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“Very surprised at how nice it was”

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Portonovo Apartments
Reviewed July 19, 2011

We were very surprised at the apartments they were spacious, clean and tastefully furnished. The pool was spotlessly clean with plenty of comfortable sun loungers. The grounds were also beautifully landscaped which meant that even though it had a road right outside you had privacy. The hotel restaurant and bar provided excellent value for money during the day and turned into a great Indian restaurant in the evening which served good quality delicious food. The staff were extremely friendly and helpful. The location was ideal 2mins from the beach and right across the road from the harbour where most of the excursions leave from (recommend the water taxi to Mogan and the Dolphin search on the Supercat). There are several good value for money supermarkets very close by and also a vast number of restaurants and bars. The only downside was there was no air conditioning and hiring the fan was quite expensive but this said it was a minor detail.

  • Stayed: July 2011, traveled as a couple
    • Value
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6  Thank mlanney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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209 - 215 of 282 reviews

Reviewed July 19, 2011

Great location and service from very professional staff . The Taj Palace restaurant within the hotel can match the best in Europe .Im looking forward to the new opening of the roof garden DELUXE LOUNGE overlooking the harbour this winter and the NOVO art gallery.

Room Tip: Go for fourth floor rooms . Great view.
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  • Stayed: July 2011, traveled with family
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8  Thank eduardo99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2011

just returned from great holiday at portanova. We stayed on lst floor overhead cocktail bar and it was perfect. no problem with noise and very comfortable in apartment. lovely pool and it was very quiet and restful. reception area needs make-over as my first impression when I walked in was not good and I was dreading what the apartment would be like, but I was pleasantly surprised - very comfortable.

ideal location - beside the marina and 100 metres from beach. supermarket underneath apartment and very well stocked and very reasonable prices.

no hills to climb which was a real bonus. will stay here again and would definitely recommend for a quiet holiday.

  • Stayed: July 2011, traveled with friends
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6  Thank Marge212094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2011

Please don't believe what is in the review below, we were at the apartments at the same time and I can hardly believe they are talking about the same hotel.

Our apartment was spotless. Very clean and very modern with fantastic views of both the harbour and the beach. It was probably the cleanest, newest apartment room I have stayed in. It looked like it had just refurbished.

The maid cleaned our room almost everyday with towels being changed every second day.

The pool area was always clean and was never overcrowed, there was always spare sunbeds everyday we were there. The pool was cleaned every morning.

Some of the apartments are owned by spanish families and therefore they use the pool area like any other guest.

People go holiday to have a good time round the pool. Surely you expect to see families and people having a good time on holiday. Not sure when there were 50 to 60 people round the pool, feel this review this ridicously over exagarated!

The apartments are an excellent base to explore the resort, the beach is straight over the road and all the bars and restaurants are only a short, flat walk away.

The apartments are very secure. We often arrived back at the apartments late at night. All gates and doors were locked, with the only way in being the reception where you were greeted by the security guard. Felt very safe in our apartment.

The pool bar always had plenty of tables free whatever time of the day you wished to use it. We however tended to use the other restaurants that were right on the doorstep of the hotel so even an overcrowed pool bar wouldn't have been an issue.

Our apartment was well equipped, more than adequate should you wish to cook in there. There was also a room service menu where you could have breakfasts etc delivered straight to your room at no extra charge to the pool bar.

Not sure why people keep commenting on being greeted on arrival by the security guard. Surely all you need is the key to your room and be told where it is, not sure why this is an issue. At the end the day your not in 5 star hotel.

Puerto Rico is an excellent holiday resort with everything you could want there. Lovely beach, lovely restaurants and lots of great bars. The Portonovo Apartments are the perfect base to enjoy all this and have a great holiday.

When stopping in apartments I feel you need a nice clean room, nice clean pool area with plently of sunbeds and a good loaction to explore and the make the most of the resort. I feel these apartments met all requirements. If your looking for anything more than this I suggest you should be looking for 5 star hotels.

I don't normally write reviews but have just arrived back last night and had such a fantastic time and felt that most of what are in the reviews below aren't remotely what we experienced.

I would definetly recommend these apartments and would definetly return.

Couple, both 28.

  • Stayed: July 2011, traveled as a couple
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10  Thank Michelle503982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2011

After a relatively easy arrival to Gran Canaria and the hotel itself, I was terribly disappointed by what followed. After first entering the reception, we were greeted by a seemingly fed up man who only took time to check our passports, grunt and pass our keys. On first impressions, I honestly believed I was walking into some form of youth hostel. After making our way to the room, It was at first what I expected, except for the unclean floors, dirty cutlery and broken shower. Although we are all relatively clean and tidy people, I was bitterly disappointed by the lack of cleaning the maids actually did. They only came into our room once, towards the end of the holiday, to change two towels and then leave again. We had to clean our own towels for they were not changed regularly enough.

Just like the maids, there was a lack of cleaning of the pool too. Throughout the whole week I stayed, It was only cleaned once, ten minutes before our coach arrived. Me and my friends stopped using the pool after a few days, for it became murky and different items such as plastic bags began floating around.

On weekends it seems the local Spanish decide that the hotel is a place for them to roam. around 50-60 people extra were around the premises on Fridays, Saturdays and Sundays, using the pool and cramming up the bar. I honestly wouldn't have minded if it hadn't have been for them disrupting the peace and splashing everyone around the pool.

I feel the main problems with this hotel is its cleanliness, lack of service and lack of security. If you want a good holiday in Puerto Rico, do go somewhere else, possibly the new hotel built just 150m away from this one.

  • Stayed: June 2011, traveled with friends
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7  Thank agarr11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2011

Me and my boyfriend stayed at this hotel for 2 weeks and with in 10 mins of being in our room i was on the phone to thomson 24 hours help-line!..the room was very poor and i was shocked when we arrived to be greeted by the security guard!...when i booked our holiday i requested NOT to be on the ground floor and we was!!...

The room looked like it hadnt even been cleaned before we went in and nothing like the pictures that are on the websites...

*The bathroom was old fashioned...stains in the bath and the toilet seat...the shower was shocking only stayed hot enough for 1 person.

*The bedroom was very stuffy at night time because we could have our windows open with being on the ground floor and i didnt feel safe.

*The kitchen was AWFUL....we didnt use the stuff for self-catering as it was discusting..limescale in the kettle...draws dirty!!...eating out was the only option for us.

We didnt see any cockroaches the whole 2 weeks...the only thing that got to me was the fact we had lizards in our room so i had to sleep with towel under the doors at a night time!! and couldnt even leave our patio door open because of them...
We did ask to change room the day we got there but the reception said there was no more rooms available!!

The location was perfect for us...was quite close to all the bars and places to eat but we spent most nights in WIGWAMS next to the hotel...i highly recommend this place to anyone!

I must say this has been disappointing for us and prob the worst holiday i have yet been on!

Room Tip: if you go here dont be on the ground floor!!
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  • Stayed: June 2011, traveled as a couple
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4  Thank Rachel-Don
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2011

First room very poor, rusty fridge, rusty bath, cockroach dead in kitchen cupboard, no bottom in a bedroom drawer.......I could go on ! However we were moved to another room which was much better. The towels were changed once during our week stay and there was no bath mat so one of the hand towels had to be used to step onto when getting out of the shower. The bedlinen not changed at all. No air conditioning made sleeping difficult and to leave a window open was noisy.
A little more attention to detail and inexpensive finishing touches would make this a much nicer place to stay as the location is ideal.

Room Tip: The higher the room the better the view.
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  • Stayed: June 2011, traveled as a couple
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1  Thank Fileypaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Portonovo Apartments

Address: Calle de Juan Diaz Rodriguez, 29, 35100 Puerto Rico, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Beach Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #19 of 51 Specialty Lodging in Puerto Rico
Price Range: $77 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Portonovo Apartments 3*
Number of rooms: 153
Official Description (provided by the hotel):
This property is 4 minutes walk from the beach. Apartamentos Portonovo is 100 m from Puerto Rico Beach in Gran Canaria. Set in gardens, the complex offers an outdoor pool, 24-hour reception and free WiFi in public areas. Each modern apartment has a living room with a sofa bed, balcony and flat-screen TV. There is a safe, private bathroom and a kitchenette with a fridge, microwave and coffee maker. There is an on-site restaurant, snack bar and supermarket, as well as a poolside bar. The complex also has a hairdresser's, laundry service and a massage center. ... more   less 
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Also Known As:
Portonovo Apartments Puerto Rico, Gran Canaria

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