This hotel does not deserve to be on the SLH list.
The hotel added 'drinks' and 'lunches' to our bill that we did not consume. This also happened to 4 of our travel companions, making us wonder if it was a routine practice. Up to 300 euros were added to each bill. When we notified the receptionist he appeared to be niether suprised nor concerned and did not apologise.
Cleanliness was an issue. Bathrooms and floors were not cleaned during our 5 day stay. Some bathrooms were mouldy and had cracked plaster. There was a lot of broken glass around the pool area. Old food and glasses were left for hours on tables around the pool area.
The food is simple and good, but very over-priced. Two small handfuls of tinned corn kernals, rocket and sliced carrot = 12 euros. The hotel is iscolated and there is nowhere to eat locally.
The hotel is under-staffed, with only one person on duty at busy reception and bar areas. Over-worked staff appeared harrassed and irritated. Waiting 30 min to be served at the bar, and an hour for a snack, was not unusual. There was a wedding during our stay but the hotel did not bring in extra staff leading to chaos at the bar and in the restaurant.
When you book ask if there will be any events/weddings during your stay - they play music late (3am) and loud at the parties and as the hotel is small whereever you are in the building it is impossible to sleep when the music is on.
The strengths of this hotel are its design and decor, comfortable sleeping conditions (good shutters, excellent linen and mattresses) and fantastic spa treatments but I would not stay there again and any one intending to should execise caution. Check your bill!!!
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- Also Known As:
- Borgobianco Resort And Spa