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“Can't wait to return!!!!”

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Servatur Puerto Azul
Ranked #20 of 70 Hotels in Puerto Rico
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Can't wait to return!!!!”
5 of 5 bubbles Reviewed June 6, 2014 via mobile

Just returned this morning from a fantastic week away with my partner and 2 girls aged 8 and 4, well what can I say? Rooms were lovely we stayed in 1203 fantastic view of the beach and harbour, no air conditioning but kept the curtains closed whilst not in there which kept the glare of the sun out. Maid service was excellent, rooms cleaned daily apart from sundays and Thursday's, took 3 lifts to get to room which wasn't a problem as most of the time we walked down then got the lifts back up,
Food was fantastic! Heard lots of people moaning about the bacon and sausages not being nice, but hey you're in spain and if u didn't like it there was always fresh fried eggs, omlettes, fresh warm croissants and chocolate sauce, breakfast biscuits and fresh fruit, yoghurts cereals and muesli and plenty more to choose from, we found having lunch at the poolside was less formal than going to the restaurant and the donner kebabs there were to die for, evening meal was the best with plenty of variety, mexican night was a big hit with us,
Drinks were the same as anywhere. Tropical lager on tap was really good, and the sangria also on tap with the red and white wine. Cocktails and shorts served at the bar and the waiters didn't mind putting an extra shot of malibu in my Pina Coladas..
Evening entertainment wasn't brilliant but our 4 yr old loved sitting up front every night watching it whilst the 8yr old was in the games room and as they say as long as the kids are happy we're happy!! And could easily see both of them from the bar area. Kids club was non existent as others have said and tended to only be on when they were bothered, but to be honest our girls made great friends and played in the pool, park and games room most of the day and were easily watched from wherever u sat round the pool.
All in all a great holiday was had and we will definitely be going back!!!
So don't read all the bad reviews on here because they mustn't be easily pleased and just like to complain.
Thank You Puerto Azul for a well deserved break xxx

Stayed June 2014, traveled with family
Helpful?
6 Thank Dawn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pilarderada, Director de Relaciones con Clientes at Servatur Puerto Azul, responded to this review, June 9, 2014
Dear Dawn E.

We are glad to read you had a great experience at Servatur Puerto Azul and would like to return! Also thank you for all your positive comments regarding the food and the facilities.

We look forward to welcoming you again very soon!

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,650 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (396)
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English first
Bradford, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 5, 2014

Just had a weeks stay in puerto azul excellent view of Puerto Rico beach food great really good selection something for everyone.pool was brilliant kids loved it.hotel lovely and clean all staff were fantastic would recommend this hotel great for families with kids.

Room Tip: Stayed in Room 2405 excellent view and not too far from pool
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank T0yah81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pilarderada, Director de Relaciones con Clientes at Servatur Puerto Azul, responded to this review, June 9, 2014
Dear T0yah81,

Thank you very much for your positive feedback about your experience in Servatur Puerto Azul!

We look forward to welcoming you again very soon!

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
EDINBURGH
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed May 23, 2014

I stayed at this hotel in May 2014. Part of the accommodation had been sectioned off as they are being refurbished but there was no noise at any time.
The Main Building where Reception restaurants bar etc are has been beautifully refurbished to the standard you would expect from group Servatur the food was amazing as was the service in the restaurant reception and the cleanliness throughout the main block and the apartments at this hotel .The apartments where clean comfy but basic huge bed room with dressing area and ensuite
The balcony had fabulous views over the harbour and Puerto Rico Beach,and you can easily walk down to both in 15/20 mins but you may want to get a taxi back in the heat of the day.
The pool area is huge with heaps of loungers,there is also a quiet sun area for the sun worshiper's
With great Jacuzzi on the edge of the cliff fab view.
The only things that I didn't like was;there are no saucers anywhere in this hotel and teaspoons
are sometimes hard to find.
Pool bar entertainment centre although beautiful tables ar chairs are in here the glass tops are not practical as the always look dirty, and this bar has no atmosphere it's dull and dreary they need to brighten and tidy it up.They should also stop playing Ibiza Anthems during the day when people want to relax.( Should state this was only part of the music played the rest was pleasant).
However there is a beautiful bar in the main building which would be ideal to have pre dinner drinks or chat but there is no service in here only soft drinks beer a coffee.This is a great pity please put a piano or some background music in here and open the bar please.
I did enjoy my stay here and hope to return can't comment on the entertainment as I went out with friends most nights and I would recommend this hotel

Room Tip: I would stay close to main build but there are plenty of lifts .All floors are lower than The Main...
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  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank MARYDOLLEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pilarderada, Director de Relaciones con Clientes at Servatur Puerto Azul, responded to this review, June 3, 2014
Dear MARYDOLLEdinburgh,

We would like to thank you for having chosen Servatur Puerto Azul for your holidays.

It is good to know that you had a good stay but we are also thankful for your critical comments, which make us learn and improve.

We are happy to know you would recommend our hotel.

Thank you again for your confidence in us and we hope to welcome you back in the near future.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 23, 2014

Just back from a weeks stay in puerto azul. Do not understand how anyone can moan. Had a fantastic stay. Lovely room with fantastic views-2406. Pool was great and kept clean. Adult jacuzzi was relaxing. Food was good with great choice for everyone-even if you aree a fussy eater. Plannin on returning soon.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank xixleighann26xix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pilarderada, Director de Relaciones con Clientes at Servatur Puerto Azul, responded to this review, June 3, 2014
Dear xixleighann26xix,

First of all we would like to thank you for having chosen Servatur Puerto Azul for your holidays and also for sharing your opinion with other travelers.

We are glad that you had a good time with us. Thank you for your comments regarding the rooms, the food and the facilities. It is a pleasure to know you will return.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 21, 2014

We got back last week from the peurto azul.. Family of 4 with 2 small children! I have to say we thought the food was excellent for an all inclusive 3*. Very tasty homemade foods plenty to choose and varied a lot!! I was impressed with that!!! Rooms were great although I did feel the floors and bath weren't cleaned as good as they should of been after the maid had been!! The pool is great lovely music and atmosphere was perfect!! Always ice creams available for kids and you can take food from the restaurant and eat in the pool bar The bar was great everything was easy accessible for adults and kids! The game room was brilliant u can keep an eye on the kids in there whilst sunbathing round the pool!! We were disappointed in the times at which the entertainment was on!! 10pm when the kids are getting ready to want there beds! It should start a little earlier and go on for longer to entertain adults and kids!! The staff were great! Very friendly and helpful!! Yes the wifi was a disaster! It deffo needs sorting! We thoroughly enjoyed out holiday! And would probably return if the wifi was sorted!! Overall fab holiday enjoyed it there

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kagzykoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pilarderada, Director de Relaciones con Clientes at Servatur Puerto Azul, responded to this review, June 2, 2014
Dear Kagzykoo,

First of all we would like to thank you for having chosen Servatur Puerto Azul for your recent holidays and also for sharing your opinion with other travelers.

We are especially glad about your opinion regarding the staff and the All Inclusive service. Also thank you for the critical comments, which help us to improve.

We are glad to know you would return!

We are looking forward to your next stay with us.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed May 14, 2014

While I have stayed in this hotel many time and never had a problem with them I have to honestly say that there all inclusive package is not great. I am just back from a week there and this is the first time to go all inclusive. Breakfast was ok typical selection, lunch was not great not a good choice and dinner was just awful. Two sittings 6.00 or 8.30, we picked the later time and the food was congealed, cold and basically left overs from the previous sitting. we ate there one night and could not face it any other, the menus were put up daily and it was not appealing. I woild say it is very cheap to eat out in any restaurant there.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle2710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pilarderada, Director de Relaciones con Clientes at Servatur Puerto Azul, responded to this review, May 20, 2014
Dear Michelle2710,

First of all we would like to thank you for having chosen Servatur Puerto Azul for your holidays.

We deeply regret you did not enjoy the food. Regarding this matter, we would like to say the menu has been elaborated taking into consideration our experience during these years and the historical satisfaction controls.

In any case, every guest comment helps us to improve our services.

We hope to welcome you back in the future.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed May 13, 2014 via mobile

Just returned from a lovely family week here carnt understand why people moan it's a good quality 3 star rooms are clean fabulous views over puerto rico food was good lots to choose from if you want 5 star then go pay 5 star prices staff was friendly didn't have one problem the adult jacuzzi was amazing that felt like a 5 star feature amazing view and so relaxing

Stayed May 2014, traveled with family
Helpful?
7 Thank leann75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pilarderada, Director de Relaciones con Clientes at Servatur Puerto Azul, responded to this review, May 14, 2014
Dear leann75,

Thank you very much for letting us know your opinion about your stay at Servatur Puerto Azul. It is very important for us.

We appreciate receiving comments like yours regarding the food, the staff and the adult area and its views.

We hope to welcome you back in the near future.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Servatur Puerto Azul

Property: Servatur Puerto Azul
Address: Avenida La Cornisa 13, 35130 Puerto Rico, Gran Canaria, Spain (Formerly Servatur Aparthotel Puerto Azul)
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#10 On the Beach Hotel in Puerto Rico
Price Range (Based on Average Rates): $
Hotel Class:3 star — Servatur Puerto Azul 3*
Number of rooms: 385
Official Description (provided by the hotel):
Servatur Puerto Azul hotel, with a 3 star category, is located between the beaches of Amadores and Puerto Rico. Built on a cliff top, with a privileged situation over the ocean, providing spectacular views. Servatur Puerto Azul provides 385 units, totally equipped, as well as different bars and a restaurant where you can enjoy international and canarian cuisine. Servatur Puerto Azul has two swimming pools (one heated during winter months), large sun lounge with complimentary sun beds and sunshades, a relaxation area with jacuzzi, gardens, sport areas and children playgrounds. ... more   less 
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Also Known As:
Servatur Aparthotel Puerto Azul Hotel Puerto Rico
Puerto Azul Aparthotel Rico
Puerto Azul Gran Canaria
Puerto Azul Aparthotel Hotel Rico
Servatur Puerto Azul Puerto Rico, Gran Canaria

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