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“Disappointed”

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Gloria Palace Amadores Thalasso & Hotel
Ranked #4 of 67 Hotels in Puerto Rico
GreenLeadersPlatinum level
Reviewed October 20, 2011

When Jaqi and I first visited Puerto Rico 6 or 7 years ago we stayed in a hotel that overlooked the Gloria Palace Amadores and we were slightly envious of the "beautiful people" who could afford the luxury of the Gloria Palace Amadores. Over the years we bumped into some of the well heeled residents of this hotel thought it would be nice to someday stay there.

Well this year, on the spur of the moment, we booked the Gloria Palace Amadores on a B&B basis through Falcon. This was not a cheap last minute deal.

Perhaps six or seven years ago this was the place to stay, but not now. The hotel is falling apart! There was trim hanging off the furniture, the balcony was rusted, paint was flaking off the walls in the corridoors, tiles were cracked in the pool areas, the umbrellas were faded and mouldy and the general decor is tired and dated.

It appears that they are now aiming for the all inclusive market - and not the higher end.

Maybe my standards are too high but this hotel is not worthy of a 4 star rating.

They say you should never meet your heroes. Sadly this sums up my experience of the Gloria Palace Amadores. It did not come close to my expectations.

Room Tip: If you get allocated room 4001 or 4002 make sure you get someone to take you there - there is absolu...
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  • Stayed: October 2011, traveled as a couple
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2  Thank Ian3583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Public Relations Team at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded January 30, 2016

Dear Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time you have spent sharing your experience on Tripadvisor.

We really regret that we could not meet your expectations and are sorry for any inconvenience caused. We have already taken note of your comments and will pass them through to the certain department in order to improve that immediately.

For any further occasion please don`t hesitate to contact us.

Best wishes from Amadores
GLORIA Palace Amadores Thalaso & Hotel****
Public Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,943 - 2,949 of 5,075 reviews

Reviewed October 19, 2011

We spend one week here, could not find fault. Staff so friendly and helpful, this was our first time to Puerto Rico, the Amadores side where the hotel is was beautiful. There is a very safe pedestrian path from the hotel to the beautiful beach area, so well planned out. All so safe and clean. The hotel was spotless, attention to detail everywhere. Lots of sun loungers, no reserving them with towels. We had a beautiful room with sea view which captured the evening sun. We were welcomed with a glass of champagne on arrival and later that evening a complimentary bottle of champagne with a bowl of fruit was delivered to our room. Would certainly go back in the morning.

Room Tip: Block 3 seems pretty good, we had a lovely view out across the sea.
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  • Stayed: October 2011, traveled as a couple
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Thank BridieTipperary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded January 28, 2016

Dear Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor.

I am very glad to read that you have been properly welcomed and the rest of your stay has been excellent.

We are looking forward to see you one more time,

Glad Regards,

GLORIA Palace Amadores Thalasso & Hotel****
Guest Relation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2011

We stayed at this hotel for 7 nights at the end of September this year. It was our first holiday abroad without our young children. The hotel was simply beautiful, modern and stylish. Our room was huge with a balcony looking out on the pool and the sea and the bathroom was lovely and very clean.

We found some of the staff a bit unfriendly, doing the bare minimum and not being very welcoming. The hotel layout takes a while to get used to, with several different lifts, etc. The spa is fantastic, and if you go on a tour you get a 2 for 1 voucher for 2 hours in the thalassotherapy pool.

The food got a bit monotonous after a while. Buffet style for breakfast was great, with everything you could possibly wish for. We ate at the pool bar for lunch because we didn't want to get changed to go to the restaurant, which was very limited in choice if you were All Inclusive. The evening meal was more difficult, even though there was lots of choice, the buffet style was too repetitive for us and we always sat as a couple, like most of the others, all lined up - it made the atmosphere a bit strange and refectory-like.

The pool area was really good, a beautiful infinity pool with plenty of sunbeds. This was our first package holiday and our main purpose was to go to a nice hotel and chill out for a week, which we certainly did. We would normally do lots of sight-seeing, but deliberately didn't this time - although I don't think there's a great deal to see on Gran Canaria. We were quite shocked at how stark and desolate the place is, apart from in the resorts. The only trip we went on was a boat to see dolphins. We saw a pair of dolphins but it wasn't the mind-blowing experience I was hoping it might be.

The evening entertainment was hit and miss - we liked the flamenco, burlesque and ABBA tribute, but the rest was pretty dire.

Overall, our holiday was what we expected it to be and the hotel was very nice. We probably wouldn't go AI next time, so that we could eat from a menu instead. I would definitely recommend the hotel, but would mention some of the things I personally didn't like about it.

Room Tip: Request a room with a poolside and sea view
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  • Stayed: October 2011, traveled as a couple
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Thank karen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded February 3, 2016

Dear Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor.

It is a great pleasure that you enjoyed your recent stay with us and that you are especially commenting on the excellent staff and that you recommend the food.

We are proud that you recommend us and it will be a great pleasure to greet you in the nearest future,

Glad Regards,

GLORIA Palace Amadores Thalasso & Hotel****
Guest Relation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2011

just got back from a one week stay,everything everbody says about this place is spot on.the food is first class,rooms lovely and big great views.pool areas are clean no rush for beds!!!i would recommend this hotel to anyone great location,could not of enjoyed it any more.

Room Tip: if you want a really private room ask for block 3
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  • Stayed: October 2011, traveled as a couple
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2  Thank alfie70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded January 28, 2016

Dear Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor.

Our main goal is customer’s satisfaction. Your review means an encouragement for all our team to improve our service day by day.

We would be delighted to see you one more time,

Sunny Regards,

GLORIA Palace Amadores Thalasso & Hotel****
Guest Relation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2011

Went to gloria palace 29th sept-oct 13th, for 25th anniversary with some friends. At reception each got a glass of champagne while waiting to check in, the next day we each had a bottle of champagne waiting for us in our room, very nice. Ask for a higher room on block 2 great views of pool and sea. 1 of thr best hotels we have stayed in. We went half board but you can upgrade to AI for 50 euros a couple, not worth it, better to go out on a night drinks much cheaper. 3.40 euros in hotel for a small bottle of san miguel and 2.20 for a bottle of water! would go back again pools are fantastic and you are 10 min from puerto rico beach and 15 min from amadores beach.

Room Tip: ask for block 2, high as possible, great views of pool and sea.
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  • Stayed: September 2011, traveled with friends
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2  Thank oscarhartlepool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded January 28, 2016

Dear Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor.

I appreciate your feedback, which is very important for us in order to improve our service and maintain the standards.

I also regret that you found the prices to expensive. Weekly we offer the possibility for an upgrade to all-inclusive.

It would be a great pleasure to meet you again,

Warm Regards,

GLORIA Palace Amadores Thalasso & Hotel****
Guest Relation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2011

Ive been to many accomodations over the world, this hotel being one of them,. We will start with the pros.. The location of this accomodation is FAB!! perched on a clifftop with panoramic sea views.. I have never stayed in a hotel with as amazing sea views as this hotel in my life! .. the hotel is far enough from the hustle of puerto rico to enjoy a quiet break .. but also close enough to get in to the hustle and bustle with ease. Another good thing was the drinks .. the cocktails were to die for !!!! The rooms were massive too with great shower rooms.. the hotel is also very clean

Now to the cons .. Maybe im being bias but the staff in this hotel were lifeless and at some points rude, i have been to many hotels outside europe .. mexico egypt ect and found the quality off staff far FAR superiour. The accomodation seemed so cramped , with no grounds around it whatsoever, The food was bland to say the least with no veriaty at all .. it catered much more for russians germans and not so much for brittish. deserts on the other hand were lovely. Entertainment was basically non existant. olga the singer and her keyboard playing boyfriend seemed to be all this hotel offered! and lastly . at the weekends the hotel was over run by rude spannish guests throwing tables ect into the pool

I may seem brash with my comments .. and the hotel is probs by far the best accomodation in puerto rico /amadores .. but still that doesnt say much for the other hotels .. if you want to have no entertainment/atmosphere on holiday and just want to be among yourself then its great .. if you want abit of vibrence to your hotiday .. DONT COME!!

  • Stayed: June 2011, traveled as a couple
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2  Thank chloemck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Public Relations Team at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded February 3, 2016

Dear Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time you have spent sharing your experience on Tripadvisor.

We are glad to hear that you could generally enjoy your stay with us, especially the fabulous location, the amazing sea views and the cocktails.

Furthermore, we really regret that you found the staff rude and the food without variety. We have also taken note of your comments regarding the entertainment and will pass all of them through to the certain departments in order to improve that.

However, it would be a pleasure for us to welcome you again on your next holiday in Gran Canaria. For any further occasion please do not hesitate to contact us.

Best regards from Amadores,
Gloria Palace Amadores Thalasso & Hotel ****
Public Relations Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2011

my partner and i have just returned after hotel was reccomended, our room wasnt ready so reception staff franklin asked if we would like to changed hotel to the gloria palace royal hotel and spa, we declined as wanting to be nearer the sea front, we were given a room on the ground floor near the pool snack bar which was spotless, and the noise wasnt a problem. the next day we were moved to the 7th floor, room was big, spotless, balcony was larger too. hotel pool areas and eating areas were very pleasent and spotless. spa and keep in shape pool were nice, food was good, drinks were drinkable too. would return to this hotel again.

  • Stayed: October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank enncle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel, responded to this reviewResponded January 28, 2016

Dear Guest,

Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel**** and the time that you have spent sharing your experience on Tripadvisor.

I regret there was a problem with hotel room during the first day. However I am happy to read that you could solve it and the rest of your stay has been amazing.

We would be happy to see you one more time,

Glad Regards,

GLORIA Palace Amadores Thalasso & Hotel****
Guest Relation Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gloria Palace Amadores Thalasso & Hotel

Address: C/. La Palma, 2 | Amadores, Mogan, 35139 Puerto Rico, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Puerto Rico
#2 On the Beach Hotel in Puerto Rico
#3 Romantic Hotel in Puerto Rico
#3 Luxury Hotel in Puerto Rico
#3 Family Hotel in Puerto Rico
Price Range: $134 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gloria Palace Amadores Thalasso & Hotel 4*
Number of rooms: 392
Official Description (provided by the hotel):
Located between the beaches of Puerto Rico and Amadores, Gloria Palace Amadores Thalasso & Hotel is built on a cliff top and integrated into the landscape, providing spectacular views over the ocean from all parts of the hotel. Built in 2004, the hotel boasts one of Europe's best equipped thalassotherapy centres. In just a few years, the elegant surroundings and top class, friendly service have made it one of the most popular hotels on the Island. ... more   less 
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Also Known As:
Gloria Palace Amadores Thalasso & Hotel Puerto Rico, Gran Canaria
Gloria Palace Amadores Thalasso And Hotel
Gloria Palace Amadoresthalasso Hotel
Gloria Palace Amadoresthalasso Mogan
Hotel Gloria Palace Amadores
Amadores Gloria Palace
Gloria Palace Puerto Rico

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