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Traveler rating
324
157
40
11
7
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All reviews r r quiet location costa ballena would recommend this hotel to anyone short break great hotel free wifi naval base clubhouse euro beds fridge cleanliness pools facilities jerez
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Reviewed May 7, 2019

The hotel and golf course are perfect for a golf holiday and staff at both the golf club and hotel are very helpful.
The hotel was excellent
The golf course is very interesting but not too demanding off the tee
It is our third year at the venue

Date of stay: April 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank wgclubrichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCOSTABALLENA, Director de Relaciones con Clientes at Barcelo Costa Ballena Golf & Spa, responded to this reviewResponded May 8, 2019

Dear wgclubrichard,

First of all, we would like to thank you for your loyalty being this the third year that we may welcome you at Barceló Costa Ballena Golf & Spa.
We love to see how year after year guest repeat their visit thanks to the efforts of our team to make each stay a special experience.

As a team we work passionately not only to develop ourselves looking for the best services and the quality of each of the departments, but also to maintain this unique atmosphere for what we are known for and to be a hotel with charm and personality.

Thank you very much for the positive scores and lovely review.
We just hope you had a safe journey back home and that we will have the chance to meet you again at our hotel.

Best regards.
Yours sincerely,

Theresa S.
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2019

Great location and personnel are amazing. You do have to remind them to refill toiletries and coffee during your stay in your room each day. Food is amazing and they provide different options everyday!

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Curious62919432717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCOSTABALLENA, Director de Relaciones con Clientes at Barcelo Costa Ballena Golf & Spa, responded to this reviewResponded May 7, 2019

Dear Curious,

Firstly, on behalf of the entire team of Barceló Costa Ballena Golf & Spa I like to thank you very much indeed for the time you have taken to share your experience with the TripAdvisor comunity in such a kind way!

We will consider your comment regarding the amenities in the room and we will review this issue with the department head.
It is thanks to opinions like yours that we can continue to care for and reach the maximum satisfaction of our customers.
We always try to please our clients, fully trusting in the chain's philosophy, where we believe in respect, effort and the ability to exceed.

Hopefully you continue to stay with us on your next getaways, we would be very happy to welcome you again with the objective to offer you another great experience, even if it is for business.

Yours sincerely,
Theresa S.
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2019

Mediocre food for high price and hospitality of staff below standards.
Tred mill in gym did not work.
Limited choice in food.
Location very boring and uninspirational, would recommend to stay in Cadiz city.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Quest49943052024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCOSTABALLENA, Guest Relations Manager at Barcelo Costa Ballena Golf & Spa, responded to this reviewResponded May 2, 2019

Dear Quest,

We are very sorry indeed to see that your experience at our hotel was far from satisfying your expectations.
We apologize that you were not able to use the tred mill in the gym although we continuously perform maintenance on our equipment.

Sometimes a device could be out of order from regular use as it is our priority to guarantee the best condition for the safety of our guests. Unfortunately, we could not fix this device as quickly as we wanted.

The management team together with all department heads checks regularly our facilities as well as restaurants' menus and products, undertaking regularly also customer service trainings to ensure the high standards of our brand are always met.

Further, we are collectively committed to providing our guests with a pleasant, hassle-free stay. Our reputation and high return guest ratio attests that we usually get it right, so it is distressing not to have been able to cover your needs, for which we again apologise.

It would be a pleasure to have the opportunity to welcome you back here or at any of the Barceló hotels in the world and demonstrate our level of hospitality and interest.

Kind regards,
Theresa S.
Guest Experience

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Reviewed April 1, 2019

A very good stay - perfect surroundings and wheater. The Golf course is very nice and the training facilities is perfect. The Clubhouse, Proshop and Restaurant are super, but the Service a bit slow. The Hotel bar was very nice - But buy Semi all inclusive. It is easier, cheaper and faster :-)

Date of stay: March 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Fuglsang-Christensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCOSTABALLENA, Director de Relaciones con Clientes at Barcelo Costa Ballena Golf & Spa, responded to this reviewResponded April 2, 2019

Dear Mr. /Mrs. Fuglsang,

Thank you very much for leaving this wonderful opinion on TripAdvisor, we are delighted that you enjoyed you Golf-holidays among us.

Our hotel is as you well say, next to the Ocean Ballena Golf course, in a privileged corner on the coast not only for playing golf but also for rest due to the tranquility of the area where we are located, with an easy access to attractive towns close by as for example Rota and Jerez de la Frontera.

We also would like to take the opportunity to remind you that Barceló Hotels & Resorts, is constantly developing new projects to offer innovative and exciting experiences to meet the new demands of all the travelers. It would be a pleasure to see you again at Barceló Costa Ballena Golf & Spa.

Our entire team would be happy to welcome you again in a future occasion.
Kind regards,

Theresa S.
Guest Experience

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Reviewed March 24, 2019

nice hotel bit isolated but we had a car, expensive snacks in bar. There could have been more variety of foods in restaurant.The hotel was very clean and the staff were helpfful.A car is needed as there are no cafes or bars nearby.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank jangoldie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BCOSTABALLENA, Director de Relaciones con Clientes at Barcelo Costa Ballena Golf & Spa, responded to this reviewResponded March 27, 2019

Dear jangoldie,

We wanted to thank you for sharing your experience at our side at Barceló Costa Ballena Golf & Spa.

We lament hearing your disappointment with our prices in the Lobby Bar although we would like to take the opportunity to explain that these have been studied in detail to offer the best value and in accordance with the area and category.

It is certainly advisable to have your own vehicle to comfortably travel in about 15 minutes to several nearby towns worth visiting such as Rota, Chipiona, Sanlúcar, Jerez, ... where you will find a multitude of cultural offers as well as shopping areas, bars and restaurants to enjoy a more lively atmosphere.

Without any doubt, it is an honor for us to know that in general we fulfill your expectations making you feel comfortable both in terms of facilities and with our attentive and friendly team.

Thank you very much for choosing us and we hope to welcome you again in the future.
Best regards,

Theresa S.
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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