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“Kids loved it”
Review of Marina Suites

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Marina Suites
Ranked #2 of 67 Hotels in Puerto Rico
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 15, 2013

Second time here. Great location. Views from the top floors and from the Pool are excellent. Staff very proffessional. As previously mentioned it is a working port and the boat yards can be a bit noisy when power tools are being used. You will probably also be woken when the tour boats go out at 10 AM each morning but this is not really a problem.

Room Tip: The higher floors are more expensive but the views as mentioned by other visitors are excellent.
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  • Stayed: August 2013, traveled with family
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1  Thank Dave0rla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded August 18, 2013

Dear Dave,

It is so lovely to hear that it was your second stay with us and that you and your family had an enjoyable stay at Marina Suites!

We are looking forward to welcoming you back on board!

Warm regards,

Dara

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1,881 - 1,887 of 3,356 reviews

Reviewed August 14, 2013

A fabulous hotel with some stunning views and a lovely heated pool,rooms are clean and have daily maid service with very friendly staff, has all the aminities you'll need for a great holiday,good point is it has air con in hte rooms, only downside to my holiday was the lack of sunbeds, as everyone reserves them first thing in the morning and the pool gets very overcrowded,but it does have a great view looking over the sea.For me personally it's a lovely hotel but not worth the money, a long walk around the marina to the nearest spar or the beach.

Room Tip: Higher the floor the better the view
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  • Stayed: September 2012, traveled with family
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Thank SharonWalsh71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded August 15, 2013

Dear Mrs. Walsh,

Thank you for feedback published on Tripadvisor.
We are very glad to hear the positive comments regarding your recent stay with us but sorry to read it was not worth for the money. We do try to offer fantastic service which is part of the reason why it is priced as against our competition but as in all that we do we try to do it best.

We would be more than happy to have another possibility to welcome you back at Marina Suites.

With best regards from Puerto Rico,

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Reviewed August 13, 2013

we are a family of 2 adults and 2 teenage boys aged 16 and 13. we stayed for 12 nights at the marina suites at the end of July, beginning of August. The rooms are fab..... they are very large and spacious, we stayed in room 918 and the views were amazing!!!! The kitchen facilities in the rooms are adequate if you want to prepare breakfast and some lunch, but are not appropriate if you wanted to fully self cater. This was fine for us as we ate out every night. The rooms are very clean as is all of the hotel. There is WIFI in your rooms and around the hotel, which was a godsend with two teenage boys who could still communicate in the world of FB and Twitter. The staff at the hotel are all very helpful and nothing was too much trouble. The pool area is a bit overcrowded, and we expected this after reading the other reviews and especially going out peak season, having said that we always managed to get a sun-lounger, although we did have to que from 7;30am until the doors opened at 8am to the pool area to get one!!!......... on this point I would just like to point out it was all the BRITISH and IRISH families doing this..........not a German in sight!!!!
Pool area is lovely.....animation people work really hard getting the kids involved and although my boys are older teens they did get them involved in some of the games which they enjoyed!!

we only ate breakfast once at the hotel and it was very good, we did use the hotel restaurant a few nights, and I have to say the food was excellent and very good value for money!!!

As a family we really enjoyed, we had a few suggestions for the hotel to maybe extend some of their amenities, and we spoke to one of the managers Darra, who was more than happy to take down our suggestions. one being in particular that next to the kids club, there is an area which is not being used for any thing purposefully at present, My boys felt this would make a great all purpose sports court area for football or tennis or basketball, and would definitely offer a facility for the older kids.

We would love to return and would probably look at booking the two bedroom apartments just for the extra privacy for he boys........ Thank you Marina Suites for a lovely family holiday :-)

  • Stayed: July 2013, traveled with family
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2  Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded August 15, 2013

Dear Lisa,

It was so lovely to meet you and your family during your visit to Marina Suites and after so many years after your first visit in Puerto Rico! Thank you for sharing your experience with us on Tripadvisor.
It is wonderful to hear that you were well looked after! Once again, thank you for your very kind words and for sharing your thoughts and suggestions with me which we are considering in order to improve our services.

We are looking forward to welcoming you back at Marina Suites!

Warm regards,

Dara

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Reviewed August 13, 2013

Me and my partner stayed at this hotel for a week and had a lovely relaxing time. The hotel was exceptionally clean and all the staff were very polite. Had fantastic view from our room and it was set up with all amenities for self catering. The bathroom was exceptionally clean too which made me us both enjoy a bath or two! The only downside to this hotel i would say is the food,although being cooked from fresh ingredients everyday the food always came served basically cold, whether it be breakfast or dinner, hence why we ate at the local restaurants nearby most days. And the bar staff were a bit on the slow side, having to wait 20 minutes in a que of two people is too long especially when there are two bartenders serving! And an hour's evening entertainment is not long enough!
The hotel is set in a lovely location within walking distance to all restaurants, shops and main shopping centre and beach. As well as having the boat rides and taxis on your doorstep which is fantastic! Tip; the highlight of our whole holiday was the trip too palmitos park, definitely a must see! Best restaurants are under the tunnel/bridge to the right of the hotel; El cedar grill 5 *and la mattino (Italian) and toro bravo 4* +, all really delicious!
If you plan on coming to gran caneria having visited 5 towns on the island Puerto Rico is definitely the nicest! Suits families or older couples! We will however not be coming back to gran canaria as we found it very plain, not much to see apart from rock scenery! Not picturesque like we was told! There is no wildlife and no vegetation to look at and there's little in the way of activities so was quite boring once we had done everything we could do!

Room Tip: Marina /sea view that way you get the sun on your balcony after coming back from the pool late after...
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  • Stayed: August 2013, traveled as a couple
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Thank kellyerenlulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded August 15, 2013

Dear Marina Suites Guest,

Thank you very much for your comments published on Tripadvisor regarding your recent stay with us.
We are glad to hear that you enjoyed your stay with us. At the same time, we appreciate your comments regarding the food and the waiting time at the bar which we will take into consideration.

Kind regards,

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Reviewed August 13, 2013

3 friends and I recently stayed for a week at the beginning of August to this fantastic hotel. On arrival the reception staff were very helpful checking us in and telling us all the details we needed to know. They were also very helpful throughout the week especially helping us book a taxi back to the airport as well as keeping us updated on a photo that we had bought on a boat trip that was to be delivered. When going to the room, it was clean, tidy, fresh and cool. We also had a stunning view from the balcony. The hotel in general is beautiful offering jacuzzis, hotel entertainment each night and sunless next to a fantastic infinity pool which you could stay in for ages just looking at the lovely sea view. We had half board and were so pleased that we picked this option! The breakfast buffet was insane, it had everything you could ever imagine eating for breakfast and dinner had a different theme each night which was nice to be given a range of food. Steak night (BBQ) was definitely the best night! The local area is lovely being right close to the beach, shops, restaurants and different things to do, all within walking distance. Overall we had the most relaxing, gorgeous fantastic time at Marina suites and I would finitely go back!! Finally for the price we paid, it was a very good offer and worth every penny!

  • Stayed: August 2013, traveled with friends
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Thank Alice F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded August 15, 2013

Dear Alice,

Thank you for taking the time to post your feedback. We were so happy to hear that you and your friends loved your stay with us and found our hotel to be of such great value.
We look forward to your next stay with us!

Best regards,

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Reviewed August 13, 2013

This hotel was a real gem. From the moment we arrived to the last minute as we walked out the door the team could not do enough for us.

Food

The food every evening was varied and well cooked. The catering staff constantly patrolling and ensuring the food was being refreshed on the buffet all the time. The waiters/waitress's always helpful and non stop smiles!

Room

Large, great view and everything you need. Perfect for our family.

Pool

Lovely, can get busy but that's what to expect this time of year.

Kids club

My youngest daughter never has been confident to do these clubs, but this team really put that straight and she could not wait everyday! Thank you girls!!!!

We will be coming back next year!!!

Room Tip: 9th floor overlooking the Marina, 923 was perfect for us!
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  • Stayed: July 2013, traveled with family
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Thank Trevbos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded August 15, 2013

Dear Family Boswell,

Thank you so much for posting a review for us following your stay at Marina Suites Hotel and it is so rewarding to read that from the minute you made your reservation everybody went to great lengths to make your stay as wonderful as possible.
I have passed your lovely feedback to the team who appreciate your kind words and time.

We are looking forward to welcoming you back!

Warm regards,

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Reviewed August 12, 2013

My husband and l stayed at the marina suites with our 2 children ( 13 and 15 yrs) 3RD-10TH AUGUST 2013. we really loved it! We requested a room above the 4th floor and a marina view. We were given a room on 6th floor facing the marina! The view was unbelievable! Was so nice to wake up and sit on the balcony and watch the boats come and go. At night the view was magical too! Our suite was very spacious and cleaned regularly. The infinity pool was great. The kids loved it! The Jacuzzi was heavenly! Our only regret was that we only stayed for 1 week. It, s a shame we didn, t know that the hotel offers a complimentary suite for guests to use after checkout. This would have been useful because we had a late flight.
We have stayed at other hotels whilst on previous holidays that were rated as 5 star but no where near as nice as marina suites. In my opinion this hotel deserves a 5 star rating!!! We will definitely be back againbsoon. Great holiday!

Room Tip: 6th floor marina view...perfect!
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  • Stayed: August 2013, traveled with family
    • Value
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1  Thank fiona t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones con Clientes at Marina Suites, responded to this reviewResponded August 13, 2013

Dear Fiona,

Thank you for posting a review of your recent stay with us on Trip Advisor. It was a great pleasure to have you with us! I am delighted you enjoyed your stay and thank you for sharing your comments. We look forward to welcoming you back for a return visit one day soon !

Best regards,

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Additional Information about Marina Suites

Address: Calle Juan Diaz Rodriguez 10, 35130 Puerto Rico, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puerto Rico
#2 Luxury Hotel in Puerto Rico
#3 Green Hotel in Puerto Rico
#4 Romantic Hotel in Puerto Rico
Price Range: $126 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Marina Suites 4*
Number of rooms: 214
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Also Known As:
Marina Hotel Puerto Rico
Marina Suites Puerto Rico, Gran Canaria
Marina Suites Gran Canaria
Marina Puerto Rico

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