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“Fantastic Hotel, Brilliant Holiday”

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Gloria Palace Amadores Thalasso & Hotel
Ranked #5 of 68 Hotels in Puerto Rico
GreenLeadersPlatinum level
Reviewed April 7, 2013

Our 14 day stay at Gloria Palace Amadores was excellent. From the moment we entered reception we were greeted with very friendly staff. Our room was large, very clean, lovely bathroom. We had a sea view in block 4 high up which we asked for it was gorgeous. The room was cleaned daily to a high standard and towels changed. Tea/coffee in room. we were all inclusive and the food was of a high standard with varied and good choice every day. The only issue was in the evening in the bar you had quite a long time to wait to get some one to take your order for a drink as you had to sit down and not go up to the bar. we would definately go back. First holiday in 9 years this hotel will take some beating. 5 Minutes walk to Peurto Rico Harbour which was lovely watching all the different species of fish swimming around. Visited Mogan by Ferry from Peurto Rico. Very pretty had a lovely lunch at the Harbour. Our room was 4105 and the lady who cleaned our room was excellent.

Room Tip: If you want a good uninterrupted sea view ask for Block 4 High up. We had room 4105
  • Stayed: March 2013, traveled as a couple
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1  Thank DianeA271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded January 22, 2016

Dear Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor.

I am really glad you enjoyed the room in our hotel. I also want to apologise for the issue with bar. It is true that it can be congested in the evening, but our catering staff is working on this problem and tries to provide fast and convenient service.

We expect to see you again soon!

Warm Regards,

GLORIA Palace Amadores Thalasso & Hotel****
Guest Relation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,333 - 2,339 of 4,776 reviews

Reviewed April 7, 2013

Just back from a family holiday in Gloria Palace Amadores, and we had a great holiday. We traveled with our 12 year old son, and all three of us were able to have a great time. Everything was as we had hoped, and better. We stayed in block 4, with a great sea view. The room was very comfortable and it was very quiet at night, so no problem sleeping. Food choice was excellent, with lots of variety every night. We were half board, and we were very happy with this arrangement. We considered going on some excursions, but we were so comfortable in the hotel, we pretty much stayed there for the week. Weather was perfect. High twenties and clear blue skies all week. Will definitely be returning

Room Tip: Blocks three and four are below the pools, so generally quiet at night. Half board gives you breakf...
  • Stayed: April 2013, traveled with family
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Thank EoghanJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIAPALACEF, Fidelización de Clientes at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded April 8, 2013

Dear guest,

It is wonderful to read your personal review on Tripadvisor regarding your recent holidays at our hotel.

We are glad that you had a great holiday with your family. It is also nice to read that you liked some aspects from our hotel like the rooms and our meals.

It was a pleasure having you as our guest and we are all looking forward to welcoming you back.

Best regards,

Cristian Díaz
Customer Loyalty

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Reviewed April 3, 2013

I was in hotel with my husband and 1,5 son. great hotel, great stuff and the view. after arriving we'd get room in the lower part of hotel. we asked for possibility of change because of small kid. where wasn't any problem, we have got big room next to pool. resaturant is superb and the meals are delicious. there is a sidewalk next to the see, U can get to the beaches which are amazing.

Room Tip: rooms on the pool level are bigger
  • Stayed: May 2012, traveled with family
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Thank Zofia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIAPALACEF, Fidelización de Clientes at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded April 8, 2013

Dear guest,

Thank you very much for sharing your experience with us through Tripadvisor.

We appreciate knowing that you enjoyed the food. It’s also nice to hear you liked the big room next to the pool.

We are pleased that you are satisfied with your experience and you have had some unforgettable moments with your family. All this comments encourage us to continue working in order to achieve customer satisfaction.

We hope to welcome you again at the Gloria Palace.


Best regards,

Cristian Díaz
Customer Loyalty

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Reviewed April 2, 2013

We stayed again on 18 March for a week having had such a great time the year before.

Just a few observations from this trip which I wanted to add. We had a good sea view room in Block 3 (requested by email). The room was clean on arrival but the large toe nail clipping by the fridge was rather off putting and there was a sticky mark under the coffee table which was still there by the end of the week. We also had to request that the room be cleaned twice despite putting a 'please service room' notice on the door from 10.30 till 3.00 and returned to find nothing had been done. The second morning I had to go to reception to ask for more milk and coffee as they had not been replenished and another day for bath gel as none was supplied. Cleaning standards have slipped slightly and the management do need to keep an eye on this.

Also, I totally agree with a previous reviewer when they mention the dress code in the evening. Having made sure my husband packed at least one pair of trousers, I was quite annoyed to see men slopping around in shorts and flipflops when it is clearly stated they should not be worn. Yes, okay in the morning, but not for an evening meal. If they want to dress like this then perhaps self catering might be more suitable! The head waiters should enforce this but nobody was ever at the door to oversee it.

The entertainment was okay but a couple of nights the billed acts did not turn up and left the audience wondering what on earth was happening.

In the past two years when we walked into Puerto Rico, the timeshare guys didn't bother with us - we thought it was because we were clearly more mature and less likely to buy a timeshare. However, this year there were more of them and we were unfortunately stopped. We played them along for a while and then walked away. If you get caught, the new approach is this. "Are you going to the market or the new beach?" They say they are with Thomsons or Thomas Cook (they are not). They have beige polo shirts with Promotion written on the back. After a chat about where you come from, they will give you a folded leaflet which, when opened "surprise, surprise" you have a gold star. This is usually given to the woman as they deem them more gullible (thanks!). They offer to pay for a taxi to Arguinigan where you will only have to stay for an hour. The truth is that it will be at least 3 hours. Search the forums for more information but whatever you do, don't fall for it. It is a shame that the Spanish Authorities don't do anythings about these people as it makes walking along the town very tedious and tiring.

On a positive note, there is free wifi throughout the hotel so when I couldn't get a phone signal, which was almost all the time from the room, I could send emails. Despite the negative points mentioned, we will definitely be planning to stay here again next year as this is a very good hotel in a good location. If you are English and don't mind being outnumbered by Irish, Germans and Scandinavians then this is the hotel for you.

  • Stayed: March 2013, traveled as a couple
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Thank ghacker0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded January 22, 2016

Dear Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor.

We appreciate your review, which is the best way to be aware of details that makes the difference and helps us to improve the service and maintain the standards.

I want to apologise for the inconvenience happened in your room. We are trying to improve and I will definitely pass your complaint to Reception team.

I regret that you couldn't enjoy the entertainment the first week and that you were a little disappointed with the dress code. We kindly ask the guests to wear appropriate clothes at dinner, and it is signed as well at all the entries of the restaurant.

We appreciate your review and are glad that apart from the issue mentioned above everything else was fine.

We are looking forward to see you one more time in sunny Gran Canaria,

Warm Regards,

GLORIA Palace Amadores Thalasso & Hotel****
Guest Relation Team

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Reviewed April 2, 2013

My wife and I have just had 14 glories days at Gloria Palace Amadores,it's one of the best hotels I've stayed in.I can recommend it to any age group.were on the older side of life and we had brill time there.The staff are so friendly and helpfull.we were in block 1 room 1213 the cleaning Lady (YAIZA)was spotless the.room was tidy every time we came back at the end of the day.Carole & Bernard Birmingham .

Stayed: April 2013
Thank BernardjamesA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded January 22, 2016

Dear Bernard,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor.

Thank you very much for your nice and lovely comment. Your appraisal is very important for our team and it encourages us to provide best service possible.

We hope to see you again,

Warm Regards,

GLORIA Palace Amadores Thalasso & Hotel****
Guest Relation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2013

I have worked with this hotel as a holiday rep, and I must say it is wonderful.
Great service from all kinds of staff, nice, clean room, very beautiful views and great food.
I have never ever had a grumpy or dissatisfied client in this hotel.

BIG plus is the elevator which simplifies the trips to the beach ALOT. Yes, there is an elevator that takes you almost all the way down to the beach.
And of course the beautiful christmasdecorations!

  • Stayed: December 2012, traveled with friends
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1  Thank Ida__NSweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded January 22, 2016

Dear Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor.

Thank you for your warm comment. I am certain that your lovely words are a great encouragement for the whole staff. You can be sure that we will pass them your comments.

We hope to see you again!

Kind Regards,

GLORIA Palace Amadores Thalasso & Hotel****
Guest Relation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2013

Visited this hotel in January 2013 and I must say the hotel it's self is lovely, the thing what lets it down is the attitude of the staff in the restaurant, finding a table that was set was like looking for a needle in a haystack. We stayed HB but most days swapped our evening meal for lunch as the evening meal service was diabolical...!!! The waiters and waitresses had a couldn't care less attitude about setting tables, we did however receive top level service when purchasing drinks...!!!
Food was often sat there for ages without being replenished and was never very hot.

Our room itself was very nice with a great sea view, it was cleaned to a high standard except on our arrival when the toilet had not been cleaned yet had a sterile wrapper on it, had to call reception to get the previous occupants stools removed from it....!!!

The evening entertainment wasn't too bad, but yet again was let down by the slow service of the waiters taking drinks orders the waiting ages for drinks to arrive..!!

All in all not a bad hotel, not sure if I'd return though.

  • Stayed: January 2013, traveled with family
    • Value
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Thank got2bepink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIAPALACEF, Fidelización de Clientes at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded April 8, 2013

Dear guest,

Thank you so much for sharing your experience with us. The team is appreciating very much that you have taken your time to post your opinion.

We appreciate your positive comments regarding the room and views in Gloria Palace.

Thank you for mentioning some points that we could improve. We have taken notes of your comments about the staff in the restaurant and the cleaning service on arrival. It is important for us to receive feedback from our guests in order to improve and maintain our standards.

Please accept our sincere apologies for any inconvenience you may have suffered during your stay.

Once again we would like to thank you for your comments and we hope you give us the opportunity to see you again.


Kind regards,

Cristian Díaz
Customer Loyalty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gloria Palace Amadores Thalasso & Hotel

Address: C/. La Palma, 2 | Amadores, Mogan, 35139 Puerto Rico, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Puerto Rico
#3 On the Beach Hotel in Puerto Rico
#3 Romantic Hotel in Puerto Rico
#4 Family Hotel in Puerto Rico
#4 Luxury Hotel in Puerto Rico
Price Range: $142 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gloria Palace Amadores Thalasso & Hotel 4*
Number of rooms: 392
Official Description (provided by the hotel):
Located between the beaches of Puerto Rico and Amadores, Gloria Palace Amadores Thalasso & Hotel is built on a cliff top and integrated into the landscape, providing spectacular views over the ocean from all parts of the hotel. Built in 2004, the hotel boasts one of Europe's best equipped thalassotherapy centres. In just a few years, the elegant surroundings and top class, friendly service have made it one of the most popular hotels on the Island. ... more   less 
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Also Known As:
Gloria Palace Amadores Thalasso & Hotel Puerto Rico, Gran Canaria
Gloria Palace Amadores Thalasso And Hotel
Gloria Palace Amadoresthalasso Hotel
Gloria Palace Amadoresthalasso Mogan
Hotel Gloria Palace Amadores
Amadores Gloria Palace
Gloria Palace Puerto Rico

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