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“Great Family Hotel”

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Gloria Palace Amadores Thalasso & Hotel
Ranked #5 of 68 Hotels in Puerto Rico
GreenLeadersPlatinum level
Motherwell, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Family Hotel”
Reviewed July 16, 2014

We arrived at the hotel 4 adults and 2 children to a spotless check in area, We were offered Cava and soft drinks on arrival. The staff were very helpful and gave us all the information we needed to enjoy the hotel. We stayed in rooms 3813 and 3814 and the rooms were clean and had a great view of the sea from the balcony. The hotel is so large there are areas we didnt even see but the pool areas and bar areas are lovely with lots going on all day every day ran by the Animation Team - My only critisism was there were no Kids Club Sessions - There was activities on all day from Zumba, Water Aerobics, Archery, Kids Parties etc but no set times for the kids to go to the club

The food was fantastic and varied with Steak to Fish, Home made pizza and even a sushi chef making sushi one night. The alcohol was varied to from Cava to Beer to the cocktails along with lots of branded soft drinks. All included in the all inclusive

We really enjoyed our stay and would come back again

  • Stayed July 2014, traveled with friends
    • Cleanliness
    • Service
Helpful?
1 Thank gemmcm83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director General at Gloria Palace Amadores Thalasso & Hotel, responded to this review, October 27, 2015
Dear Gloria Palace Amadores Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel****, and the time that you have spent sharing your experience on Tripadvisor.

Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards.

The GLORIA team would be glad to welcome you again in your next holidays in Gran Canaria.

Best regards,

Alberto Freniche
Gloria Palace Amadores Thalasso & Hotel ****
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,314)
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Dundee, Scotland
Level 5 Contributor
90 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed July 16, 2014

Having read reviews on this site we thought it was going to be the best in this area, we were not disappointed. The hotel was superb, good food with excellent variety and choice. The rooms were a fantastic size and maid service was excellent. The staff could not have been more helpful when you required more information about the area, or when you forgot the code for the room safe (twice). Supermarkets and the bus station are only a ten minute walk away from the hotel. If you are not all inclusive drink can be quite expensive in the hotel, but is fairly cheap outwith. We would recommend this hotel.

Room Tip: High Floor in block 2 or3
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  • Stayed May 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Finmack_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director General at Gloria Palace Amadores Thalasso & Hotel, responded to this review, October 27, 2015
Dear Gloria Palace Amadores Guest,

Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel. Also thank you so much for your nice words our friendly staff.

The GLORIA team would be glad to welcome you again in your next holidays in Gran Canaria.

Best regards,

Alberto Freniche
Gloria Palace Amadores Thalasso & Hotel ****
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 16, 2014

We have just returned from the Gloria palace and want to go back already,, It is situated on the top of a mountain which was quite scary climbing up to on the coach but was well worth the views when we got there. People on here are moaning about the pool area saying it needs revamping but it is far from it. Would recommend you go all inclusive as prices can be quite expensive for food and drinks. The staff are lovely and it was nice to not be mithered by them as you get in some resorts. The only down side is the entertainment at night, we wasn't too bothered as we wasn't there for that but for people who literally don't move out of the hotel I think they would find this a bit boring.
I noticed on the first few days after drinking the hotels draught beer,sangria and cocktails that I was still sober as a judge,, They have on show smirnoff,baileys,gordons etc but the spirits they use are their own and totally watered down.. I asked for real smirnoff and instead of draught beer and I had bottled san miguel which they don't advertise. So make sure you ask this.

Room Tip: We stayed in block 3 which was round the back out of the way so quieter.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank JanineMc202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this review, July 18, 2014
Dear customer,

Many thanks for the excellent review posted recently and for taking the time to share your experience. It is nice to hear that you enjoyed with us. We want to prepare an especial environment for our clients.

We translate your comments about the lovely staff.That will make them very happy.

We have taken notes of your comments about the animation every nights. It is important for us to receive feedback from our guests in order to improve and maintain our standards and of course find the best options to satisfy all our customers.

It would be an honor for us to seeing you again in Gloria Palace Thalasso and Hotels. Please do not hesitate to contact us at any time if we can be of assistance.

Kind regards,

Eva Santana
Relaciones Públicas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nurmijarvi, Finland
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 15, 2014

Room was maybe a bit of a disappointment. nothing special, except for views!

Service was good and friendly throughout the week.

Eating and drinking at the hotel is very expensive compared to the price level of the region.

Pool areas had a constant rush.

  • Stayed March 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank antti007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this review, July 18, 2014
Dear Customer,

Thanks a lot for taking the time to share your experience and the positive score that you awarded us in our services.

We hope that in the future if you decide to visit Gloria Palace Thalasso & Hotels again, you contact us before and we suggest you the best options like our All Inclusive Premium with National brands. You can make at the reception desk an upgrade to receive this opportunity and we have economical prices for every types of clients.

We are glad to read your comment about our Staff, we will translate them your opinion.

We do hope that you will stay with us and please do not hesitate to contact us at any time if we can be of assistance.

Kind regards.

Eva Santana
Relaciones Públicas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmarthen, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 15, 2014

Thoroughly enjoyed our stay last week. All the hotel areas were spotless and all communal areas were cleaned throughout the day. We found all staff - from the cleaners through to receptionists - extremely friendly and helpful.
Good choice of food (we were all inclusive) and the bars stocked a good range of drinks. The layout of the hotel takes sometime to get used to as does the wait for the lifts! Once you understand the layout of the hotel the floor you require is often only 1 flight of stairs away!
Lovely short walk along the pedestrian seafront to either Puerto Rico or Amadores which both have lovely clean beaches suitable for families or more experienced swimmers.
Would happily recommend this hotel. We would have given it 5 stars if the dress code in the evenings had been enforced and the pool near the snack bar reserved for adults only. Again notice stated no inflatables but this was not enforced and number of youths regularly played ball in this pool.

  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director General at Gloria Palace Amadores Thalasso & Hotel, responded to this review, October 27, 2015
Dear Karen,

From Gloria Palace Amadores Thalasso & Hotel ****, we thank you for choosing us to spend your holiday in Gran Canaria and for using a few minutes of your time to share your experience.

We are glad that we met your expectations and will be an honor to have you in future holidays.

It would be a pleasure to welcome you again in your next holidays in Gran Canaria.

Best regards,

Alberto Freniche
Gloria Palace Amadores Thalasso & Hotel ****
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bridlington
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 13, 2014 via mobile

Pool area is far from luxurious whole area needs a make over. Food good service good large rooms everywhere is super clean ideal for beaches 5 mins in either direction but the whole holiday takes a down turn after your evening meal the entertainment is very poor .good branded drinks but the view is amazing you will enjoy it

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stephen r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this review, July 14, 2014
Dear guest,
Thank you very much for sharing your opinion with us. Also the punctuation so positive about our services.
We take note of your comments about the animation in order to improve in the future.
We are glad that you enjoyed our restaurant and the views. For us it is very important to meet the expectations of our guests and to grab their total relaxation during your holiday.
Hope you do not hesitate to contact us for your future vacations.
Again thank you so much fom Gloria palace Thalasso & Hotels.
Kind regards

Eva Santana
Relaciones Públicas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
limerick
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 12, 2014 via mobile

Really disappointed with our stay here. Room service on first night was appalling. We got a burger and chips. Chips were soggy and reheated and burger was awful. There was a 10 euro charge for room service (bear in mind that EVERYTHING in this hotel is extra) and to be honest that was ridiculous given the quality of the food received and what we got (the small amount didn't justify the fee). When we arrived we got a room next to the kiddies pool. We tried to change but there was an extra charge of 40 per room per day to get one of the 'suites' (which is basically the same room but with a nicer view). After checking it out it turned out that we couldn't get one of these anyway as there were no suites available so we just had to make do. To be honest reception were not too concerned with sorting us either way. Before we had a word out of our mouths we were being informed of the extra charges. Breakfasts were average for the price paid for the holiday. Spa massages were not great although the treatment MUDs were better. Last day going to breakfast (we were heading to the pool afterwards and then home to shower before checking out, our cleaner told us we had to be out at 12 sharp). News to us. Not once had we been told this nor was it written anywhere and when we went to reception they (low and behold) told us that there was a 26€ charge to do so. To be fair this charge is reasonable if u are not told on the day of departure and then dealt with very rudely in reception! To be honest we came here on the recommendation of a friend and were bitterly disappointed with what we were met with. Had the 10 day stay package including flights come to the the €1000 mark it may have been worth it but for double that it didn't come close to satisfactory.

Stayed July 2014, traveled as a couple
Helpful?
4 Thank warrior12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this review, July 12, 2014
Dear Guest,
Thank you very much for choosing Gloria Palace Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review of our services and facilities.
We have taken notes about your comments.It is important for us to receive feedback from our guests in order to improve and maintain our standards .
We invite you to contact us to explain all types of rooms we have. Not only with wonderful views, with different size too.Maybe we can advise the best choice for a relaxing holiday.
It would be an honor for us to seeing you again in Gloria Palace Thalasso & Hotels and demonstrate that we strive to make our customers enjoy an incredible holiday.
Kind Regards,

Eva Santana
Relaciones Públicas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gloria Palace Amadores Thalasso & Hotel

Property: Gloria Palace Amadores Thalasso & Hotel
Address: C/. La Palma, 2 | Amadores, Mogan, 35139 Puerto Rico, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Puerto Rico
#3 On the Beach Hotel in Puerto Rico
#3 Romantic Hotel in Puerto Rico
#4 Luxury Hotel in Puerto Rico
#4 Family Hotel in Puerto Rico
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gloria Palace Amadores Thalasso & Hotel 4*
Number of rooms: 392
Official Description (provided by the hotel):
Located between the beaches of Puerto Rico and Amadores, Gloria Palace Amadores Thalasso & Hotel is built on a cliff top and integrated into the landscape, providing spectacular views over the ocean from all parts of the hotel. Built in 2004, the hotel boasts one of Europe's best equipped thalassotherapy centres. In just a few years, the elegant surroundings and top class, friendly service have made it one of the most popular hotels on the Island. ... more   less 
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Also Known As:
Gloria Palace Amadores Thalasso & Hotel Puerto Rico, Gran Canaria
Gloria Palace Amadores Thalasso And Hotel
Gloria Palace Amadoresthalasso Hotel
Gloria Palace Amadoresthalasso Mogan
Hotel Gloria Palace Amadores
Amadores Gloria Palace
Gloria Palace Puerto Rico

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