- Marina Suites Puerto Rico, Gran Canaria
- Marina Suites Gran Canaria
- Marina Puerto Rico