We also stayed the same week at this hotel as the previous reviewer who was very unfortunate to have been so ill for so long. Both my husband and I did have the d & v problem for 24 hours, and were rather off food for at least a couple of days afterwards. That said, we have yet to find out if it was in fact food poisoning or really the virus the reps were putting it down to. Whether we ever find out is another matter. Any illness suffered on holiday will obviously taint your view of the whole experience
However putting this aside, I have to say the hotel was better than I expected and as this site should really be to rate the accommodation I will do so. I was rather worried, having already booked it, when I then read the review about not suitable for couples and then I started dreading it. I think they may have coincided with a school holiday from maybe Germany as we did not have any problems with children until last Saturday when it did seem rather noisy round the children’s pool area, and the evening meal was a bit of a game of dodgems with kids running round the restaurant with full plates of food. I narrowly missed one 'angel' carrying a bowl full of tomato ketchup (whilst wearing white trousers – me not her). My next encounter was a little boy with a bowl full of ‘lashings of ice cream and sprinkles’. He was so impatient that he was spooning it in whilst he was walking back to his table, completely oblivious of anyone else in his path. This could have been due to the hotel’s policy of allocating table sitting times prior to arrival and if this doesn’t suit you, it is a matter of sorting out with the restaurant Manager for the next evening, which I have to say was much quieter. The next day, I think most families went down to the beach and calm was restored around the pool. TIP: if you want either an early or late sitting, you can request this by emailing the hotel prior to your arrival. We didn’t know this and were stuck with an early meal on our first day. They do take note of your requests as I did email to request a 5th floor room with sunny balcony which is what I got.
As the last two reviews cover what the hotel has to offer, I would just like to add that the level of cleanliness was excellent. Not for two minutes was an empty plate left on a table before being cleared in both restaurant and pool bar. Tops were wiped, floors were constantly being mopped and all the food serving areas were spotless. Cutlery was clean, glasses and plates too. Our room was spacious, always clean and because there was a door separating the bathroom area to the bedroom, kept any noise from the corridor to an absolute minimum. If I were to make a suggestion to the hotel it would be to replace the rather antique tv’s with flat screens but I am sure this will come.
The staff couldn't have been more helpful and there was a smile from everyone from reception, restaurants, bars and cleaners. The entertainment crew themselves were good fun and friendly and yes, the evening shows were rather childish and possibly German orientated, but it was different each night and so what, it was only for an hour. If you want more, just get a cab to one of the other towns and find something to your liking – it is what most would normally do in a resort.
The food was plentiful and so much choice every day, from breakfasts through to the evening meal. Fantastic selection of salads for starters, with some days prawns (though mine overcooked and dry), muscles etc and a very good gazpacho. There were always several hotplate cooked meats or fishes, (some good, some rather chewy), a roast, great pizzas and usually some sort of casserole. Lots of cakes, if that's your sort of thing, different ice creams and cheeses or fruit for dessert. We didn’t think the wine was that bad at all but red was better than white. You couldn't starve at this place, and if you got bored with the food a taxi ride into Puerto Rico was under E4, though we didn’t bother.
All in all, sickness aside, we had a great week, met some lovely people and would go again, as long as it didn’t coincide with any European school holidays. I had a gripe, it would have to be about ill mannered Germans who still seem totally oblivious of anyone else, especially when food is involved. If you are in there way, tough! At breakfast they will happily push in front of you whilst you are queuing for an egg or bacon and not give it another thought.
- Official Description (provided by the hotel):
- * Set on a cliff overlooking the sea * 9-story building * 900 m to the beach * Complimentary bus service to the beach * 2 km from Puerto Rico * 900 m from various shops * 45 km from the airport * 100 m from a bus stop * Credit cards accepted: MasterCard, Visa, Diners ... more less
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- Also Known As:
- ClubHotel Riu Vistamar Puerto Rico, Gran Canaria
- Club Hotel Riu Vistamar
- Clubhotel Riu Vistamar Hotel