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ClubHotel Riu Vistamar
Ranked #11 of 68 Hotels in Puerto Rico
Certificate of Excellence
Reviewed April 27, 2014 via mobile

I visited with my mum after loving the hotel last year! We believe that the standards were still high and did not experience any of the issues that I have seen people mentioning in previous reviews! Fantastic views, food, drink, sunshine and pool! Will be returning!

Stayed: April 2014
2  Thank kathiggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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818 - 824 of 2,669 reviews

Reviewed April 27, 2014

The reviews are all correct.As a family of four travelling we have also have a poorly girl aged 12 who isn't great either since coming home.This is a poor hotel compared to the other Riu's we have stayed in.I thought the reception staff were rude and couldn't wait to get rid of you.Many of the rooms were very noisy,drab towels and sheets not changed.Hygiene is a problem,glasses everywhere smelled really foul.There were very few cleaners to keep the place clean especially in the toilets.The food was very luke warm which is really asking for trouble.The rep though was lovely.The restaurants at the beach couldn't do enough for you so we ate there a few times.Super view but not really value for money if it makes you poorly.

  • Stayed: April 2014, traveled with family
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11  Thank SheffieldNicola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2014

Nice location,nice views. Severe problem with Vomiting and diarrhoea throughout guests staying in hotel. All inclusive so all guests were eating/drinking in the 2 restaurants/Bars. Glasses in pool bar rarely clean. Management did not acknowledge that there was a problem, and made little effort to address this major problem, resulting in more and more people being sick. Basic hygiene principals needed to be addressed, in addition to identifying the cause of the problem, and finding solutions. 4 of 8 of our party had severe cramps, nausea, vomiting & Diarrhoea lasting @ 24 hrs. Javier (manager) was well aware of the problem.
If as an all inclusive hotel you cannot provide a safe location for your guest to eat, drink and socialise - you have failed.

  • Stayed: April 2014, traveled with family
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11  Thank darasgb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2014

This was a return visit for our family having visited 18 months ago. With a new addition to the family we decided to return as we had such a good time previously. We were very disappointed after paying exceptional money for a week stay at Easter. The hotel had not been kept in good condition, threadbare towels, broken dining seats and what looked like the same bedclothes that were in use at the last visit. We did not get the room we paid for, and were in two separate rooms, not great for our anniversary holiday! One room had no running water at first. The food was not as good either and was at times luke warm. Then add to that the extreme V&D that my daughter suffered which left her so weak she could not walk. The hotel nor the Rep did nothing to acknowledge a virus was going around, and it was only speaking to other guests that it became obvious ours wasn't an isolated case. Soap dispensers in toilets were not working or empty which didn't help. This was not up to the usual Riu standard and definitely a not a 4 star standard. The reception manager did not want to speak to us when we requested this, as we wanted convey our concerns to allow improvements to be made.

Room Tip: If you do go ask for floor 4 or 5
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  • Stayed: April 2014, traveled with family
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10  Thank Helen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2014 via mobile

Had a great holiday in a great hotel with excellent staff and facilities.I think most people who have complained about silly things regarding this hotel have simply nothing better to do.Already booked to return December 2014 and can't wait.In the group of 9 other people I went with none of us had a single thing to complain about.

  • Stayed: December 2013
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2  Thank tonycoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

We travelled to the Vistamar on the 14th April . Room was on level 3 overlooking the non beach side. No time of day when our balcony was in the sun due to having a level of rooms directly above us.
Room was fine. Nice shower and clean
Felt that there wasn't enough public space inside where you could just sit and relax. We paid €20 for 7 days wifi access, only available in reception. Expected better in this day of technology ability.
Food was fine, lots of salad and fruit on offer but the set meal time was a pain.
My husband had D&V for 24 hours after being at the hotel for 4 days, I suspect it was viral rather than food poisoning . My 15 yr old son had vomiting for 24 hours on the day after we arrived back in the UK, same virus I believe.
Pools are small for the number of guests, the solarium area provides much needed peace and relaxation but a self service soft drinks dispenser in that area would be good . Quite a trek up to the pool bar for a drink
Lifts inadequate for size of hotel, felt as if we spend lots of time climbing stairs to get anywhere
We got a cheap late deal so didn't feel that what we got was bad value, would not have been happy if we paid full brochure price.
Staff friendly and hard working
Remote location - so feel that most people stay at the hotel in the evening, a quiet area where you could chat would be good,

Stayed: April 2014, traveled with family
2  Thank BristolBeachlovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

This excellent 4 start hotel is perched high upon the cliffs overlooking the crescent shaped bay of Amadores close to the larger conurbation of Play de Puerto Rico. Although rather inaccessible by foot the hotel provides an excellent free of charge shuttle-bus service to the lovely beach of Amadores. All meals are via a comprehensive buffet and the all-inclusive facilities means that drinks are available on-tap throughout the day even premium brands such as Amstel & Beefeater are included without additional charge. The hotel boasts two swimming pools, tennis courts etc with plenty of supervised activities to entertain the kids. The clientelle are predominantly German and British with a few from Scandinavia.

Room Tip: All rooms have balconies that face the sea & because the hotel is perched high upon the cliffs e...
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  • Stayed: April 2014, traveled as a couple
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1  Thank cochrane15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Vistamar

Address: Avda de la Cornisa | Playa de Mogan, 35130 Puerto Rico, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto Rico
#6 Luxury Hotel in Puerto Rico
#7 Romantic Hotel in Puerto Rico
#7 On the Beach Hotel in Puerto Rico
#13 Family Hotel in Puerto Rico
Price Range: $177 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ClubHotel Riu Vistamar 4*
Number of rooms: 475
Official Description (provided by the hotel):
* Set on a cliff overlooking the sea * 9-story building * 900 m to the beach * Complimentary bus service to the beach * 2 km from Puerto Rico * 900 m from various shops * 45 km from the airport * 100 m from a bus stop * Credit cards accepted: MasterCard, Visa, Diners ... more   less 
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Also Known As:
ClubHotel Riu Vistamar Puerto Rico, Gran Canaria
Club Hotel Riu Vistamar
Clubhotel Riu Vistamar Hotel

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