This hotel ticks most of the boxes. It's perfectly situated for spectacular views over the sea and jawdropping sunsets. All the rooms have a sea view. The infinity pool has beautiful views too.
The staff at the Vistamar can't be faulted. They are the friendliest, hardest-working staff I've ever seen, helpful and cheerful and just great.
The rooms are spotlessly clean with good soundproofing, the bars have a great variety of drinks on offer, and they make the task of constantly feeding what must be thousands of customers look easy.
The nightly entertainment was, shall we say, a bit retro. The tireless and cheerful 'animation' staff, after working all day, put on shows most nights that consisted of miming to songs. They're great dancers but the miming was all kind of odd! The entertainment was best when it was professionals brought in - 'Salseria', a salsa-Flamenco dance fusion, was fantastic, as was a group of Beijing acrobats.
The niggles: one of the main lifts never seemed to work and the other 2 seemed rather capricious, so there was occasionally a long wait to get up to the 8th floor for reception or 9th floor for the pools.
The air conditioning in the room was completely ineffective - on the lowest temperature, and on constantly, it never cooled the room at all. However, there is a ceiling fan, and with the blackout curtains closed during the day we managed to keep the temperature tolerable.
The features of the bathroom were quite basic for a 4-star - basic unappealing toiletries; rough brown towels; a plastic trolley instead of nice shelves. Some small touches could have made it feel a little more luxurious.
While there was an impressive variety of food, there was very little choice for me as a vegetarian. I know from previous trips to Spain that vegetarianism isn't widely practised or understood so I don't have high expectations or demands; however, for a large international hotel catering to such a variety of guests I'd expect something a little better than broccoli being offered as the 'vegetarian main dish'.
The thing that would have made the biggest difference to my holiday would have been if the upper (infinity) pool were an adult-only, child-free zone. There is a second, very large pool, a children's club and a paddling pool, so families are very well catered for. I would have loved to be able to sit by the pool and have a peaceful, relaxing holiday but my peace was constantly pierced by the shrieks of children, children splashing my sun lounger and possessions (or in one case, my possessions being sprayed with a supersoaker), children and their toys getting in my path when I was having a swim...you get the picture. Obviously I'm not such a curmudgeon that I'd begrudge children the joy of a holiday - but as there are plenty of other family-friendly areas in the club, a peaceful child-free zone would have made a huge difference to me and to anyone else who travels as a child-free couple.
Despite all this - overall my impression of the hotel was very good and I'd absolutely recommend it, just for the views alone and the great service.
- Official Description (provided by the hotel):
- * Set on a cliff overlooking the sea * 9-story building * 900 m to the beach * Complimentary bus service to the beach * 2 km from Puerto Rico * 900 m from various shops * 45 km from the airport * 100 m from a bus stop * Credit cards accepted: MasterCard, Visa, Diners ... more less
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- Also Known As:
- ClubHotel Riu Vistamar Puerto Rico, Gran Canaria
- Club Hotel Riu Vistamar
- Clubhotel Riu Vistamar Hotel