We were allocated room 155. A few days into our holiday we heard banging from the room above - room 255. To our horror we were advised that building work/ break out old floor and wall tiles as being undertaken. All that the hotel offered was a temporary alternative room, number 247, while the building work was being performed. This was on the same floor as the building work and just a few doors away! When I complained again I was told the hotel was full and this is the best they could do. I also informed the Thomson/ First Choice representative but she did nothing to help other than to ask if were satisfied. Clearly we were not.
Room 155 was not in a very good state either. Back of TV loose and base of bed had cuts in it. The mattresses were very hard and consequently all of us hardly slept.
The corridor to the room 155 was poorly lit, in need to decorating and constantly smelt of sewage. We raised this with the hotel but again nothing was done.
We found the quality of cooked meats and fish unsatisfactory. The meat, usually pork, was overcooked. The fish was tasteless. We are not fussy eaters.
My family and I have stayed in a number of 4 star (or Thomson 4T) hotels around Europe and we concluded this was the worst one we had ever stayed in. We would not consider returning.
On a positive note the hotel evening entertainment was very good and the staff were pleasant.
- Official Description (provided by the hotel):
- * Set on a cliff overlooking the sea * 9-story building * 900 m to the beach * Complimentary bus service to the beach * 2 km from Puerto Rico * 900 m from various shops * 45 km from the airport * 100 m from a bus stop * Credit cards accepted: MasterCard, Visa, Diners ... more less
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- Also Known As:
- ClubHotel Riu Vistamar Puerto Rico, Gran Canaria
- Club Hotel Riu Vistamar
- Clubhotel Riu Vistamar Hotel