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“Sad hotel for younger people”
2 of 5 bubbles Review of Hotel Riosol

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Hotel Riosol
Ranked #16 of 70 Hotels in Puerto Rico
Pirkkala, Finland
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Sad hotel for younger people”
2 of 5 bubbles Reviewed March 8, 2013 via mobile

We stayed 8 days. We had room for 5. Two rooms complex and really small balkanys. In 4 person apartment balkanys are bigger ones. If you have to handle any business thru internet dont choose this hotel. There is wifi only in reseption and it works mayby ten minutes when connection breaks. Speed is really poor. There is shopping center nearby and pools are decents. But to beach you have to walk some. There are stairs near by :) and you get exercise. We'll choose another hotel next time.

Room may be cheap but you have to pay everything else: tv, safty box, air condition...yes there are not air condition, only if you buy on :(

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kai H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparthotelRiosol, Director de Relaciones con Clientes at Hotel Riosol, responded to this review, March 8, 2013
Thank you for your review. We genuinely appreciate your feedback and are always looking to make improvements. We are sorry to hear that our resort did not meet your expectations.
Though our one-bedroom apartments have big balconies, the two-bedroom apartments only have small balconies.
We are addressing now the problem of the wifi conection in the Hotel and we do hope to have it solved soon.
We will be sure to pass along your feedback to better serve our guests in the future.
Thank you.

Lorenzo Sentis
Customer Service/Riversun Touristic
customerservice@riversun-touristic.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,318 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
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  • Finnish first
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English first
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 5, 2013

Excellent week at the Riosol in January 2013 that we have booked 2 weeks in June.

Most of my family have stayed there for almost 20 years summer and winter, did not think it would be that good.
Our first trip this year showed us what we had been missing.

Great rooms, great views, great staff. Cannot wait to get back there.

Room Tip: Most rooms face the sea and sun.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparthotelRiosol, Director de Relaciones con Clientes at Hotel Riosol, responded to this review, March 8, 2013
Thank you for commenting. Wow, twenty years visiting us! We are thrilled that you enjoyed your stay with us. We are also very pleased that you liked our rooms, superb views and found our staff members to be friendly! Their goal is to provide the ultimate vacation for all of our guests. We are looking forward to your next stay with us. Come back soon!
Kindest regards,

Lorenzo Sentis
Customer Service/Riversun Touristic
customerservice@riversun-touristic.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frederikshavn, Nordjylland, Denmark
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 3, 2013

We stayed at Riosol for four weeks in januar/ februar 2013 and we had a great holiday. It was our second stay at Riosol, and we will sertainly come back again next year. We love the fantastik sea-view, and the big terrace with 2 sunbeeds. The appartement is nice and clean. The staff is pleasant and helpfull, and the restaurant is very good. We had chosen half-board, which we did not regret, the food was good and there were plenty of it.
There is a good atmosphere and great entertainment in the evening. One thing could better - the free wifi. It was slow and ustabel.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Birgit K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparthotelRiosol, Director de Relaciones con Clientes at Hotel Riosol, responded to this review, March 8, 2013
Thank you for taking the time to post you review on Trip Advisor. We appreciate anytime our guests share their experience. We are thrilled you had so many positive notes to share about our hotel and the staff. We have also noted your feedback about the wifi and we will improve it.
We hope to have the opportunity to welcome you back to our hotel!

Warm regards,
Lorenzo Sentis
Customer Service/Riversun Touristic
customerservice@riversun-touristic.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow
Level Contributor
78 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed March 1, 2013 via mobile

Hormiguero is the house where hormigas (ants) live. We really likes to be a part of it and share this experience with neighbors. Absolutely fantastic sea-views! Convenient and clean rooms. Really no negatives about service apart maybe from the quality of buffet food, but honestly this is just a buffet...

I would not stay there long, 1-2 night max, but first impression will be the strongest. Good value I think.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DonNico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparthotelRiosol, Director de Relaciones con Clientes at Hotel Riosol, responded to this review, March 9, 2013
We would like to express our thanks for your kindness at having published your opinion on Tripadvisor. I am glad you enjoyed the fantastic sea-views that our Hotel has to offer. We have a privileged situation right at the top of Puerto Rico in Gran Canaria and due to the sum of our original architectural design and the large terraces of most of the apartments, we can provide spectacular views and the maximum hours of sunshine for our guests.
Kindest regards,
Lorenzo Sentis
Customer Service/Riversun Touristic
customerservice@riversun-touristic.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oulu
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 27, 2013

We stayed at Riosol in February 2013 for six nights. It was our first stay in Gran Canaria and ofcourse Puerto Rico. We really enjoyed our stay under that lovely sun. Riosol turned out to be a Great hotel for us. We had the half-board so we had breakfast and dinner every day at the hotel. Food was good and there were plenty. There was also always a very fresh salad serving.

The rooms were nice. We had a very small balcony, there were probably only 6 rooms that had a balcony that small, there was no sun-bathing on that, but that was not our intention anyway. The beach is quite far, but there is a good route and taxis are very cheap!

Room Tip: See if you can choose the size of the balcony! :) + the food is yammies! :D
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Minna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparthotelRiosol, Director de Relaciones con Clientes at Hotel Riosol, responded to this review, March 9, 2013
Thank you for taking the time to post you review on Trip Advisor. We appreciate anytime our guests share their experience. We are thrilled you had so many positive notes to share about the food in the Restaurant.
We hope to have the opportunity to welcome you back to our hotel!
Warm regards,

Lorenzo Sentis
Customer Service/Riversun Touristic
customerservice@riversun-touristic.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Droitwich, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

Returned yesterday (25/2/13) After our ninth visit.Love anything about the Riosol..on top of Puerto Rico,overlooking the 2 ports and town..like having your own Scaletrix ! Food superb..All staff pleasant and helpfull,well turned out - smart. Good swimming pools,basic but clean apartments Steps to beach now modernised .but have only used them going down ! Taxis for the return journey very cheap..about 4 euro .Buses ideal for traveling and very cheap.Have stayed in many hotels throughout the world..the Riosol is top of list ! Looking forward to our next visit.( Pete and family..Worcester)

Room Tip: Most rooms have balconies..essential.All views good.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparthotelRiosol, Director de Relaciones con Clientes at Hotel Riosol, responded to this review, March 9, 2013
In all of the time I have been personally reading and responding to reviews on TripAdvisor I cannot recall a time where I felt so proud and overwhelmed by the words of our guests.
Pete, you have absolutely embodied the experience we hope to deliver every day and it is thrilling to hear how extensively you felt this.We hope to welcome you back for the tenth time very soon!

Warm regards,
Lorenzo Sentis
Customer Service/Riversun Touristic
customerservice@riversun-touristic.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 23, 2013

I stayed with my partner in the Riosol at the beginning of November '12. I have to say that I was really very happy with all of the facilities in the Riosol. Yes, there is a lift that is a bit unusual looking and slow but we were in no rush so enjoyed gazing at the night lights below(-: The fact that the hotel is located well above the town may put some people off but we found the walk down the steps to the town fine and a €3-€4 taxi back up was acceptable also. It's a small price to pay for the amazing views down over the beach and marina.There is a small resort and shopping centre located just beyond the Riosol and the free entertainment provided in the Barbacoa was great most nights.
The apartments themselves are quite spacious, clean and well-maintained and I loved the fact that you get a toaster and teapot!! The balcony was large, with table and chairs and two sun loungers should you choose not to go pool.There were sun loungers to be had at the poolside but other residents can be quite territorial about 'their'spot. No trouble as such, just plenty of dirty looks and whispering! There is a useful shop for picking up necessities on site and the poolside bar and restaurant, while not as cheap as places in town, are reasonably priced.I would recommend if you are looking for nice accommodation and good service at reasonable rates

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fussy(-:Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparthotelRiosol, Director de Relaciones con Clientes at Hotel Riosol, responded to this review, March 9, 2013
We appreciate you taking the time to share your vacation experience with us. We are thrilled that you appreciate the facilities and amazing views over the beach and marina that the Riosol Hotel offer to it’s gests. As you comment, the spacious apartments and balconies make it easy to relax after a long day on the beach. We are pleased that you consider we provide “nice accommodation and good service at reasonable rates”. Also, we are happy that you found our location convenient for all of you planned activities. Once again, we are delighted that you enjoyed your stay with us. We look forward to welcoming you back in the future!

Kindest regards,

Lorenzo Sentis
Customer Service/Riversun Touristic
customerservice@riversun-touristic.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Riosol

Property: Hotel Riosol
Address: C/ Isla de Lobos 1, 35130 Puerto Rico, Gran Canaria, Spain (Formerly Riosol Aparthotel)
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#15 Romantic Hotel in Puerto Rico
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Riosol 3*
Number of rooms: 236
Reservation Options:
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Also Known As:
Riosol Aparthotel Puerto Rico
Riosol Aparthotel Hotel Puerto Rico
Hotel Riosol Puerto Rico, Gran Canaria

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