This was a very poorly run hotel. On arrival the concierge only showed us our room, no mention was made of the solarium or roof terrace. The winter restaurant was closed but the romantic restaurant in the grotto was open. This was superb. Wonderful food, attentive staff and amazing setting. However the rest of the hotel was a let down. The safe didn't work and there was no offer of replacing/mending it, or an alternative option. The heater in the room was broken. The maid walked into the suite without knocking (I was still in bed and my husband was in the bathroom), then she turned up again an hour later and asked if she could make up the room. She did the same the next day. We were overcharged for the room, according to the price list, but were not offered a refund. The breakfast room was awful - 1970's style blue glossy floor tiles and yellow glossy wall tiles, with windows that were too high, so didn't allow guests to appreciate the wonderful view. This place was ridiculously over-priced. We found a lovely B&B down the road which was a much better standard for 59 Euros per night, rather than the 200 Euros we were charged.
- Also Known As:
- Ristorante Grotta Palazzese Hotel