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Heliomar Apartments
Ranked #30 of 67 Hotels in Puerto Rico
Reviewed October 6, 2009

After reading other reviews I was unsure about what would meet us......but I can asure you its cleasn the reception staff couldnt be helpful enough, the room was cleaned twice a week with fresh linen and towels, the pool area is also cleaned everyday, staff at the pool bar are very polite and the home made food is amazing. I would reccomend this place to all ages although there are 80 steps down the main shopping center but you can get a taxi back up . We had such a good time we are going back again and canny wait

  • Stayed: September 2009, traveled as a couple
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2  Thank 1Honeymoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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41 - 47 of 82 reviews

Reviewed August 20, 2009

Our two week stay at the Heliomar was a memorable holiday for all the wrong reasons for my young daughter and I. The reception staff were no help at all! After complaining twice with totally no response, we phoned to try to be moved to alternative accommodation, but were unsuccessful. We requested an apartment on a lower level, due to health reasons, but were given one up what I can only describe as a mountain of stairs. The apartment was dirty and I had to ask five times for clean bed linen, which was only changed on the eleventh day of our two-week stay, after they gave me bedding at the reception to change the beds myself. Bins inside and outside apartment went unemptied for days. We were unable to use the swimming pool, as some Spanish guests staying at the apartment intimidated anyone who wasn't Spanish until they left the pool area scared. The mayhem at the swimming pool area lead to the police being called on several occassions. An apartment near ours was broken into while the people were asleep, everything of value was taken, even items and cash, which were locked in their safe. My daughter and I were shouted at by an aggressive Spanish guest from the apartment below us, telling us not to sit on our balcony and not to look out at the view of Puerto Rico down to the sea. He shouted at us everytime we happened to bump into him within the apartment complex. We were very scared, my young daughter was in tears many times. We complained to reception but they did nothing. My advice to anyone going to Puerto Rico is if you want to feel safe in a clean apartment, use the swimming pool and sunbeds without being intimidated until you're scared and leave, don't stay at the Heliomar.

  • Stayed: July 2009, traveled with family
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6  Thank LornaB7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2009

After reading Reviews from various websites on the Heliomar Apartments Before i went on holidays to be honest i was not looking forward to going.There Seemed To be a lot of complaints about the staff , Robberies etc. In My opinion i Think it was a load of bull ! The staff are Lovely And Very Helpful , The Rooms Are Very Clean and Do be Cleaned Every Day ! The Pool Was Very Relaxing and great food from the pool bar. The only Thing I Could Fault Them For is that there is no Air Con which i thought was a bad idea as it gets very hot. I Would Definatley Return To These apartments with out a doubt and would recommend them to anyone !

  • Stayed: July 2009, traveled with family
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3  Thank SunSeeker-x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2008

Area- short walk from centre

Apartments- Spacious and clean

Pool- good

dont stay here if your young and looking a lively holiday! we did and moved to PDI after 2 days cuz PR didnt have many places to go out to and party and apts wernt for our age (18-25) full of familys.

staff, Rude and unhelpful!

  • Stayed: August 2007, traveled with friends
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1  Thank Jennifer_1627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2007

we stayed at heiomar apartments on 17th sept for a week. found the accomodation very basic but it was clean. whilst there we heard of 3 burglarys which was very upsetting and it was a worry to leave your apartment even with a safe deposit box. the receptionist is not the most welcome of women you will meet and if possible try to see the younger 1 as she is much nicer. gran canaria is a lovely place though spoilt by constant touting from restaurants bars and timeshare. they just neva give you a break and this spoilt the week for me.

Stayed: September 2007
1  Thank bubbly22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2007

Stayed at heliomar 25th june 2007 for two weeks. The location to the main strip of puerto rico is good about 80 steps which is very good. music goes on till 4 am in the morning and there is no air con in any of the rooms which are hot and stuffy. towels are changed every other day, sheets once in a fortnight which is poor. tv is on a meter, no kettle or toaster both can be hired though along with fans, and safe in the room. The apartments are spacious we had a two bedroom. They are a bit tired and dated. They are refurbishing some at the moment.Pool is big and clean could do with a few more beds though.Bar does breakfast an meals which are good. Happy hour is from 3 till 4 pm every day buy one get one free on drinks. For a base they are good value. Pueto rico is a kicking resort very cheap on food and drink. Touts everywhere you go, just say no. Go to amadores beach 4 euros in a taxi. anfi del mar beach is lovely as well go by youself though, do not go with the anfi touts! Finally puerto mogan is a good day out and on fridays it is market day not to be missed. 1 euro 30 cents on the bus, and get the ferry back theres one every 20 mins for 6 euros. Hope this has been help to you, remember just say no thanks to the touts and walk away!!.

  • Stayed: June 2007, traveled with family
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4  Thank warren02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2017
Google Translation

Room Tip: nr. 628 var ganske glimrende
See more room tips
  • Stayed: December 2017, traveled as a couple
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Thank monrad2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heliomar Apartments

Address: Avenida Palmeras s/n, 35130 Puerto Rico, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #30 of 67 Hotels in Puerto Rico
Price Range: $53 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heliomar Apartments 2*
Number of rooms: 89
Reservation Options:
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Also Known As:
Heliomar Apartments Hotel Gran Canaria
Heliomar Apartments Grand Canary
Heliomar Apartments Puerto Rico, Gran Canaria

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