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“horrendous!!”
Review of Eden Apartments

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Eden Apartments
Ranked #11 of 68 Hotels in Puerto Rico
Certificate of Excellence
chapel-en-le-frith, high peak
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“horrendous!!”
Reviewed July 25, 2007

what can i say except the holiday from hell!! We arrived with three children aged 4,12 and 13. Our apartment was right behind the pool area which meant that we were kept awake until the early hours every day. The kids entertainment didn't start until after 9pm each night which considering it was aimed at the very young seemed ridiculously late. The girls in the kids club were the only redeeming factor...the kids loved them. Eden apartments is a haven for the brits abroad who religously lay by the pool drinking all day while their kids were left to their own devices. The only time they seemed to move was at 4pm when happy hour was announced where by everyone ran to the bar to queue for tray upon tray of drink! We are really kicking ourselves that we never checked out these reviews before booking! We are returning to the area again to stay at the riu vistamar which seems much more our idea of a relaxing holiday!

  • Liked — kids club
  • Disliked — the other holiday makers!
  • Stayed December 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank carolinephillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,156 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
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English first
barnsley
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 2, 2007

Stayed at the eden 14 th - 25 th june 2007 went with my partner and 2 children aged 8 and 1 and all i can say is we had a great time weather fantastic not one spot of rain, the entertainment was really good my daughter really enjoyed going to kids clubs and my son enjoyed the soft play area. food from the pool bar was really nice and well priced the bar staff treat you like royality nothing is a problem or hassel to them. The rooms were quite small but was not really in that much anyway. The barbecue night is well worth the money. The eden apartments is on top of the hill but taxis are cheap and you dont really have to go to bottom if yo dont wont as the europe centre is a stones through away from apartments and you can get everything you need from there. I have never been abroad and seen as much of a travel rep as much as we saw karen she was really helpful and approachable and made you very welcome.

  • Liked — the price
  • Disliked — rooms being a bit small
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank shufflebum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham, United Kingdom
Level 4 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 28, 2007

stayed here for 2weeks 11th-25th we were a family of 4 the 2 teenage girls were getting bored as all the shows and activitys are geared for the very young there is a decent playground for them.the pool is 1.2mtrs deep at its lowest point so you must keep your eye on them at all times if they cannot swim or only have arm bands etc.staff are freindly enough food is ok notghing special.best place to eat we found was a restaurant called le chef on the top floor in the europa centre very good quality.the rooms are basic but you have everything they could do with a refurb.so to finish off if you have young kids and want a cheap holiday then go but teens will get a little bored quickly if you stay in the complex at night.oh yes and play bingo in the afternoon my daughter won 3 houses in a week total345 euros magic!!! but the jock entertainment crew gary his voice and the same comments/jokes/records etc etc really start to get on your nerves change your programme for gods sake man!!!!!

  • Disliked — it needs a refurb...
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank thumper017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 14, 2007

I went with my parents to the Eden Apartments for a weeks holiday in June. It was absolutely fantastic. I don't understand the other complaints. Being at the top of a hill is surely something they can not change?? It was clean, close to shops & restaurants, staff were friendly and we had terrific views! The walk to the beach is a pretty one and a taxi ride back is extremely cheap!! I would definitely return! Hello to Becky, Jenny, Kev & John at The Blarney Stone!! Superb holiday!

  • Liked — The Views
  • Disliked — The Daily Bingo Song!
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank I_am_Mulryne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 30, 2007

Me and my mum and her parnter stayed at the Eden for a week and was so pleased with the whole holiday,
Puerto Rico is so beautiful and the staff were fantastic. Our Rep Karen was helpful and always willing to listen and took any problems on and solved them straight away. She was brilliant. And Vicky and Gary were just fab, a couple of great people who made our holiday perfect. They have so much energy, always happy and communicate so well with all of the people, i loved it.

All i have to say for all the people that have complained that they were disappointed is, do your research on where you are staying, if it is suitable for couples/families whatever. Eden was clean, everyone was friendly and the area was breathtaking. It is a fantastic resort, so don't go posting bad reviews when it is your fault you didn't enjoy the holiday because you didn't look to see whats there for you.

I highly recomment the island and Eden apt, my family and i are going back in a few months time, we love it. Thank you to everyone there and we miss you already.

  • Liked — the staff
  • Disliked — nothing
  • Stayed April 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank try2shutmeup01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wales
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 2, 2007

Apts on top of the hill,in fact ,down the next side. definately not for the elderly. diasabled or infirm.Spent a fortune on taxis by night and buses by day. Apts clean on arrival,but towel and bed change only once a wk, very noisy,most definately only for families. However, reception and all staff very helpful. will not be returning.

Stayed April 2007
Helpful?
1 Thank vic33jan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Channel Islands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 29, 2007

The worst holiday we have ever been on. The apartments were dirty and cramped. Loud noise day and night. Terrible location, Evening entertainment was anything but entertaining.
Advertised as a 3 star but read the small print, it is actually a 1 star, which is very generous!

  • Liked — Leaving
  • Disliked — Arriving
  • Stayed September 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank rach10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Apartments

Property: Eden Apartments
Address: Calle Roque de los Muchachos 1, 35130 Puerto Rico, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Puerto Rico
Amenities:
Bar / Lounge Kitchenette Restaurant Swimming Pool
Hotel Style:
#12 Family Hotel in Puerto Rico
#12 Romantic Hotel in Puerto Rico
Price Range (Based on Average Rates): $
Hotel Class:3 star — Eden Apartments 3*
Number of rooms: 116
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Also Known As:
Eden Apartments Puerto Rico, Gran Canaria
Eden Apartments Hotel Puerto Rico

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