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“Fantastic holiday”
Review of Marina Suites

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Marina Suites
Ranked #1 of 68 Hotels in Puerto Rico
Certificate of Excellence
GreenLeadersSilver level
Kent
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fantastic holiday”
Reviewed November 9, 2011

Marina suites is an excellent hotel rooms are huge view of Marina lovely hotel service is exceptional, it was our honeymoon and we couldn't have asked for more, location is perfect, we went on 3 boat trips, local people very friendly would recommend to all

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LondongirlKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marinasuites, Gerente at Marina Suites, responded to this review, November 13, 2011
Dear Guest,

We would like to thank you for the time you have taken on sharing your experience in Marina Suites. Your opinion is really important for us.

We are pleased to know that you have enjoyed so much in the hotel and the island, on such a special ocassion as your honeymoon. Thank you for your kind comments about our service and facilities.

We will be looking forward to welcoming you back on board in the near future.

Yours Faithfully,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 8, 2011

Travelled 17th October for 2 weeks & stayed in room 420 on b & b basis.

The hotel is set in the corner of a marina & there is no through traffic going past both vehicular or pedestrian. There is a boat yard just outside the hotel, but there was no early morning disturbance from them.

This is a really, really good hotel. From the moment you walk into the reception you can tell that its a good 4 star all the way through. Reception staff were very helpful, polite & efficient. We had a standard 1 bed apartment & as others have said here, they are very large. Very good bedroom, good bathroom with a shower that actually works very well. Very functional kitchenette although a cup of tea & a slice of toast was the most we pushed it to. Lounge area very roomy with a 32" LCD TV. Exceptionally clean when we got into it & kept that way by excellent maid service. Air Con didn't seem very powerful but it did a job. Our room didn't catch too much direct sun so never really got too hot anyway. My kids said the bed's in the bedroom were comfy & the wife & I had no issues with the sofa bed. Both lounge & bedroom have decent black out curtains instead of the toilet paper thin efforts where I've stayed before, aiding a good nights kip too.

The pool area is lovely. Before you get to the sun terrace you walk past the Atlanic Bar where you can either sit outside or in and it is also where breakfast is served. The infinity pool is lovely, although its claimed its heated, its a tad cold at first but you soon acclimatise. If I have criticisms of the hotel, the sun terrace would be one. The loungers are far too close together & some are showing signs of old age. That said we didn't find the towels on loungers too much of an issue. You need to be a bit early if you want plum spots, but we still managed to get beds together at 3 in the afternoon. The guard will help you get beds together if you find yourself struggling & I'm sure the hotel has plans to replace / repair loungers, you could see a policy of improvement & repair but maintenance staff all the time to keep it up to standard.

Breakfast itself was very good. There is something for everyone from wherever you are from. Hot food, cold meat, cereal, fruit, pastries, you name they have it & its all very good. We did have the evening buffet once while we was there, 15 euro's adults, 8 children. Plenty of choice & well cooked and presented, although I personally think I would get bored with it if that was my evening meal option for 2 weeks. The hotel has a very nice bar just off the reception, but word of warning drinks are quite expensive in there.

I would 100% recommend this hotel to anyone.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John_In_Essex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marinasuites, Gerente at Marina Suites, responded to this review, November 13, 2011
Dear Guest,

We would like to thank you for the time you have taken on telling the experience of your holidays in Marina Suites. Your opinion is really important for us, as it is the best source of information we have.

We thank you for your kind comments about the staff and the facilities, as well for your recomendation to everyone.
We would like to inform you that we have already replaced all the loungers at the sun terrace. We hope you are back in Marina Suites and can enjoy the new ones.

We will be looking forward to welcome you and your family in the near future.

Yours Faithfully,
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porthmadog, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 8, 2011

First stay at the Marina Suites and it was a wonderful experience throughout. Staff were friendly and ever so helpful. Accommodation was brilliant and spacious with microwave and fridge in excellent condition. A lot of thought had gone into the decor. We were on the first floor overlooking the pool which was great as we had not far to walk to the pool or for breakfast. Next time we shall try to book an apartment on a higher floor in order to get a better view. Weather was brilliant and the pool area fantastic overlooking the sea. There was a seperate smaller pool for young children which was great with beds all around so that parents could watch out for their kids. We were on bed and breakfast only but we did have food one night at the restaurant which was excellent value for money with plenty of choice and all so good. The only thing we found lacking at this hotel was that, although there was plenty of entertainment for kids, there was no specific entertainment for adults. It would have been nice to have some music entertainment for one night. Did not bother us that much though as we had hired a car and was able to go places at leisure.Puerto Rico was a very relaxing resort with nice walks along the front and along the marina. We thoroughly enjoyed this holiday and will be recommending Marina Suites to all our friends and family.

Room Tip: Request a room on a higher floor in order to get a view overlooking the sea. If you have a family th...
See more room tips
  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Grace O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marinasuites, Gerente at Marina Suites, responded to this review, November 13, 2011
Dear Guest,

We would like to thank you for the time you have taken on sharing your experience with us.
In Marina Suites is really important to know your oppinion, as it is the most valuable source of information for us.

We would like to inform you that our Animation team, is now working on a new programme more suitable to adults and children, to provide a most enjoyable time to our guests.
We hope you to be back in Marina Suites and enjoy the new programme.

We are looking forward to welcoming you on your second visit 'on board'.

Yours Faithfully,
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 7, 2011

Stayed in Marina suites twice this year. One of the best pools ever with stunning ocean views. The sunbed area was sometimes quite crowded especially when we were there in october but overall there seemed to be just enough beds. The weather was stunning the entire time we were there. On the second occasion we stayed there we were on half board and I found this very good value with quality and variety of food in buffet very good. The bedrooms were spacious and very clean and the fridge proved very useful. We had 2 teenage boys with us and they slept in the living area while we had a separate bedroom. The bathroom was spacious with both shower and bath. The bed was comfortable something that I would not say about many places that I have stayed. If I was to find any faults there could have been more activities especially for the boys and the nightime entertainment was limited. However the location was excellent so there was plenty on offer in Puerto Rico itself.

Room Tip: Higher floors have better view but lifts can be slow
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marinasuites, Gerente at Marina Suites, responded to this review, November 13, 2011
Dear Guest,

We would like to thank you for the time you have taken on sharing your experience in Marina Suites.

We would like to inform you that we are making improvements on the Animation Programme for this season and the new one will be presented in a few weeks.

We are pleased to know that you have visited us twice this year, and we hope you to be back again and enjoy the new programme with the family .

We are looking forward to welcoming you back in the near future.

Yours Faithfully,
The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 7, 2011

Myself and my partner stayed here for a week, we had a deluxe suite which was huge with a lovely balcony . Staff were very friendly and helpful.This was our first time staying here,we picked this hotel based on previous very good reviews on this site The following are some of the things that were a little bit of a let down

Pillows on the bed were like rocks, we had to go out a buy 2 pillows ourselves
Sunbeds at the pool were all jammed together people were on top of one another
No cushions for sunbeds at the pool you just had to lie on nylon beds with your towel
Brekfast was ok fruit was all from tins (go and see how Gloria Palace does brekfast)
Apartment was only cleaned 5 days per week , you had to request clean towels and toilet paperon the 2 days there was no maids
We requested a double bed we got 2 single beds pushed together

Overall this has a lot of pluses great location, huge rooms but its not 4 star if it was they would have all of the above

Have stayed in the Gloria Palace which is around the same price sometimes cheaper, but this is not about price this is all about a standard .A lot of families come here and maybe we got it wrong this hotel does not have a 4 star standard for couples

Room Tip: Pay the extra for a deluxe room
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank specky123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alnwick, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 7, 2011

Stayed again in September for 2 weeks. this hotel has lovely rooms, very spacious. Very friendly and helpful staff. Always very clean in all areas. Food in dining room varied and to meet most tastes. When nothing to suit just ask it something else will be cooked for you.
Booked again for 2012 already.
This hotel is also on the flat so good for people with walking difficulties. Has lovely views of marina and sea. Also has wonderful infinity pool

Room Tip: rooms above 3rd floor
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  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blackcat38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marinasuites, Gerente at Marina Suites, responded to this review, November 13, 2011
Dear Guest,

We would like to thank you for the time you have taken on sharing your experince in Marina Suites. For us it is really important to know your opinion, as is the most valuable source of information.

We would like to thank you for your kind comments about the staff, facilities and services.

We will be pleased to welcome you back next year.

Yours Faithfully,
The Management,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wicklow
Level Contributor
98 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed November 5, 2011

A lovely resort with plenty of facilities for Children.
Buffet Breakfast beside the pool each day, good selection of Cooked items, fresh fruit and full continental selcetion available.
Buffet dinner inside the Hotel in the Atlantico Restaurant each evening, a good selection of different main courses, and fresh salads, and a wide selection of deserts.
Prices reasonable for food, however be aware of the higher hotel prices for Drink, but all in all, a pleasant experience. The other point worth mentioning is that the White wine is not pre-chilled, so order it in advance, and ask them to put it on ice about 45 minutes before you dine.
Poolside facilites, excellent, with a lovely poolside bar and restaurant, snacks available daily from 13;00. and games/activities for the children each day and night time entertainment.

Room Tip: Look for a room with a pool view, the other rooms have views over the marina and port.
See more room tips
  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robboWicklow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marinasuites, Gerente at Marina Suites, responded to this review, November 15, 2011
Dear Guest,

We would like to thank you for the time you have taken on sharing your experience in Marina Suites.

We are pleased to know that you have enjoyed your holidays with the family and that have found in Marina Suites what needed for it.
We have taken good note of the points you have described and we will analyse them in order to take the necessary actions.

We hope to welcome you back 'on board' in the near future.

Yours Faithfully,
The Management,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marina Suites

Property: Marina Suites
Address: Calle Juan Diaz Rodriguez 10, 35130 Puerto Rico, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Puerto Rico
#2 Family Hotel in Puerto Rico
#3 Green Hotel in Puerto Rico
#4 Romantic Hotel in Puerto Rico
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marina Suites 4*
Number of rooms: 214
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Also Known As:
Marina Hotel Puerto Rico
Marina Suites Puerto Rico, Gran Canaria
Marina Suites Gran Canaria
Marina Puerto Rico

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