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Servatur Puerto Azul
Ranked #24 of 67 Hotels in Puerto Rico
Reviewed January 21, 2014

Stayed here a few years back as my first holiday away with a mate.
1) The check-in was quick and smooth, the receptionist was a great help. However, understanding how to get to our room via 2 lifts and some steps with suitcases that weighed a tonne proved difficult.
2.) The room was standard 3* but very spacious. We had an amazing balcony which has amazing sea views and views over the town. The beds were your usual hard beds that you get abroad, nothing different there really.
3.) me and my mate stayed all inclusive, meaning, we got fat. The food is your usual when you go away. Burgers, hot dogs and chips on tap. However, they did do some show cooking of an evening in the restaurant which was nice.
4.) The facilities were good, nice big pool and we loved the adult area on the cliff top overlooking the beach and sea. We went in June, and even from then it was difficult to get agood sun lounger, so we had to get up early even though we were out partying untill dawn
5.) The area surrounding the hotel is amazing, the town istself is lovely and only cost around 3 Euros in taxi. However. if you walk up the hill from the aparthotel there are a few shops and restaurants which are lovely.
All in all, a good stay away, would hate to stay here over a week though.

Room Tip: Get a room with sea view
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  • Stayed: February 2013, traveled with friends
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1  Thank Charlottier13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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915 - 921 of 1,942 reviews

Reviewed January 20, 2014

Just returned from a week in this hotel. On arrival given complicated instructions involving 3 lifts and walks along the outdoor corridors to look for our room. Not easy to follow at all and the numbers of the rooms seemed to make no sense at all, but found a sign directing us back to reception. We asked for another room perhaps closer to reception but the hotel was fully booked, and we couldnt be moved. The receptionist however remained positive and professional and took us to our room but even she was hesitant as to if she had brought us the right way. She said that it is a common problem, and that they have to put up with many peoples frustrations when trying to locate their room, but despite her regularly informing management, nothing is done. Once in our room the view over the port was priceless and nice to have sun loungers on the balcony, but the room was tired and dated, the painted furniture was chipped, there was no air conditioning. A previous review mentioned that maid service didnt clean but made the beds. Even this wasnt done, but the bins were emptied. As usually when I travel, the complimentary shower gels etc are regularly replaced, on this occasion I only took travel size toilettries only to find that we were only provided with 4 sachets at the start of the holiday.
The pool area was fine and despite the hotel being full, there was never a shortage of sunbeds, and there is an area for over 18s as well as a sun terrace and the area around the pool.
We were happy with the food and despite being vegetarians we never went hungry.
The drinks - soft drinks, lager and wine were all self service, the lager was nice but the wine was horrid. I did try a few of the cocktails which are served from behind the bar but they were ready mixed and just tasted like fruit juice.
The entertainment was amateurish but quite funny because of it. This was in the pool bar which could be a bit chilly on an evening but there were some outdoor heaters. There is 1 other bar called the piano bar although it has no piano, no staff and the faux leather on all the chairs was peeling. But it has a fantasic view over the port.
As described it is very hilly but I misunderstood just how hilly. I had read that there was a bus service outside the hotel but was informed by the rep that this didnt run anymore. 709 steps down to the port. Taxis are cheap though.

Room Tip: As near to receptionas possible to save you from a hike whenever you need to go to your room.
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  • Stayed: January 2014, traveled with family
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3  Thank diane f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2014 via mobile

Second time here and was better than first hotel staff best I've experienced pleasant helpful and full of life always there if u needed then rooms big and spacious with amazing balconies with stunning views and a nice touch was a lovely bottle a wine as a thanks for returning would recommend this hotel to anyone got a new roof terrace which is spectacular many thanks fir a wonderfull stay deffo returning later in year :)) see u soon

  • Stayed: January 2014
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5  Thank Glasgowgod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

We requested a room with a sea view having read that some rooms have a hotel in front of them. Could not fault the room which had a spectacular view. We had second sitting for dinner which meant there was no room on the outside terrace after as all the first sitting had taken all the seats. This meant we could not see the evening entertainment which for the most part looked reasonable. We found the food to be pretty boring and often cold. I know it's a 3 star but they could offer more choice and make it hot. The drive to cut down on staff has meant that soft drinks, wine, beer and coffee are all self service which meant there were no queues which is a big plus. You only have to queue for cocktails etc and they also had bottles of sparkling wine which is a first for us on a fully inclusive. The 700 steps are a challenge, but we did manage both down then up but a taxi is only a couple of euros so not expensive. The fireworks on New Year's Eve were possibly the best we have ever seen, with fireworks being let off around 3 bays and lasted for a good 15 minutes. I think it's good if you have children but not really for couples only. Also the outside jacuzzi in the adults only area is not heated! In December it's freezing which was a shame as we partly booked because of it.

Room Tip: E mail and ask for uninterrupted sea view. Room 3006 is fab, end of row.
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  • Stayed: December 2013, traveled with friends
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1  Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2014

Upon arrival at hotel, greeted pleasantly enough at reception and directed to room. On first inspection room was quite pleasant. Rooms cleaned 5 times weekly (Really this means beds made and towels changed, no actual cleaning. Toiletries not replenished when used...) Sheets changed midweek. Breakfast looked promising! Plenty of choice for either cooked or continental but unfortunately all cold even cooked breakfast. Ran out of fruit juices and glasses, only 1 toaster for whole hotel!!! Lunch times were disappointing to say the least. If you like burgers, sandwiches,hotdogs and pizza you're onto a winner here. Not much else apart from salad. Our evening meal time was 6.00 - 7.15pm. Don't be mistaken to think you can go in at 7.00pm as you will either be refused entry until 7.45 or told you have to be finished in 15 minutes as they close the dining room to clean and reset. This is obviously because they do not have enough crockery to serve all the guests. Extremely poor choice of menu but again if you like spaghetti bolgnese hey! it's on every lunch and evening! Unfortunately we are not fond of pasta. Most unhelpful dining staff I have ever been unfortunate enough to encounter. People walking around dining room in bare feet and some men with no shirts, not a pretty sight at meal times. Running out of spoons is a regular occurence and occasional chipped crockery to contend with. Luckily the hotel staff were not in control of weather which was the only highlight of the holiday. No wonder this "All Inclusive" hotel has a shop attached so at least there is a slight chance you can get something reasonable to cook in your apartment otherwise why provide you with microwave, toaster and cooking facilities etc. Also the bar staff obviously don't want to waste their time putting the customer first so be prepared to form a queue whilst they stand and chat amongst themselves and ignore you for 5 or 10 minutes before they grudgingly serve you. Would never have any intention of returning to this appalling hotel and would certainly advise other potential tourists to check other options before booking to come here

  • Stayed: January 2014, traveled as a couple
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3  Thank Angela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2014

Just returned from the Puerto Azul with my son who is 8 years of age. We arrived at the hotel on 28th of December for 1 week to spend the new year there. I'd like to start of by saying the hotel is great the adult area is amazing the hotel is spotless the food is some of the best all inclusive food i have ever had BUT and its a big BUT there was only a very small hand full of English people in the hotel it was over run with Swedish, Norwegian and Danish people who were very, very arrogant they would not move to let you walk by they would push and shove into you and at times it was quiet intimidating. Me and my son spent most of the week down the beach as a result. However the day before we departed my son was severely beaten up by three very large Norwegian boys and when i went to complain to his parents i was also attacked by his mother. I paid a large amount of money for this holiday and feel very disappointed about the fact that we was placed here i was informed that this only happens at Christmas time and that through out the year it is predominantly a English staying hotel and with that in mind i would defiantly return to the hotel cause i cannot fault it except for the entertainment which is basically none existing but as for the Christmas time i will defiantly not be returning and would advise anybody who was considering booking at this time to think twice .

  • Stayed: December 2013, traveled with family
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1  Thank trish096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2014

on arrival it looked good then got showed to our room and we thought this is not good had to go down a dingey corridor to get to the door got inside and thoght no we dont like this but openened the curtains and thought wow great big balcony table and chiars for four plus 2 sunbeds but most inportant sea views.dinner the first night we thought no dont like this but we were tired from travelling this was the 23rd of december 2013 . xmas eve time to look round the weather was fantastic about 72 not a cloud in the sky thats what we came for and we thought we are not big fuss people so just went with the flow.the place just got better and better one overcast day in ten not bad considering the weather at home. swimming in the sea on xmas day and everyday felt great. even the food was ok if u take your time and look for stuff u like the adult area with the jacuzi is nice shame its not heated though. ferry trip to peurto de morgan is worh a trip about 11 euros each. the only down side is the 700 steps to the beach but taxis are cheap so save your legs. we found a stunning little beach at the bottom of the hill cross the road and turn right follow the path along then you come accross a lovely little bay spent most of our time there, all the staff at puerto azul work very hard so you can relax and have a great holiday.we were a couple and just did our own thing but this place is fantastic for families its got evrythig to keep the kids happy, we read some bad reviews about this place but in our experience we had a fabulous hoiliday

Room Tip: our room was number 4505 i would say the higher up the better
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  • Stayed: December 2013, traveled as a couple
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4  Thank deff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Servatur Puerto Azul

Address: Avenida La Cornisa 13, 35130 Puerto Rico, Gran Canaria, Spain (Formerly Servatur Aparthotel Puerto Azul)
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#13 On the Beach Hotel in Puerto Rico
Price Range: $110 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Servatur Puerto Azul 3*
Number of rooms: 385
Official Description (provided by the hotel):
Servatur Puerto Azul hotel, with a 3 star category, is located between the beaches of Amadores and Puerto Rico. Built on a cliff top, with a privileged situation over the ocean, providing spectacular views. Servatur Puerto Azul provides 385 units, totally equipped, as well as different bars and a restaurant where you can enjoy international and canarian cuisine. Servatur Puerto Azul has two swimming pools (one heated during winter months), large sun lounge with complimentary sun beds and sunshades, a relaxation area with jacuzzi, gardens, sport areas and children playgrounds. ... more   less 
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Also Known As:
Servatur Aparthotel Puerto Azul Hotel Puerto Rico
Puerto Azul Aparthotel Rico
Puerto Azul Gran Canaria
Puerto Azul Aparthotel Hotel Rico
Servatur Puerto Azul Puerto Rico, Gran Canaria

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