This is a hard review to write. I want to speak nicely of the place, because I was met nicely by the staff. Particularly the reception manager. But I believe in honesty, and I would have wanted to know this before making the reservation.
We hade made a reservation of seven days, but we left after the first night. Without being too descriptive about the details, I think there is a cleaning issue here. Arriving at the room late night , both I and my wife felt a damp, moldy smell in the room. And there was quite a few busy ants crawling around. Especially in and around the kitchenette. Furthermore, there was a highly unpleasant noise outside from the hotel´s air condition system and cooling machine (this was a room on the 5th floor, facing the pool area). The noise was intense enough that we avoided using the balcony.
We could live with the ants and the damp smell, if they would have let us change rooms to a less noisy one (facing the marina). I suppose the noise issue goes for all the rooms facing the pool area.
We were´t the only ones wanting to switch rooms. We´d just have to join the line of guest wanting to switch rooms due to noise and lack of view.
I would suggest the hotel to charge different rates for rooms with drawbacks like noise and lack of view. I´d also suggest a thorough scrub-down of the whole place.
The first morning we discovered another creature, not to be expected in a 4 star hotel. This made us decide to leave. And this is where the polite and professional reception manager comes in. He made the process as smooth and appropriate as possible.
The day after leaving, we came back to collect an item we had forgotten in the room. Then we got to go to the room, and it was obvious the staff had done better cleaning job than prior to our arrival. Will the ants stay away from the kitchenette and the room? Not so sure; there was still "stuff" left in the corners for the ants to feed on.
We spent quite a lot of time searching for good hotel to stay at during our days in GC. We chose the Marina Suites based on the reviews and rating in Tripadvisor. It was sad to see what it really looked and felt like.
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- Also Known As:
- Marina Hotel Puerto Rico
- Marina Suites Puerto Rico, Gran Canaria
- Marina Suites Gran Canaria
- Marina Puerto Rico