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“Group holiday”

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Servatur Puerto Azul
Ranked #20 of 68 Hotels in Puerto Rico
Lanark, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Group holiday”
Reviewed April 30, 2013

Stayed here in April as a group. The rooms are lovely. Big balconies with great views.
Pool area a bit depleted but the hotel is addressing this and closing for 6 weeks. The big let down was the food. Plenty of choice but everything was cold. Constantly. Breakfast and lunch was the same every day. Dinners were hard going. None of our group is overly fussy but did find ourselves paying to eat out a couple of times as our innards were groaning at the thought of cold congealed food.
In saying that the price we paid was probably not much more than we would have paid for self catering so even if you can eat breakfast, lunch and your drinks, your still gaining. Would return as its a lovely complex.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank janet201188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (414)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
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English first
Dundee, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 27, 2013

We stayed here as a couple in April 2013. The day we left the hotel was closing for around 6 weeks for refurbishment so I would expect that some of the minor problems (broken Jacuzzi, missing tiles etc.) will be fixed for future visits.
I loved this hotel, everything was better than I expected for the price paid. The one bedroom apartment was spacious and clean. There was a huge balcony and a beautiful view over the harbour and beach. The food, entertainment and self serve drinks were all good. A nice bonus was the upstairs bar which showed football which meant my partner could watch a few games whilst still enjoying the all inclusive beer.
I think this hotel tries hard to provide a nice holiday. As we were there the day before they closed it was getting very quiet but they were still offering a huge range of food at the buffet including cooking up steaks and rows of nicely presented cakes.
When I consider the hotel cost only 35 euros per day, for a room with view to die for, unlimited drinks, snack, meals etc., it is great value. I think if you want an all inclusive at this price to fulfil your every holiday need for a week then you will be disappointed, but Puerto Rico is a great resort so get out and enjoy it.

Room Tip: Don't worry too much about the room you are allocated. They all have lovely views.
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  • Stayed April 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
10 Thank Vicky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umeå
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 19, 2013

We stayed here a week new year 2013. The food was very good with lot of choices and fresh vegetables. Had a very nice seaview from our room (didin´t pay extra for seaview). Nice pool but the bigger one had no heating the first days (broken heater) so it was really cold water. We dont mind walking and prefeer to bath in the sea. You have two very nice beaches in walking distance. But there is a hard climb when you are going back to the hotel by foot.

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
3 Thank Mikke69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morpeth, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 18, 2013

This place was appealing to us when we researched to book and by golly did it deliver. Fantastic views, perfect weather, lovely pool lay-out and sun beds aplenty. Jacuzzis if you want and a supermercado just outside the main door. Rooms are roomy and balcony view over the sea just perfect. Staff, all staff were very pleasant and some went the extra mile to make your stay very welcome. Food was extra special. Variety, tasty, plentiful and regiment with 2 sittings 1 in each of 2 restaurants, so no pandemonium. 700 steps down to harbour and ground level. We walked back up..................once! After that it was a 3euro taxi ride back up. Walked along to Amadores which is well worth a keek. 10euro ferry return to Mogan also worthy of thought. All in all, when we get back from a holiday and sort our memories of it and photos we rate them with our other holidays. This one at the Puerto Azul is up there at the top. Just enjoy.

Room Tip: We were on block 4 room 4801 and couldn't fault it for comfort, vista and solitude.
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  • Stayed April 2013, traveled as a couple
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Helpful?
8 Thank WayfarerBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dorset
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 17, 2013

We went to this hotel on an all inclusive deal. It was a good price. The hotel is very high up in the resort but the town is built around the hillside location. Our first impression was a rather grand reception area. However, on having to go down 3 lifts to get to our rooms we discovered that the corridors and lifts are all a bit tired looking. The rooms are quite good as they were obviously once apartments so you get your bedroom and a sitting room with a kitchenette as well. Always good to have a kettle and fridge in the room. The balconies provide a wonderful view across the resort. The swimming pool area is large and the pools are a little chilly but you get used to it! The adult only area is a lovely. Its just a shame that the Jacuzzis are cold and some of them are broken. The pool bar gave fast service but again is a bit tired looking. We thought that the food selection at breakfast, lunch and dinner was really quite good. There was a Swiss theme night and a Chinese theme night whilst we were there. The staff were efficient at keeping it clean and tidy in the restaurant. Although it is all buffet style it did not feel like it was a bun fight! There are lots of Scandinavians who go to this hotel we didn't find them unfriendly or difficult. The beach at Amadores was lovely and well worth a visit. We understand the hotel is due to be re-furbished very shortly and this should bring it up to scratch again.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chezzymar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford, United Kingdom
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 17, 2013

We have just spent an excellent 2 weeks at this hotel. We travelled as a couple therefore didnt have any children with us and were a little worried it being a family resort.
There is a special Adult only area during the day which is lovely as you can still hear children playing and enjoying themselves without being hit, splashed etc.
The food was varied and well presented, a lttile broing breakfast after 2 weeks but what do you expect. They have themed evening meals too so they do try hard.
Staff were great always very helpful and friendly.
Rooms are a little hard to find on arrival and you definitely need the lifts. Overall we had a great time and it was excellent value for money. Please visit.

Room Tip: Just before we went some people had been burgled on lower floors, so maybe ask for
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Childcare2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 16, 2013

After paying £1500 for two of us for a week and seeing the photos on the first choice website we looked forward to a nice relaxing week in the sun. Me and my partner arrived at this hotel and was given a room furthest away from reception, room 3005. we were given a map and it took us ages to find! The room was disgusting, as soon as we opened the door it smelt, there were fag burns in the furniture, the bath had enamel missing of it and the shower curtain was dirty. The bathroom door wouldnt shut and when you sat on the toilet you had to hold the door closed with your foot!! The tiles on the terrace were broken and loose and the smell of sewrage was strong, the patio door didnt lock properly and it became apparent that this was one of five rooms burgaled and belongings stolen. We immediately asked for a move to another room, but was told by a very nasty receptionist that this was impossible. We never unpacked and Next morning we spoke to the rep and she did finally at 2pm in the afternoon get us moved to another room 4506 which was a little better but unfortunately the door didnt lock for the whole time we was there!! Luckily my partner always trys the door handle to check the doir has shut or else we wouldnt have known.We reprted it several times to be told it would be sorted but never was which was very upsetting as we had to carry all of our valuables around with us the whole time. The receptionist accused us of holding the key card next to a mobile phone which was ridiculous as my partner kept it in his wallet, the food was disgusting, poor quality and cold. Poor hygiene standards in and around the restaurant and pool areas left a lot to be desired, the adult only area is a nice area, but wasnt cleaned for the week we were there, neither were the jacuzzis which had a horrible film floating on the top, it also never opened until 9.30am which was ridiculous as people around the pool area were putting towels on sunbeds from 7.30!! As an adult only area you would think they would open earlier, especially as they dont bother to clean or hose it down anyway!!Also we noticed that although it was an adult only area, spanish children werebeing allowed in and we witnessed a child of about 6 going into the jacuzzi unsupervised!! The only positive thing i can find to write about this hotel is the lady who cleaned our room was very thorough and kept a very tired and dated room spotlessly clean, pity the rest of the staff in the hotel didnt match up to her standards. Heed the poor reviews and stay away from this hotel.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nursey66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Servatur Puerto Azul

Property: Servatur Puerto Azul
Address: Avenida La Cornisa 13, 35130 Puerto Rico, Gran Canaria, Spain (Formerly Servatur Aparthotel Puerto Azul)
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#10 On the Beach Hotel in Puerto Rico
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Servatur Puerto Azul 3*
Number of rooms: 385
Official Description (provided by the hotel):
Servatur Puerto Azul hotel, with a 3 star category, is located between the beaches of Amadores and Puerto Rico. Built on a cliff top, with a privileged situation over the ocean, providing spectacular views. Servatur Puerto Azul provides 385 units, totally equipped, as well as different bars and a restaurant where you can enjoy international and canarian cuisine. Servatur Puerto Azul has two swimming pools (one heated during winter months), large sun lounge with complimentary sun beds and sunshades, a relaxation area with jacuzzi, gardens, sport areas and children playgrounds. ... more   less 
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Also Known As:
Servatur Aparthotel Puerto Azul Hotel Puerto Rico
Puerto Azul Aparthotel Rico
Puerto Azul Gran Canaria
Puerto Azul Aparthotel Hotel Rico
Servatur Puerto Azul Puerto Rico, Gran Canaria

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